TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Close CRM

    Score8 out of 10
    N/AClose.io is a customer relationship management (CRM) software with call management and sales workflow automation capabilities.

    $19

    per month includes 1 user

    Less Annoying CRM

    Score9.8 out of 10
    N/ALess Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.

    $15

    per month per user

    Pricing
    Close CRMLess Annoying CRM
    Editions & Modules
    Solo
    $9
    per month (paid annually) per user
    Essentials
    $35
    per month (paid annually) per user
    Growth
    $99
    per month (paid annually) per user
    Scale
    $139
    per month (paid annually) per user
    Always
    $15
    per month per user
    Offerings
    Pricing Offerings
    Close CRMLess Annoying CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThe pricing listed here reflects up to a 35% discount for paying annually. Monthly billing is available at of $19 per user for the Solo plan (only 1 user allowed), $49 per user for the Essentials plan, $109 per user for the Growth plan, and $149 per user for the Scale plan.The system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.
    More Pricing Information
    Community Pulse
    Close CRMLess Annoying CRM
    Considered Both Products
    Close
    No answer on this topic
    Less Annoying CRM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    56 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    56 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    56 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    54 Answers
    Features
    Close CRMLess Annoying CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    8.9
    8 Ratings
    13% above category average
    Less Annoying CRM
    9.1
    64 Ratings
    15% above category average
    Customer data management / contact management8.08 Ratings9.963 Ratings
    Workflow management7.78 Ratings9.555 Ratings
    Territory management8.01 Ratings8.124 Ratings
    Opportunity management10.06 Ratings9.947 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.38 Ratings9.751 Ratings
    Contract management10.01 Ratings8.425 Ratings
    Interaction tracking8.38 Ratings9.945 Ratings
    Channel / partner relationship management9.73 Ratings8.727 Ratings
    Quote & order management00 Ratings7.721 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    8.5
    6 Ratings
    10% above category average
    Less Annoying CRM
    9.9
    54 Ratings
    25% above category average
    Case management8.03 Ratings9.947 Ratings
    Call center management7.45 Ratings00 Ratings
    Help desk management10.02 Ratings9.948 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    9.0
    6 Ratings
    15% above category average
    Less Annoying CRM
    8.8
    40 Ratings
    13% above category average
    Lead management8.76 Ratings9.039 Ratings
    Email marketing9.35 Ratings8.621 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    7.9
    6 Ratings
    3% above category average
    Less Annoying CRM
    9.7
    52 Ratings
    23% above category average
    Task management8.35 Ratings9.951 Ratings
    Billing and invoicing management10.01 Ratings00 Ratings
    Reporting5.45 Ratings9.537 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    7.5
    6 Ratings
    2% below category average
    Less Annoying CRM
    8.7
    37 Ratings
    13% above category average
    Forecasting10.01 Ratings7.817 Ratings
    Pipeline visualization8.06 Ratings8.432 Ratings
    Customizable reports4.44 Ratings9.927 Ratings
    Customization
    Comparison of Customization features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    8.6
    8 Ratings
    12% above category average
    Less Annoying CRM
    8.8
    53 Ratings
    14% above category average
    Custom fields10.07 Ratings9.752 Ratings
    Custom objects10.02 Ratings00 Ratings
    Scripting environment8.03 Ratings8.311 Ratings
    API for custom integration6.47 Ratings8.510 Ratings
    Security
    Comparison of Security features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    8.0
    8 Ratings
    5% below category average
    Less Annoying CRM
    10.0
    31 Ratings
    17% above category average
    Single sign-on capability8.03 Ratings00 Ratings
    Role-based user permissions8.06 Ratings10.031 Ratings
    Social CRM
    Comparison of Social CRM features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    10.0
    1 Ratings
    28% above category average
    Less Annoying CRM
    -
    Ratings
    Social data10.01 Ratings00 Ratings
    Social engagement10.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    6.4
    4 Ratings
    16% below category average
    Less Annoying CRM
    8.6
    11 Ratings
    13% above category average
    Marketing automation6.44 Ratings8.711 Ratings
    Compensation management00 Ratings8.64 Ratings
    Platform
    Comparison of Platform features of Close CRM and Less Annoying CRM
    Feature
    Close CRM
    10.0
    1 Ratings
    27% above category average
    Less Annoying CRM
    9.9
    34 Ratings
    26% above category average
    Mobile access10.01 Ratings9.934 Ratings
    Best Alternatives
    Close CRMLess Annoying CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Close CRMLess Annoying CRM
    Likelihood to Recommend
    9.3
    (8 ratings)
    9.9
    (65 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    8.7
    (3 ratings)
    9.9
    (51 ratings)
    Support Rating
    9.3
    (3 ratings)
    9.1
    (30 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Close CRMLess Annoying CRM
    Likelihood to Recommend
    Close
    Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.
    Incentivized
    Read full review
    Less Annoying CRM
    This is the perfect solution for companies looking for a simple and easy-to-use CRM that also has valuable features and functionalities that their business needs. The price is fantastic and the customer service is responsive, friendly and caring. The ability to sync Less Annoying CRM with other programs is a plus. I love that they continue to introduce new features that are helpful.
    Read full review
    Pros
    Close
    • Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
    • Email sync. Syncs in real time with your email account, which is huge.
    • Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.
    Incentivized
    Read full review
    Less Annoying CRM
    • Simple, intuitive usage
    • Daily agenda emails
    • Ease of moving calendar / action items around, closing out
    • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
    Read full review
    Cons
    Close
    • Make it so one can set the time at which the emails go out.
    • Make it easier to set up my workflow.
    Incentivized
    Read full review
    Less Annoying CRM
    • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
    • I really don't have anything else to add. LACRM is perfect for us.
    Read full review
    Likelihood to Renew
    Close
    No answers on this topic
    Less Annoying CRM
    Excellent product which meets my needs of a complex industry
    Read full review
    Usability
    Close
    It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.
    Incentivized
    Read full review
    Less Annoying CRM
    The biggest reason I came to Less Annoying CRM was how simple it was to use and how powerful it is. The learning curve is very small, and I was able to start using it in a productive way right from the beginning. When I had questions or asked for suggestions the CRM Coaches at the company responded immediately and made sure my questions were answered.
    Read full review
    Support Rating
    Close
    I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
    Incentivized
    Read full review
    Less Annoying CRM
    I can't stress enough, how Less Annoying CRM's Customer Service is the absolute best thing. You're never going to be waiting weeks for a response. You're always going to know someone will call you back. They don't forget you or lose your ticket. And If you don't THINK something can be done with Less Annoying CRM, write or call Customer Service, and they are sure to have a wealth of information and ideas to offer you. They really are about helping you find simple solutions that work! They are SMART about workflows and productivity!
    Incentivized
    Read full review
    Implementation Rating
    Close
    No answers on this topic
    Less Annoying CRM
    After explaining that I was moving from Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
    Read full review
    Alternatives Considered
    Close
    Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
    Incentivized
    Read full review
    Less Annoying CRM
    No CRM comes ready to run out of the box. But Less Annoying CRM is close to it. It all comes down to your needs . To get started Less Annoying CRM is by far the fastest and easiest route. Less Annoying CRM doesn't have all the bells and jingles rather more or less what you need. With all other CRM's I've used and evaluated you need to go through "a setup" which either cost you money and/or your time. I figure if it takes a setup involving people (consultants) before getting started it says a lot about the flexibility in terms of what your can do later on.
    Read full review
    Return on Investment
    Close
    • Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.
    Incentivized
    Read full review
    Less Annoying CRM
    • Not just storage of information, but utilizing that information to build stronger relationships with clients
    • Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales!
    Read full review
    ScreenShots

    Close CRM Screenshots

    Screenshot of Close's Inbox, which keeps sales team's emails, calls, and follow-ups in one unified view, so nothing slips through the cracks and every lead gets the attention it deserves.Screenshot of Close's Sales Pipeline, which offers a visual overview of every deal in progress, so your team can track opportunities, forecast revenue, and stay focused on moving deals forward.Screenshot of Close's Predictive Dialer. This automatically connects sales reps to live answers back-to-back, eliminating manual dialing and maximizing talk time to reach more prospects in less time.Screenshot of Close's Lead Profiles, which gives team a complete, centralized view of every contact, communication, and activity.Screenshot of Close's Smart Views, which prioritize leads with dynamic, customizable filters that keep sales teams focused.Screenshot of Close's Workflows, which automate repetitive sales tasks and follow-up sequences.

    Less Annoying CRM Screenshots

    Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.