What users are saying about
30 Ratings
4 Ratings
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Score 7.7 out of 100
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Feature Set Ratings

    Billing and Claims Management

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    6.7

    Intergy EHR

    67%
    Intergy EHR ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    6.0
    60%
    20 Ratings

    Claims management

    N/A
    0 Ratings
    7.3
    73%
    20 Ratings

    Coding

    N/A
    0 Ratings
    6.5
    65%
    18 Ratings

    Patient billing

    N/A
    0 Ratings
    7.2
    72%
    21 Ratings

    Financial Reporting

    N/A
    0 Ratings
    6.7
    67%
    21 Ratings

    Patient Scheduling

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    7.1

    Intergy EHR

    71%
    Intergy EHR ranks higher in 5/5 features

    Rule-based scheduling

    N/A
    0 Ratings
    5.6
    56%
    21 Ratings

    Automated appointment reminders

    N/A
    0 Ratings
    6.9
    69%
    19 Ratings

    Automated patient check-in

    N/A
    0 Ratings
    7.6
    76%
    11 Ratings

    Multi-location support

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Calendar interface

    N/A
    0 Ratings
    7.5
    75%
    17 Ratings

    Electronic Medical Records

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    6.7

    Intergy EHR

    67%
    Intergy EHR ranks higher in 10/10 features

    Charting / document management

    N/A
    0 Ratings
    7.2
    72%
    25 Ratings

    Templates

    N/A
    0 Ratings
    6.3
    63%
    24 Ratings

    Patient portal

    N/A
    0 Ratings
    6.5
    65%
    21 Ratings

    Mobile/tablet support

    N/A
    0 Ratings
    6.9
    69%
    13 Ratings

    Fax integration

    N/A
    0 Ratings
    6.1
    61%
    17 Ratings

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    7.8
    78%
    16 Ratings

    Workflow automation

    N/A
    0 Ratings
    5.5
    55%
    19 Ratings

    Speech recognition

    N/A
    0 Ratings
    6.4
    64%
    11 Ratings

    Customization

    N/A
    0 Ratings
    6.8
    68%
    25 Ratings

    E-prescribing

    N/A
    0 Ratings
    7.2
    72%
    24 Ratings

    Medical Security and Privacy

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    7.3

    Intergy EHR

    73%
    Intergy EHR ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    8.0
    80%
    35 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    7.1
    71%
    25 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    7.2
    72%
    23 Ratings

    Local mode / networking failsafe

    N/A
    0 Ratings
    6.9
    69%
    17 Ratings

    Workflow and Scale

    Cloud 9 Software

    Feature Set Not Supported
    N/A
    6.4

    Intergy EHR

    64%
    Intergy EHR ranks higher in 3/3 features

    Task tracking

    N/A
    0 Ratings
    6.9
    69%
    24 Ratings

    Specialty-specific workflows

    N/A
    0 Ratings
    6.0
    60%
    23 Ratings

    Multi-office / multi-physician capabilities

    N/A
    0 Ratings
    6.4
    64%
    21 Ratings

    Attribute Ratings

    • Cloud 9 Software is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.7

    Cloud 9 Software

    77%
    4 Ratings
    7.0

    Intergy EHR

    70%
    25 Ratings

    Usability

    Cloud 9 Software

    N/A
    0 Ratings
    5.9

    Intergy EHR

    59%
    3 Ratings

    Availability

    Cloud 9 Software

    N/A
    0 Ratings
    8.0

    Intergy EHR

    80%
    4 Ratings

    Performance

    Cloud 9 Software

    N/A
    0 Ratings
    7.0

    Intergy EHR

    70%
    2 Ratings

    Support Rating

    Cloud 9 Software

    N/A
    0 Ratings
    8.2

    Intergy EHR

    82%
    15 Ratings

    Implementation Rating

    Cloud 9 Software

    N/A
    0 Ratings
    3.0

    Intergy EHR

    30%
    2 Ratings

    Likelihood to Recommend

    Cloud 9 Software

    Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
    Read full review

    Greenway Health

    How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?) Can your system produce customized reports on the fly, is the data real time or lagging? Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?
    Read full review

    Pros

    Cloud 9 Software

    • Customer Service rarely has any hold time, which is seriously important.
    • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
    • All printers and scanners can be easily accessed from any computer.
    • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
    • Tablet-Friendly.
    Read full review

    Greenway Health

    • Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed
    • Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth...
    • Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used
    Read full review

    Cons

    Cloud 9 Software

    • Editing photos
    • Less clicking to load things
    • Timeline feature to chart entry screen
    Read full review

    Greenway Health

    • Sometimes, Intergy tends to crash on occasion, which is understandable.
    • Also, when checking for insurance eligibility, sometimes Intergy will not accept a specific insurance card and I have to call up the insurance to make sure the patient is eligible for coverage. It would be nice if more types of insurances could be added.
    • When creating recalls for patients to remind them to visit, sometimes the system does not cooperate properly.
    Read full review

    Pricing Details

    Cloud 9 Software

    Starting Price

    Editions & Modules

    Cloud 9 Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Intergy EHR

      Starting Price

      Editions & Modules

      Intergy EHR editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Cloud 9 Software

        No answers on this topic

        Greenway Health

        Very user friendly and efficient
        Read full review

        Support Rating

        Cloud 9 Software

        No answers on this topic

        Greenway Health

        Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.
        Read full review

        Implementation Rating

        Cloud 9 Software

        No answers on this topic

        Greenway Health

        Track all hours and don't sign off on anything if you are not 100% happy.
        Read full review

        Alternatives Considered

        Cloud 9 Software

        OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
        Read full review

        Greenway Health

        We moved from Intergy to athenaCollector and athenaClinicals. Athena is cloud-based, meaning we can access it from any location that has internet. My staff misses the ease of scheduling in Intergy, but the accountability of users' productivity is amazing. We had more control over document classification with Intergy, but sometimes that's a double-edged sword. When some people label a document "MRI-Lumbar spine" and others call it "Lumbar Spine MRI," there is some redundancy and sometimes important documents get missed.
        Read full review

        Return on Investment

        Cloud 9 Software

        • Our office has overall been able to move at a faster pace.
        Read full review

        Greenway Health

        • Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices.
        • Claim Tracker allows practices to have a real time view of all unpaid claims.
        • The E&M calculator helps providers choose the appropriate code for billing compliance.
        Read full review

        Screenshots

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