What users are saying about
2 Ratings
12 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CloudCall
10.0
CloudTalk
Hosted PBX
CloudCall
10.0
CloudTalk
Multi-level Interactive Voice Response (IVR)
CloudCall
10.0
CloudTalk
User templates
CloudCall
10.0
CloudTalk
Call reports
CloudCall
10.0
CloudTalk
Directory of employee names
CloudCall
10.0
CloudTalk

Call Management

CloudCall
9.6
CloudTalk
Answering rules
CloudCall
10.0
CloudTalk
Call recording
CloudCall
10.0
CloudTalk
Call park
CloudCall
9.0
CloudTalk
Call screening
CloudCall
10.0
CloudTalk
Message alerts
CloudCall
9.0
CloudTalk

VoIP system collaboration

CloudCall
9.0
CloudTalk
Audio conferencing
CloudCall
8.0
CloudTalk
Instant messaging
CloudCall
10.0
CloudTalk

Mobile apps

CloudCall
7.0
CloudTalk
Mobile app for iOS
CloudCall
7.0
CloudTalk

Contact Center Software

CloudCall
CloudTalk
7.8
Agent dashboard
CloudCall
CloudTalk
7.8
Validate callers
CloudCall
CloudTalk
7.5
Outbound response
CloudCall
CloudTalk
8.0
Call forwarding
CloudCall
CloudTalk
7.9
Click-to-call (CTC)
CloudCall
CloudTalk
7.9
Warm transfer
CloudCall
CloudTalk
7.7
Predictive dialing
CloudCall
CloudTalk
7.4
Interactive voice response
CloudCall
CloudTalk
7.7
REST APIs
CloudCall
CloudTalk
7.7
Call scripts
CloudCall
CloudTalk
7.7
Call tracking
CloudCall
CloudTalk
7.8
Multichannel integration
CloudCall
CloudTalk
7.8
CRM software integration
CloudCall
CloudTalk
8.0

Workforce Optimization (WFO)

CloudCall
CloudTalk
7.8
Inbound call routing
CloudCall
CloudTalk
8.0
Omnichannel inbound routing
CloudCall
CloudTalk
7.6
Recording
CloudCall
CloudTalk
7.8
Quality management
CloudCall
CloudTalk
8.1
Call analytics
CloudCall
CloudTalk
8.1
Historical reporting
CloudCall
CloudTalk
7.9
Live reporting
CloudCall
CloudTalk
7.8
Customer surveys
CloudCall
CloudTalk
7.5
Customer interaction analytics
CloudCall
CloudTalk
7.8

Pros

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Cons

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Usability

CloudCall

No score
No answers yet
No answers on this topic

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Support Rating

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Alternatives Considered

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudCall
8.0
CloudTalk
8.0

Usability

CloudCall
CloudTalk
9.1

Support Rating

CloudCall
10.0
CloudTalk
7.8

Add comparison