What users are saying about
2 Ratings
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Top Rated
42 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

CloudTalk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    CloudCall

    100%

    CloudTalk

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Hosted PBX

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    User templates

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call reports

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call Management

    9.6

    CloudCall

    96%

    CloudTalk

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Message alerts

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    CloudCall

    90%

    CloudTalk

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 2/2 features

    Audio conferencing

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Instant messaging

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.0

    CloudCall

    70%

    CloudTalk

    Feature Set Not Supported
    N/A
    CloudCall ranks higher in 1/1 features

    Mobile app for iOS

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    CloudCall

    Feature Set Not Supported
    N/A
    7.9

    CloudTalk

    79%
    CloudTalk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    7.8
    78%
    34 Ratings

    Validate callers

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Outbound response

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.8
    88%
    30 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.3
    83%
    30 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Predictive dialing

    N/A
    0 Ratings
    7.3
    73%
    18 Ratings

    Interactive voice response

    N/A
    0 Ratings
    7.3
    73%
    21 Ratings

    REST APIs

    N/A
    0 Ratings
    7.7
    77%
    23 Ratings

    Call scripts

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Call tracking

    N/A
    0 Ratings
    7.3
    73%
    28 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.3
    73%
    22 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    27 Ratings

    Workforce Optimization (WFO)

    CloudCall

    Feature Set Not Supported
    N/A
    7.5

    CloudTalk

    75%
    CloudTalk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    7.6
    76%
    26 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.4
    74%
    22 Ratings

    Recording

    N/A
    0 Ratings
    7.2
    72%
    29 Ratings

    Quality management

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Call analytics

    N/A
    0 Ratings
    7.7
    77%
    30 Ratings

    Historical reporting

    N/A
    0 Ratings
    6.9
    69%
    28 Ratings

    Live reporting

    N/A
    0 Ratings
    7.8
    78%
    26 Ratings

    Customer surveys

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Attribute Ratings

    • CloudCall is rated higher in 1 area: Support Rating
    • CloudTalk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    CloudCall

    80%
    1 Rating
    8.7

    CloudTalk

    87%
    34 Ratings

    Likelihood to Renew

    CloudCall

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Usability

    CloudCall

    N/A
    0 Ratings
    8.4

    CloudTalk

    84%
    5 Ratings

    Support Rating

    10.0

    CloudCall

    100%
    2 Ratings
    6.1

    CloudTalk

    61%
    17 Ratings

    Implementation Rating

    CloudCall

    N/A
    0 Ratings
    8.2

    CloudTalk

    82%
    1 Rating

    Likelihood to Recommend

    CloudCall

    CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
    Frederico Rocha | TrustRadius Reviewer

    Pros

    CloudCall

    • Innovation- has technology that a lot of competitors don't
    • customer service and support
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
    • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
    • Great selection of virtual numbers for international calls.
    • Great customer support team with quick replies.
    • Call quality is generally good, especially for the price.
    Anonymous | TrustRadius Reviewer

    Cons

    CloudCall

    • The service on their app is not the best
    • The texting platform can always improve
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
    • Desktop app has had some instability issue.
    • IVR needs to be self-recorded which can lead to a lower quality.
    Samantha Semuhin | TrustRadius Reviewer

    Pricing Details

    CloudCall

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    CloudCall Editions & Modules

    Additional Pricing Details

    CloudTalk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per user or company/month (invoiced annually)

    CloudTalk Editions & Modules

    Edition
    CloudTalk Essential$25.001
    CloudTalk Custom-2
    CloudTalk Expert$40.003
    CloudTalk Starter$20.003
    1. per user/month (invoiced annually)
    2. per user or company/month (invoiced annually)
    3. per user/month (invoiced annually)
    Additional Pricing Details

    Likelihood to Renew

    CloudCall

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 8.2
    Based on 1 answer
    It is working and affordable
    Trevor Nicholson | TrustRadius Reviewer

    Usability

    CloudCall

    No score
    No answers yet
    No answers on this topic

    CloudTalk

    CloudTalk 8.4
    Based on 5 answers
    CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
    Ieva Lukstiņa | TrustRadius Reviewer

    Support Rating

    CloudCall

    CloudCall 10.0
    Based on 2 answers
    Customer support is always responsive and timely.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    CloudTalk 6.1
    Based on 17 answers
    They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
    Stanislav Bouda | TrustRadius Reviewer

    Alternatives Considered

    CloudCall

    CloudCall is much better and easier functionality with more options.
    Anonymous | TrustRadius Reviewer

    CloudTalk

    It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
    Logan Brown | TrustRadius Reviewer

    Return on Investment

    CloudCall

    • Call recordings have become useful in our business
    • Notes autolog in bullhorn
    Anonymous | TrustRadius Reviewer

    CloudTalk

    • For a similar price it is not necessary to manage so many cell phone accounts
    • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
    • For administrators it allows better control of commercial actions or the corresponding area for communication issues
    Pablo Ritchie | TrustRadius Reviewer

    Screenshots

    Add comparison