What users are saying about
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Top Rated
208 Ratings

Cloudflare

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Top Rated
208 Ratings
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Score 9.1 out of 100
53 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Cloudflare is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating
  • Zscaler Internet Access is rated higher in 1 area: Usability

Likelihood to Recommend

9.1

Cloudflare

91%
89 Ratings
8.6

Zscaler Internet Access

86%
16 Ratings

Likelihood to Renew

10.0

Cloudflare

100%
1 Rating
9.0

Zscaler Internet Access

90%
1 Rating

Usability

8.6

Cloudflare

86%
2 Ratings
9.0

Zscaler Internet Access

90%
1 Rating

Support Rating

8.5

Cloudflare

85%
67 Ratings
8.1

Zscaler Internet Access

81%
8 Ratings

Vendor post-sale

Cloudflare

N/A
0 Ratings
8.0

Zscaler Internet Access

80%
1 Rating

Vendor pre-sale

Cloudflare

N/A
0 Ratings
8.0

Zscaler Internet Access

80%
1 Rating

Likelihood to Recommend

Cloudflare

Cloudflare is suited when your products are growing rapidly, and you want to leverage a global network with features that suit your delivery strategy. Dynamic image compression, optimization, resizing. Dynamic video optimization and compression of assets on-the-fly are some of the use cases which are otherwise tricky to address. Cloudflare is also good when it comes to API delivery to clients of different classes.
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Zscaler

[Zscaler Internet Access] is very well suited for scenarios where one is looking for hassle free internet and network connection. It ensures that your users can connect to any networks and they will be secure. Additional plus is ability to deploy Zscaler client to your company smartphones - this gives complete network protection. We only encounter a few issues with Zscaler Internet Access (mainly false-positives) but these were promptly resolve by the vendor.
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Pros

Cloudflare

  • When you need a FREE and EASY TO SETUP SSL certificate on your page (if you don't have the locked locker icon when opening your page, you need it)
  • When you want to obfuscate your webpage's IP (any connection will give the Cloudflare's IP)
  • You need to speed up the connection for static content (it will not help database connections or dynamic content)
  • IF your DNS isn't good (Cloudflare's DNS is amazing, quick, easy, and works pretty well)
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Zscaler

  • Zscaler completely moved away from the traditional firewall setup to a hosted firewall solution. We don't have to worry about the hardware failing or maintaining it as part of our service plan compared to our on-premise firewall. Zscaler has a lot of data centres across the world where they are maintaining their solutions so mobile consultants will always be close to one of their data centres.
  • Rolling out Zscaler solutions to our end customers' computers is actually pretty easy and hassle-free. As part of onboarding of new employees we can set up the Zscaler solution and push it to our end users' machines and get them connected to the cloud solutions.
  • Zscaler does proper market research on the latest emerging threats and they keep their firewall patched and updated to the latest versions so the security team does not have to worry about keeping the firewall updated.
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Cons

Cloudflare

  • Some features require a bit of hand holding to deploy correctly. While the documentation is good, it could provide more examples to cover additional use cases.
  • Telephone support for enterprise customers is for emergencies only, but sometimes phone conversations are better for providing clarity.
  • Enterprise lite customers can't purchase all options available to total enterprise customers. Still, many of those additional features cost additional, so upgrading to the full enterprise means an increase in base plus the additional feature (bot management is a great example). Enterprise lite customers should be able to add these services on as well but without an increase in base.
  • It's difficult to add new services to enterprise plans. It would be ideal if customers could purchase/upgrade online and sign an order insertion digitally from the site instead of having to go through customer success.
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Zscaler

  • Chat or email support is not available. Only option is to either call them or raise a ticket by logging into their website.
  • Pricing is not transparent and quote based.
  • Access to websites is a little too slow with Zscaler monitoring on.
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Pricing Details

Cloudflare

Starting Price

$0

Editions & Modules

Cloudflare editions and modules pricing
EditionModules
FreeFree1
Pro202
Business2003
EnterpriseContact sales team4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Zscaler Internet Access

Starting Price

Editions & Modules

Zscaler Internet Access editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cloudflare

    No answers on this topic

    Zscaler

    The overall conclusion of the review is good. Zscalar have some limitations which will surely resolved in the updates provided by company from time to time. The best part is that it doesnt reduce the speed of internet.
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    Usability

    Cloudflare

    While there are some parts of the service that can be tricky to implement if you have a very custom site, like holepunching for cache, for the most part, the service works very well out of the box and is easy to use
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    Zscaler

    Zscaler is a mandatory solution required by almost every large organization with a workforce working remotely or using cloud-based apps. Its deployment is relatively easy and it keeps on working in the background without actively bothering the user. Apart from a few weird messages which a user is unable to comprehend, Zscaler is able to provide fast and safe access to the internet and other external applications.
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    Support Rating

    Cloudflare

    Extensive help section which nearly always has the answer you are looking for. On a few rare occasions in 8+ years, I wasn't able to find a solution and used the email support feature (on the free plan) and the response time was a little slower than I would prefer but it's really hard to complain considering it wasn't a paid account. With paid plans, the support response times decrease significantly based on your level of service which clearly makes sense as live support can be costly.
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    Zscaler

    I cannot give a fair rating for this as I have not had to contact Zscaler support. There was one time we had to contact them because we needed to check if they were having issues on their end. Our ISP was actually the problem but support seemed very friendly.
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    Alternatives Considered

    Cloudflare

    Cloudflare provides "beginner-friendly" DNS services at prices that are very competitive for firms like ours that don't have enterprise-level workloads and spend. Using Cloudflare's services is much more straightforward and simple than the competition, yet advanced functionality and capability can be availed of when the need arises. It's a perfect mixture of being feature-rich and capable while maintaining simplicity and straightforwardness and having very competitive pricing.
    Read full review

    Zscaler

    Zscaler Intenet Access proved to be superior and the difference for us was the speed of policy delivery since your policy is applied in a web console and is effective in a matter of seconds. Another point to congratulate the solution is its compatibility with different platforms (macOS, Linux, Windows, Android, and iOS).
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    Return on Investment

    Cloudflare

    • Uptime: With Cloudflare's website protection, we have avoided panic-inducing outages and downtime.
    • Reduced hosting load: Cloudflare's CDN allows us to use smaller servers and greatly diminish bandwidth usage.
    • Reduced domain renewal cost: Most of our domains could be transferred to Cloudflare, where domain renewals are as cheap as possible.
    • Increased total website cost: All of Cloudflare's features aren't free, and they increase our monthly overall website cost. The protection and other features are helpful, just not free.
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    Zscaler

    • ROI is there and it is safeguarding the data and user access to net.
    • Being a cloud based can be scaled up when required.
    • Third parties can be allowed based on the company IT policies (Clients or Vendors etc.) for business perspective.
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