CloudFoundry vs. Kissmetrics

It's well suited if:

• The organization has large number of applications that needs to be deployed frequently.
• The organization is tied to the DevOps mindset.
• The organization has programs in different languages.
• The applications does not need EJB's support that servers like web logic provide.

It's less suited if:

• The applications needs security configuration within the same CloudFoundry instance.
• The organization, for whatever reason does not want developers to manage the instances.

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[Kissmetrics is well suited for the] abandon cart scenario to re-engage users on the purchase journey. Engaging users to personalized content using the visit metrics derived from the data captured at each digital touch points. [Implementing] website campaign and journey orchestration is easy. You get visitor profile to segment upon using different visit metrics and action.

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• Support for Orgs and Spaces that allow for managing users and deployables within a large organization.
• Easy deployment, deploying code is as simple as executing single line from CLI, thanks to build-packs.
• Solid and rich CLI, that allows for various operations on the instance.
• Isolated Virtual Machines called Droplets, that provide clean run time environment for the code. This used to be a problem with Weblogic and other application servers, where multiple applications are run on the same cluster and they share resources.
• SSH capability for the droplet (isolated VM's are called droplets), that allows for real time viewing of the App code while the application is running.
• Support for multiple languages, thanks to build-packs.
• Support for horizontal scaling, scaling an instance horizontally is a breeze.
• Support for configuring environment variable using the service bindings.
• Supports memory and disk space limit allocation for individual applications.
• Supports API's as well as workers (processes without endpoints)
• Supports blue-green deployment with minimal down time

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• The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
• Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
• Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
• Customer support!

• Does not support stateful containers and that would be a nice to have.
• Supports showing logs, but does not persist the logs anywhere. This makes relying on Cloud Foundry's logs very unreliable. The logs have to be persisted using other third party tools like Elk and Kibana.

Incentivized

Independently Invited by TrustRadius

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• Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
• Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
• Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.

Incentivized

Independently Invited by TrustRadius

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Price sensitivity and the different choices that now exist in the Analytics industry. I think it makes sense for us sometime this year to rethink our analytics strategy to see how we may leverage the best of GA (which has included lots of new features and updates the past years_, Kiss and other tools as need be

Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.

The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.

Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.

Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.

Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.

I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc. This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.

In order to build trackability down to revenue, there was quite a lot of work to integrate Kissmetrics with our software and internal process. We had to build the hooks so that Kissmetrics could call back into our software and billing system, etc.. However, we didn't need additional expertise to do this. Once you understand the API, and you own systems, making it work is not too difficult. We did not require an outside consultant or anything like that

While Docker shines in providing support for volumes and stateful instances, Cloud foundry shines in providing support for deploying stateless services. Heroku shines in integrating with Git and using commits to git as hooks to trigger deployments right from the command line. But it does not provide on-premise solution that Cloud foundry provides.

Incentivized

Independently Invited by TrustRadius

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Kissmetrics is a next-level step up for people who are used to getting their tracking and reporting from Google Analytics or Shopify's CMS. While HubSpot arguably has a better user interface, Kissmetrics certainly has the power and usability necessary to track important conversion data and help you make better marketing decisions.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive impact, since it simplifies the deployment time by a huge margin. Without cloud foundry, deploying a code needs coordination with infrastructure teams, while with cloud foundry, its a simple one line command. This reduces the deployment time from at least few hours to few minutes. Faster deployments promote faster dev cycle iterations.
• Code maintenance such as upgrading a Node or Java version is as simple as updating the build-pack. Without cloud foundry, using web logic, the specific version only supports a specific version of Java. So updating the version involves upgrading the version of web logic that needs to involve few teams. So without cloud foundry, it takes at least few days, with cloud foundry, its a matter of few mins.
• Overall, happier Developers and thats harder to quantify.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Unfortunately for this client (small business) the cost of Kissmetrics was just too prohibitive. But it's obvious that for a larger company that can afford it, the data would be invaluable to gain more insight in how to gain more active users and orders for a funnel.
• The data provided really increases an understanding of how best to provide the right experience for the users...happy users equals increase in ROI.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info