Stellar product!

We are constantly improving our products and I see Kissmetrics as our most elemental system to gain quick and constant customer feedback through engagement metrics we follow every day

Kissmetrics is a very good and simple tracking and reporting system. I think that all web properties should have it installed in order to be able to track what's important. You can still have google analytics in conjunction with KISSmetrics and get good insights from that product, but the simplicity and ease-of-use offered by Kissmetrics makes it a no-brainer.

This is a self-service product, so procurement and billing are extremely simple. The system is also pay-as-you-go, so there are no surprises when, for example, you exceed the number of allowed transactions and the system is inaccessible. until you pay more. Setup was extremely easy and the whole process was hassle-free.

I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc.

This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.

I have only used support a couple of times, and this was not really because of any problems with the product, but was more to answer "how-to" type questions. For example, I needed some clarification on how to turn on a particular feature or how to do something specific.

The system for accessing support was to fill in a web form. This is often a very frustrating experience with other vendors as the lack of human interaction can make things very slow and iterative. In this case, however, it worked really well. We got a response to our tickets in under an hour and the responses were of very high quality.

Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.

In a year, we had trouble logging-in just once. But even then all tracking data was later available once the site came back up. also, the system down notices were very informative - they explained the reason for the downtime and were constantly updated with progress in getting the problem resolved.

Very fast. No issues here.

Signup is self-service, for additional features (unlimited cohort analysis reports) I needed to contact sale which was taken care via email and it was very straightforward.