What users are saying about
86 Ratings
86 Ratings
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Score 8 out of 101

Likelihood to Recommend

Kissmetrics

Kissmetric is well suited for people that feel that they are not seeing the right kind of data from Google Analytics. If you have ever looked a Google Analytics report and said "I wish I knew what the 10 people that read this case study did before, after and even a week from now on my website", then Kissmetrics is for you and will help you answer those questions.On the other hand--if you have no technical expertise or knowledge of viewing data, then Kissmetrics may prove a bit difficult for you to set up and manage.
Aaron Treguboff profile photo

Pros

Kissmetrics

  • Track desktop and mobile sessions for a single user.
  • Provide high-level detail on how different user-defined funnels are performing.
  • Ease of install--seriously, most people can easily install the tracking code themselves and have this running in minutes.
Aaron Treguboff profile photo

Cons

Kissmetrics

  • Integrations with CRM
  • Google Mobile Ads tracking (we're driving signups through mobile display ads to our app on Google play, and cannot identify traffic source in KM). Mobile search and desktop ads are tracked perfectly
  • Mail integration to send e-mails from KM to users
Joris Brabants profile photo

Likelihood to Renew

Kissmetrics

Kissmetrics 7.4
Based on 27 answers
We are constantly improving our products and I see Kissmetrics as our most elemental system to gain quick and constant customer feedback through engagement metrics we follow every day
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Usability

Kissmetrics

Kissmetrics 7.1
Based on 6 answers
For such a complicated feature set, the tool is surprisingly usable. That said, at the edges of its functionality, there is a measurable learning curve.
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Reliability and Availability

Kissmetrics

Kissmetrics 8.3
Based on 6 answers
The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.
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Performance

Kissmetrics

Kissmetrics 8.5
Based on 6 answers
Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.
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Support

Kissmetrics

Kissmetrics 9.0
Based on 9 answers
My initial sales rep was awful. He ignored emails and was absent for calls we had scheduled. However, after I spoke with his manager, I was assigned a different rep and have since received excellent customer service and support
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In-Person Training

Kissmetrics

Kissmetrics 9.1
Based on 1 answer
Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.
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Online Training

Kissmetrics

Kissmetrics 8.6
Based on 3 answers
The online documentation is clear, prominent, and up-to-date. I required almost no hand-holding for the adoption of any of their tools as they were released.
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Implementation

Kissmetrics

Kissmetrics 7.3
Based on 7 answers
This is a self-service product, so procurement and billing are extremely simple. The system is also pay-as-you-go, so there are no surprises when, for example, you exceed the number of allowed transactions and the system is inaccessible. until you pay more. Setup was extremely easy and the whole process was hassle-free.
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Alternatives Considered

Kissmetrics

We looked at Chartbeat, Mouseflow, and some others.

We chose KISSmetrics because of the ability to track individual interactions. We can see individual user journeys, and fire events based on user interactions (like filling in a form, reading content, etc.).

Mouseflow is a slightly different kind of tool that tracks interactions in a quantitative rather than qualitative manner.
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Return on Investment

Kissmetrics

  • Assuming that the data is accurate, I would say that the ROI is pretty high. All my funnel reporting and KPI reporting is done in KISSmetrics and these are the metrics I report back to our investors. It was essentially, the main reporting tool for our company. However, due to the data validity issues already described, I have really switched back to Google Analytics as the primary tool and use KISSmetrics as the secondary.
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Pricing Details

Kissmetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$1,500*

* per installation

Kissmetrics Editions & Modules

Edition
Growth$5001
Power$8501
EnterpriseCustom1
  1. Monthly Tracked People
Additional Pricing Details
What are Monthly Tracked People? Monthly Tracked People are unique visitors that engage in an Event on your website or with your product, that gets tracked by you in Kissmetrics. Monthly Tracked People can be anonymous or identified.

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