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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudPay

    Score9 out of 10
    N/ACloudPay is a payroll management tool designed specifically for organizations that have an international workforce. They offer payroll automation services, an earned wage access platform as well as global treasury services to ensure any employee no matter their location gets the money they have earned.N/A

    Paychex

    Score6.7 out of 10
    N/APaychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.N/A
    Pricing
    CloudPayPaychex
    Editions & Modules
    No answers on this topic
    Paychex Flex Pro
    Custom Pricing
    per month/+$4 per employee
    HR Pro
    Custom Pricing
    HR PEO
    Custom Pricing
    Paychex Flex Select
    Custom Pricing
    Paychex Flex Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    CloudPayPaychex
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    CloudPayPaychex
    Considered Both Products
    CloudPay
    Chose CloudPay
    ADP is one of the largest payroll service providers in America. They offer similar services as cloudpay. Cloudpay stacks up very nicely to ADP and they seem to do better with quicker pay outs. However, ADP is larger and has more resources, so they can offer better rates and …
    Incentivized
    Paychex Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    87%
    Would buy again
    269 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    4 Answers
    89%
    Delivers good value for the price
    242 Answers
    Happy with the feature set
    80%
    Happy with the feature set
    4 Answers
    92%
    Happy with the feature set
    283 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    203 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    218 Answers
    Features
    CloudPayPaychex
    Human Resource Management
    Comparison of Human Resource Management features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    6.7
    283 Ratings
    20% below category average
    Employee demographic data00 Ratings7.4229 Ratings
    Employment history00 Ratings7.5253 Ratings
    Job profiles and administration00 Ratings7.2186 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings7.5184 Ratings
    Organizational charting00 Ratings5.07 Ratings
    Organization and location management00 Ratings6.6167 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings5.8152 Ratings
    Payroll Management
    Comparison of Payroll Management features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    7.4
    324 Ratings
    10% below category average
    Pay calculation00 Ratings7.9306 Ratings
    Support for external payroll vendors00 Ratings6.56 Ratings
    Off-cycle/On-Demand payment00 Ratings7.0161 Ratings
    Benefit plan administration00 Ratings6.8183 Ratings
    Direct deposit files00 Ratings8.1303 Ratings
    Salary revision and increment management00 Ratings7.8217 Ratings
    Reimbursement management00 Ratings7.4124 Ratings
    Leave and Attendance Management
    Comparison of Leave and Attendance Management features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    7.1
    163 Ratings
    15% below category average
    Approval workflow00 Ratings7.5117 Ratings
    Balance details00 Ratings7.7155 Ratings
    Annual carry-forward and encashment00 Ratings6.2122 Ratings
    Employee Self Service
    Comparison of Employee Self Service features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    6.9
    281 Ratings
    18% below category average
    View and generate pay and benefit information00 Ratings7.7259 Ratings
    Update personal information00 Ratings7.3271 Ratings
    View company policy documentation00 Ratings6.9129 Ratings
    Employee recognition00 Ratings5.55 Ratings
    View job history00 Ratings7.2194 Ratings
    Asset Management
    Comparison of Asset Management features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    6.5
    46 Ratings
    21% below category average
    Tracking of all physical assets00 Ratings6.546 Ratings
    HR Reporting
    Comparison of HR Reporting features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    5.8
    183 Ratings
    27% below category average
    Report builder00 Ratings6.0153 Ratings
    Pre-built reports00 Ratings6.5171 Ratings
    Ability to combine HR data with external data00 Ratings5.095 Ratings
    Onboarding
    Comparison of Onboarding features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    6.9
    180 Ratings
    15% below category average
    New hire portal00 Ratings7.0172 Ratings
    Manager tracking tools00 Ratings6.8116 Ratings
    Performance and Goals
    Comparison of Performance and Goals features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    6.2
    3 Ratings
    26% below category average
    Corporate goal setting00 Ratings4.82 Ratings
    Individual goal setting00 Ratings5.73 Ratings
    Line-of sight-visibility00 Ratings5.42 Ratings
    Performance tracking00 Ratings8.82 Ratings
    Performance Management
    Comparison of Performance Management features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    5.8
    3 Ratings
    31% below category average
    Performance plans00 Ratings6.03 Ratings
    Performance improvement plans00 Ratings6.03 Ratings
    Review status tracking00 Ratings5.73 Ratings
    Review reminders00 Ratings5.73 Ratings
    Multiple review frequency00 Ratings5.73 Ratings
    Succession Planning
    Comparison of Succession Planning features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    4.6
    4 Ratings
    52% below category average
    Create succession plans/pools00 Ratings3.62 Ratings
    Candidate ranking00 Ratings4.12 Ratings
    Candidate search00 Ratings5.53 Ratings
    Candidate development00 Ratings5.23 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of CloudPay and Paychex
    Feature
    CloudPay
    -
    Ratings
    Paychex
    5.4
    73 Ratings
    38% below category average
    Job Requisition Management00 Ratings5.138 Ratings
    Company Website Posting00 Ratings5.235 Ratings
    Publish to Social Media00 Ratings5.829 Ratings
    Job Search Site Posting00 Ratings6.237 Ratings
    Duplicate Candidate Prevention00 Ratings4.635 Ratings
    Applicant Tracking00 Ratings4.741 Ratings
    Notifications and Alerts00 Ratings6.367 Ratings
    Best Alternatives
    CloudPayPaychex
    Small Businesses
    No answers on this topic
    UZIO
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho People
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    PeopleStrong
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloudPayPaychex
    Likelihood to Recommend
    8.0
    (5 ratings)
    6.5
    (339 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.2
    (48 ratings)
    Usability
    -
    (0 ratings)
    6.9
    (280 ratings)
    Availability
    -
    (0 ratings)
    5.2
    (12 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    6.0
    (279 ratings)
    In-Person Training
    -
    (0 ratings)
    4.5
    (1 ratings)
    Online Training
    -
    (0 ratings)
    2.7
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.1
    (13 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (9 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    5.3
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    5.8
    (34 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.2
    (35 ratings)
    User Testimonials
    CloudPayPaychex
    Likelihood to Recommend
    CloudPay
    In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
    Incentivized
    Read full review
    Paychex Inc.
    It is best suited for payrolls from 1 to 150 employees, because their constant attention and flex system are easy to use. Any problem is taking care by your Paychex Agent, and they always listen to you. Better yet, when you become a client with more than 5 years, you get special discount on your renewal. Honestly, I can't not think on nothing that will be less appropriate.
    Incentivized
    Read full review
    Pros
    CloudPay
    • Global Payroll Basic
    • Earned Wage Access
    • Global Treasury Service
    • Payroll Efficiency Index
    Read full review
    Paychex Inc.
    • It provides a well account of Retirement Plan Account Information.
    • Alerts are sent to email when there is new information to access.
    • Employee access both online and thru app.
    • Paperless options.
    • Easy and quick access to paystubs and tax forms.
    • Easy employee retirement management.
    Incentivized
    Read full review
    Cons
    CloudPay
    • Fees
    • Tech support
    • Size restraints
    Incentivized
    Read full review
    Paychex Inc.
    • I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
    • The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
    Incentivized
    Read full review
    Likelihood to Renew
    CloudPay
    No answers on this topic
    Paychex Inc.
    Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
    Incentivized
    Read full review
    Usability
    CloudPay
    No answers on this topic
    Paychex Inc.
    Once you are set up in the system, it is very user-friendly and usability is on par with my expectations. Onboarding new employees is simple, employee access is simple and easy for them to use. Tax documentation, reporting, and entering payroll is easy and user-friendly. Running reports and finding information necessary to keep the flow moving foward is easy to do
    Incentivized
    Read full review
    Reliability and Availability
    CloudPay
    No answers on this topic
    Paychex Inc.
    We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
    Incentivized
    Read full review
    Performance
    CloudPay
    No answers on this topic
    Paychex Inc.
    Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
    Incentivized
    Read full review
    Support Rating
    CloudPay
    No answers on this topic
    Paychex Inc.
    The dedicated support we are given is good and very responsive. If there is a change to the dedicated support, we are notified quickly and have temporary support in place while we wait for our new rep. The phone support is knowledgeable and quick to help if there is an immediate need. However, the chat support can be the slowest option and doesn't always launch so I rarely use it.
    Incentivized
    Read full review
    In-Person Training
    CloudPay
    No answers on this topic
    Paychex Inc.
    We did online training only
    Incentivized
    Read full review
    Online Training
    CloudPay
    No answers on this topic
    Paychex Inc.
    It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
    Incentivized
    Read full review
    Implementation Rating
    CloudPay
    No answers on this topic
    Paychex Inc.
    Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
    Incentivized
    Read full review
    Alternatives Considered
    CloudPay
    It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
    Read full review
    Paychex Inc.
    In addition to the ones listed above, we also used BenePay, a local payroll company. We found Paychex Flex priced in the middle, with ADP the most expensive and too complicated, with many features that were unnecessary for us. We found that Paychex Flex's features and reporting to be sized right for our size (around 30 employees). Paychex Flex also offered a very reasonable service to apply for the ERTC
    Incentivized
    Read full review
    Scalability
    CloudPay
    No answers on this topic
    Paychex Inc.
    I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
    Incentivized
    Read full review
    Return on Investment
    CloudPay
    • The positive impact is, a lot of manual work is automated now, which is saving a lot of time and man-hours.
    • Requests and demands can be accessed, monitored, and raised anytime from anywhere. So a lot of dependencies have been resolved.
    • Human resources and all finance is been integrated which is resulting in less work at the desk.
    Incentivized
    Read full review
    Paychex Inc.
    • With Paychex Flex we have been able to improve our compliance with required documentation for new/rehires
    • Moving everyone to direct deposit and mobile clock in/out eliminated lines at punching stations and paycheck pickup stations
    • Lost checks is a thing of the past
    Incentivized
    Read full review
    ScreenShots

    CloudPay Screenshots

    Screenshot of A screenshot of the Calendar tool within CloudPay that keeps track of all of payroll activities across all locations.

    Paychex Screenshots

    Screenshot of Paychex Payroll DashboardScreenshot of Employee Background ChecksScreenshot of Paychex HR DashboardScreenshot of Paychex Flex Perks