CloudPay is a payroll management tool designed specifically for organizations that have an international workforce. They offer payroll automation services, an earned wage access platform as well as global treasury services to ensure any employee no matter their location gets the money they have earned.
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Paychex
Score 6.8 out of 10
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Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
ADP is one of the largest payroll service providers in America. They offer similar services as cloudpay. Cloudpay stacks up very nicely to ADP and they seem to do better with quicker pay outs. However, ADP is larger and has more resources, so they can offer better rates and …
In my organization, we have replaced all paperwork with this software, for the case of payroll, treasury, or on-demand payment. And from the backend, we have requested to enhance the feature like deductions and reimbursements. So in this way, it comes as a single tool to automate the whole payroll process. Which can be accessed, stored, update, and monitored from anywhere. So the whole organization and communications seem just to be a click away. Since we have switched to the cloud pay for payroll management, a lot of finance things are still there which need to be integrated with this system to make everything intact and altogether but cloud pay, as of now, do not have room to accommodate, and that's an issue to us, as a manager. So it's a request and suggestion as well to consider other finance-related things and try to fit in the same application, I know it's a big ask, but can be tried.
Overall we have had a good experience. The unfortunate part of being with them for over 10 years is the change-over in support specialists and sometimes the lack of transparency when that occurs or the lack of personalized communication. However, the ease of use and streamlined services for reporting and recording payroll and onboarding employees is definitely a benefit to the service. Being able to pull reports and review past employees information can be invaluable at times. Knowing I have peace of mind when it comes to tax documentation because someone else is ensuring it is handled and handled correctly is very important
I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
I think as both a payroll administrator and an employee who is paid from Paychex, the site is user friendly and easy to find the items I need. The support is knowledgeable and quick to assist as is not always the case with other payroll platforms. The payroll options for checks and templates, gross-up, etc is easy to use and makes changes easy to do.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
In our experience, Support is slow to respond. They always eventually resolve issues and answer questions, but it almost always takes time. This has occasionally been a problem for us. However, in the instances where it was a problem, they made it right by processing a payroll overnight (instead of the usual 2 day requirement) in one case, and in another, they processed a separate payroll at no charge.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
It allows the feature of flexible payment methods to complete of the payment of termination and the payment to be process on time which is recognized worldwide. The card payment process time is 3 days faster than the normal bank payment process, and you can stop easily. It integrates your payment procedures with a global cash flow solution that ensures the timely payments to regulate authorities like your employees, local authorities or to the third parties.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll
