CloudTalk vs. IFS Customer Engagement
CloudTalk vs. IFS Customer Engagement
Product | Rating | Most Used By | Product Summary | Starting Price |
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CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A |
CloudTalk | IFS Customer Engagement | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | IFS Customer Engagement | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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CloudTalk | IFS Customer Engagement | |
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Small Businesses | Bright Pattern Contact Center Score 9.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.6 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Bright Pattern Contact Center Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | IFS Customer Engagement | |
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Likelihood to Recommend | 10.0 (45 ratings) | 8.9 (5 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | - (0 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | IFS Customer Engagement | |
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Likelihood to Recommend | CloudTalk.io
| ![]() IFS
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Pros | CloudTalk.io
| ![]() IFS
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Cons | CloudTalk.io
| ![]() IFS
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Likelihood to Renew | CloudTalk.io
| ![]() IFS No answers on this topic |
Usability | CloudTalk.io
| ![]() IFS No answers on this topic |
Support Rating | CloudTalk.io
| ![]() IFS No answers on this topic |
Alternatives Considered | CloudTalk.io
| ![]() IFS
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Return on Investment | CloudTalk.io
| ![]() IFS
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ScreenShots | CloudTalk Screenshots |