CloudTalk vs. Net2Phone

Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.

As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.

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• It's extremely simple to install and integrate
• Their smart dialer option reduces time spent typing in number and helps make more calls
• It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made

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• Rolls calls over to multiple phones in succession after a designated number of rings.
• Allows full access to voicemail and all settings through the app on your cell phone.
• One set same bill every month. No more long distance charges!
• Easy to block phone numbers (robocalls)
• Individual user login and setup for personalized functions
• Easy to use personalized hold music

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• A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
• Desktop app has had some instability issue.
• IVR needs to be self-recorded which can lead to a lower quality.

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• I think at performance level it is still to be improved as many time we face hang issues but i think that can be imrpoved soon by the company
• Having different configuration UIs on Web/App/Cloud, where it makes difficult to remmeber the exact places where to make changes. THere should be some syncing in configuration options
• service support to be improved.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is working and affordable

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.

They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!

It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.

Price, availability when ordering it, start-up amount of users

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Independently Invited by TrustRadius

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• For a similar price it is not necessary to manage so many cell phone accounts
• Unlike basic telephony. It is possible to have more control of the interactions with our clients.
• For administrators it allows better control of commercial actions or the corresponding area for communication issues

• Hard to quantify.
• We seem to get more clear voice mails
• The ability to get an email when you miss a call and can access your voice mail from anywhere helps with managing time

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info