What users are saying about
12 Ratings
12 Ratings
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Score 8.1 out of 100
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
Oracle CRM On Demand
Agent dashboard
CloudTalk
7.8
Oracle CRM On Demand
Validate callers
CloudTalk
7.5
Oracle CRM On Demand
Outbound response
CloudTalk
8.0
Oracle CRM On Demand
Call forwarding
CloudTalk
7.9
Oracle CRM On Demand
Click-to-call (CTC)
CloudTalk
7.9
Oracle CRM On Demand
Warm transfer
CloudTalk
7.7
Oracle CRM On Demand
Predictive dialing
CloudTalk
7.4
Oracle CRM On Demand
Interactive voice response
CloudTalk
7.7
Oracle CRM On Demand
REST APIs
CloudTalk
7.7
Oracle CRM On Demand
Call scripts
CloudTalk
7.7
Oracle CRM On Demand
Call tracking
CloudTalk
7.8
Oracle CRM On Demand
Multichannel integration
CloudTalk
7.8
Oracle CRM On Demand
CRM software integration
CloudTalk
8.0
Oracle CRM On Demand

Workforce Optimization (WFO)

CloudTalk
7.8
Oracle CRM On Demand
Inbound call routing
CloudTalk
8.0
Oracle CRM On Demand
Omnichannel inbound routing
CloudTalk
7.6
Oracle CRM On Demand
Recording
CloudTalk
7.8
Oracle CRM On Demand
Quality management
CloudTalk
8.1
Oracle CRM On Demand
Call analytics
CloudTalk
8.1
Oracle CRM On Demand
Historical reporting
CloudTalk
7.9
Oracle CRM On Demand
Live reporting
CloudTalk
7.8
Oracle CRM On Demand
Customer surveys
CloudTalk
7.5
Oracle CRM On Demand
Customer interaction analytics
CloudTalk
7.8
Oracle CRM On Demand

Sales Force Automation

CloudTalk
Oracle CRM On Demand
8.7
Customer data management / contact management
CloudTalk
Oracle CRM On Demand
9.4
Workflow management
CloudTalk
Oracle CRM On Demand
8.9
Territory management
CloudTalk
Oracle CRM On Demand
9.3
Opportunity management
CloudTalk
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
CloudTalk
Oracle CRM On Demand
9.0
Contract management
CloudTalk
Oracle CRM On Demand
7.7
Quote & order management
CloudTalk
Oracle CRM On Demand
8.5
Interaction tracking
CloudTalk
Oracle CRM On Demand
8.3
Channel / partner relationship management
CloudTalk
Oracle CRM On Demand
8.2

Customer Service & Support

CloudTalk
Oracle CRM On Demand
8.4
Case management
CloudTalk
Oracle CRM On Demand
8.5
Call center management
CloudTalk
Oracle CRM On Demand
8.7
Help desk management
CloudTalk
Oracle CRM On Demand
8.1

Marketing Automation

CloudTalk
Oracle CRM On Demand
8.8
Lead management
CloudTalk
Oracle CRM On Demand
8.9
Email marketing
CloudTalk
Oracle CRM On Demand
8.8

CRM Project Management

CloudTalk
Oracle CRM On Demand
8.7
Task management
CloudTalk
Oracle CRM On Demand
8.3
Billing and invoicing management
CloudTalk
Oracle CRM On Demand
9.6
Reporting
CloudTalk
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

CloudTalk
Oracle CRM On Demand
8.4
Forecasting
CloudTalk
Oracle CRM On Demand
8.7
Pipeline visualization
CloudTalk
Oracle CRM On Demand
8.6
Customizable reports
CloudTalk
Oracle CRM On Demand
7.9

Customization

CloudTalk
Oracle CRM On Demand
8.4
Custom fields
CloudTalk
Oracle CRM On Demand
8.9
Custom objects
CloudTalk
Oracle CRM On Demand
8.1
Scripting environment
CloudTalk
Oracle CRM On Demand
7.9
API for custom integration
CloudTalk
Oracle CRM On Demand
8.7

Security

CloudTalk
Oracle CRM On Demand
9.4
Single sign-on capability
CloudTalk
Oracle CRM On Demand
9.0
Role-based user permissions
CloudTalk
Oracle CRM On Demand
9.8

Social CRM

CloudTalk
Oracle CRM On Demand
9.8
Social data
CloudTalk
Oracle CRM On Demand
9.8
Social engagement
CloudTalk
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

CloudTalk
Oracle CRM On Demand
8.6
Marketing automation
CloudTalk
Oracle CRM On Demand
8.5
Compensation management
CloudTalk
Oracle CRM On Demand
8.7

Platform

CloudTalk
Oracle CRM On Demand
9.3
Mobile access
CloudTalk
Oracle CRM On Demand
9.3

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

CloudTalk

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
Oracle CRM On Demand
8.2

Usability

CloudTalk
9.1
Oracle CRM On Demand
9.0

Support Rating

CloudTalk
7.8
Oracle CRM On Demand

Implementation Rating

CloudTalk
Oracle CRM On Demand
10.0

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