What users are saying about
12 Ratings
4 Ratings
12 Ratings
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Score 8.1 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

CloudTalk

CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back
Ieva Lukstiņa | TrustRadius Reviewer

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CloudTalk
7.8
VirtualPBX
Agent dashboard
CloudTalk
7.8
VirtualPBX
Validate callers
CloudTalk
7.5
VirtualPBX
Outbound response
CloudTalk
8.0
VirtualPBX
Call forwarding
CloudTalk
7.9
VirtualPBX
Click-to-call (CTC)
CloudTalk
7.9
VirtualPBX
Warm transfer
CloudTalk
7.7
VirtualPBX
Predictive dialing
CloudTalk
7.4
VirtualPBX
Interactive voice response
CloudTalk
7.7
VirtualPBX
REST APIs
CloudTalk
7.7
VirtualPBX
Call scripts
CloudTalk
7.7
VirtualPBX
Call tracking
CloudTalk
7.8
VirtualPBX
Multichannel integration
CloudTalk
7.8
VirtualPBX
CRM software integration
CloudTalk
8.0
VirtualPBX

Workforce Optimization (WFO)

CloudTalk
7.8
VirtualPBX
Inbound call routing
CloudTalk
8.0
VirtualPBX
Omnichannel inbound routing
CloudTalk
7.6
VirtualPBX
Recording
CloudTalk
7.8
VirtualPBX
Quality management
CloudTalk
8.1
VirtualPBX
Call analytics
CloudTalk
8.1
VirtualPBX
Historical reporting
CloudTalk
7.9
VirtualPBX
Live reporting
CloudTalk
7.8
VirtualPBX
Customer surveys
CloudTalk
7.5
VirtualPBX
Customer interaction analytics
CloudTalk
7.8
VirtualPBX

Pros

CloudTalk

  • Ease of use.
  • Ease of setup.
  • Usability.
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain
Anonymous | TrustRadius Reviewer

Cons

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas | TrustRadius Reviewer

Likelihood to Renew

CloudTalk

No score
No answers yet
No answers on this topic

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
Anonymous | TrustRadius Reviewer

Usability

CloudTalk

CloudTalk 9.1
Based on 4 answers
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

VirtualPBX

No score
No answers yet
No answers on this topic

Support Rating

CloudTalk

CloudTalk 7.8
Based on 10 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

VirtualPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

CloudTalk

Aircall is really expensive for the same functionality and Freshcaller was just impossible to work with and really bad service. Both also don't have a good freemium tier like this does.
Anonymous | TrustRadius Reviewer

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas | TrustRadius Reviewer

Return on Investment

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

VirtualPBX Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CloudTalk
8.0
VirtualPBX
9.0

Likelihood to Renew

CloudTalk
VirtualPBX
10.0

Usability

CloudTalk
9.1
VirtualPBX

Support Rating

CloudTalk
7.8
VirtualPBX

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