Clover vs. Flywire

Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.

Incentivized

Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.

Incentivized

• BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
• During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
• Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.

Incentivized

• It accepts a wire transfer from virtually all nations outside the U.S.
• The customer service support is helpful.
• Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly.

Incentivized

• Focus functionality on retail use and not broad based with focus on food services
• Build a turn table into the countertop unit so both the employee and customer can use the tablet
• Offer color choices in units (white is not always friendly with long term use)

Incentivized

• Delay time could be shortened between the actual time of payment and the confirmation of payment.
• It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money.
• Refund information by way of Flywire is a little vague.

Incentivized

There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.

Incentivized

We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.

Incentivized

None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.

Incentivized

Flywire is relatively simple to use with much quicker response time when it comes to customer support.

Incentivized

• Definitely makes us look more professional, and we are able to handle products much smoother and faster
• The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
• We can't pause the fees for the "off-season," so it definitely is wasted money during those times.

Incentivized

• Cannot think of any negative impact
• A good number of students are using Flywire to pay for their classes, so it is growing in popularity
• It reduces the amount of foot traffic at the cashier / payment office when it comes to issues involving payment of classes.

Incentivized