Clover vs. Open Loyalty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clover
Score 7.0 out of 10
N/A
Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.
$9.95
per month
Open Loyalty
Score 10.0 out of 10
N/A
Open Loyalty is a technology for loyalty from the company of the same name in Wroclaw, presented as a customizable loyalty platform with ready-to-use gamification and loyalty features, easy to set up and customize, ready to work on-line and off-line.N/A
Pricing
CloverOpen Loyalty
Editions & Modules
Subscription
$9.95
per month
No answers on this topic
Offerings
Pricing Offerings
CloverOpen Loyalty
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
CloverOpen Loyalty
Top Pros
Top Cons
Best Alternatives
CloverOpen Loyalty
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Growave
Growave
Score 9.4 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.4 out of 10
Oracle Marketing
Oracle Marketing
Score 8.2 out of 10
Enterprises

No answers on this topic

Oracle Marketing
Oracle Marketing
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloverOpen Loyalty
Likelihood to Recommend
9.1
(12 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
5.2
(6 ratings)
-
(0 ratings)
User Testimonials
CloverOpen Loyalty
Likelihood to Recommend
Fiserv
Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.
Read full review
Open Loyalty
The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty. So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
Read full review
Pros
Fiserv
  • BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
  • During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
  • Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.
Read full review
Open Loyalty
  • Has a powerful API that makes it easy to integrate points, actions and rewards on any software
  • Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of
  • Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc
  • Has a well-proven solution for any POS solution out there!
Read full review
Cons
Fiserv
  • Focus functionality on retail use and not broad based with focus on food services
  • Build a turn table into the countertop unit so both the employee and customer can use the tablet
  • Offer color choices in units (white is not always friendly with long term use)
Read full review
Open Loyalty
  • Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place
Read full review
Usability
Fiserv
There are numerous aspects to Clover's usability: the usability of their point of sale systems, the usability of their CRM and web dashboards, and the technical side of integrating with other third-party services. All are top tier. Clover's usability is excellent and I have never had a problem figuring out how to use their services at any level. The POS system has a very low barrier to entry and an easy learning curve for newcomers.
Read full review
Open Loyalty
No answers on this topic
Support Rating
Fiserv
We rarely have problems, but when we do, they are major and the system becomes unusable. While Customer Support does eventually respond and fix the issue, they can take a long time. If a major problem occurs on a weekend during the dinner rush, it can be catastrophic to sales and customer returns.
Read full review
Open Loyalty
No answers on this topic
Alternatives Considered
Fiserv
None are available on the list. Clover competes with HotSauce, Paradise, Poynt, and many more POS systems. We easily sell Clover more than anything else and everyone loves it. It's easily one of the best products I've seen since I have been in integrations. The sales managers love it, our sales reps love it, and most importantly our merchants love it.
Read full review
Open Loyalty
Open Loyalty is way more powerful than Tango Card. Zoho CRM doesn't really stack up against OL, since it's too generic. The area where we think Open Loyalty would beat other products is scalability and customization. Open Loyalty has been tried on really large customers and the database never felt sluggish nor the web interface or the web services.
Read full review
Return on Investment
Fiserv
  • Definitely makes us look more professional, and we are able to handle products much smoother and faster
  • The reporting allows us to see what is really selling and how much money we have actually made, which is also great, especially when you are selling things you have made or grown because you may not always have an inventory, but you can tell how much you've sold.
  • We can't pause the fees for the "off-season," so it definitely is wasted money during those times.
Read full review
Open Loyalty
  • My company implements OpenLoyalty, but we've seen a positive ROI for our customers, since everybody and their uncles are implementing loyalty / rewards programs in LATAM
Read full review
ScreenShots

Open Loyalty Screenshots

Screenshot of Manage rules of your loyalty programScreenshot of Manage your loyalty programScreenshot of Run tier-based loyalty programScreenshot of Manage rewards in your loyalty programScreenshot of Manage members of your loyalty program