What users are saying about
4 Ratings
136 Ratings
4 Ratings
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Score 7 out of 100
136 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

CommonSpot

Commonspot is well suited for web content management to be conducted by individuals with low-level web skills.
Anonymous | TrustRadius Reviewer

Salesforce CMS

Salesforce is well suited for any company that wants to effectively manage relationships with their customers while getting useful data at the same time. We used other CMS's in the past, and they just couldn't give us what we needed. We are a relatively small company, but it seems to me that having these tools in place is even more vital for a growing company.
Tim Eddington | TrustRadius Reviewer

Feature Rating Comparison

Security

CommonSpot
7.0
Salesforce CMS
8.5
Role-based user permissions
CommonSpot
7.0
Salesforce CMS
8.5

Web Content Creation

CommonSpot
6.3
Salesforce CMS
7.9
Code quality / cleanliness
CommonSpot
6.0
Salesforce CMS
6.4
Admin section
CommonSpot
6.5
Salesforce CMS
7.4
Page templates
CommonSpot
7.0
Salesforce CMS
7.7
Library of website themes
CommonSpot
7.0
Salesforce CMS
8.7
Publishing workflow
CommonSpot
7.0
Salesforce CMS
8.2
Form generator
CommonSpot
4.0
Salesforce CMS
8.2
WYSIWYG editor
CommonSpot
Salesforce CMS
8.0
Mobile optimization / responsive design
CommonSpot
Salesforce CMS
8.7

Web Content Management

CommonSpot
7.7
Salesforce CMS
7.7
Content taxonomy
CommonSpot
7.5
Salesforce CMS
7.7
SEO support
CommonSpot
7.0
Salesforce CMS
7.7
Bulk management
CommonSpot
8.0
Salesforce CMS
6.4
Availability / breadth of extensions
CommonSpot
7.0
Salesforce CMS
8.7
Community / comment management
CommonSpot
9.0
Salesforce CMS
8.2

Platform & Infrastructure

CommonSpot
Salesforce CMS
8.7
API
CommonSpot
Salesforce CMS
8.3
Internationalization / multi-language
CommonSpot
Salesforce CMS
9.0

Pros

CommonSpot

  • I think CommonSpot's greatest strength is its ease of use. It's relatively intuitive in it's usage, so it therefore makes it easy to train new people to use it.
  • Within my usage of it, our options were limited, which again added to it's ease of use.
Anonymous | TrustRadius Reviewer

Salesforce CMS

  • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
  • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
  • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
Anonymous | TrustRadius Reviewer

Cons

CommonSpot

  • Commonspot needs to improve on its authoring feature. It is impossible to author on more than one page at a time . (One must always click on "View work on all changes") before switching between pages otherwise, the changes will not be saved.
  • CommonSpot does not support sharing the definition of any custom element or any template layouts. Therefore, one must recreate these in each site.
  • In Commonspot, a user who has to manage content in multiple sites will have to log in to each site to see and act on any actions.
Anonymous | TrustRadius Reviewer

Salesforce CMS

  • Make it easier to build reports and dashboards.
  • Speed - seems like SFDC can run a bit slow at times.
  • The mobile app could use some work.
Tim Eddington | TrustRadius Reviewer

Usability

CommonSpot

CommonSpot 8.0
Based on 1 answer
I had no previous background in content management, and found it very easy to use. If I could figure it out, I am pretty certain that just about anyone else could as well.
Anonymous | TrustRadius Reviewer

Salesforce CMS

Salesforce CMS 7.5
Based on 2 answers
Once set up, it is decently easy for users to navigate. It can be difficult at times to build reports and dashboards if you aren't well versed in Salesforce. It seems like you have to read a manual to do a lot of stuff within Salesforce - this is largely due to how complex the tool is.
Tim Eddington | TrustRadius Reviewer

Support Rating

CommonSpot

No score
No answers yet
No answers on this topic

Salesforce CMS

Salesforce CMS 8.0
Based on 2 answers
Anytime we have needed help creating new pages or fields we have received help quickly
Chrissie Nelms | TrustRadius Reviewer

Alternatives Considered

CommonSpot

Commonspot works in tandem with Zendesk very well to accomplish tasks an an efficient manner.
Anonymous | TrustRadius Reviewer

Salesforce CMS

While Salesforce has more function, ServiceNow is a lot easier to use from the get go. Salesforce has a lot more capability, especially when it comes to metric management, ticket management, and contact management. Given the choice between the two, I'd really have to know what my client needed most. If they just needed case logging, SNOW is perfect. But, if they really want granular management, Salesforce wins all day
Anonymous | TrustRadius Reviewer

Return on Investment

CommonSpot

  • I was working in a religious institution and based upon our usage and audience, there was no ROI to speak of. Our usage was more for providing information than having any type of interaction. In that instance, it worked very well.
Anonymous | TrustRadius Reviewer

Salesforce CMS

  • Keeps staff retained through the content visuals
  • Streamlines employment on-boarding which saves on cost
  • Integration with other product and is a package savings long-term for the organization.
Anonymous | TrustRadius Reviewer

Pricing Details

CommonSpot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce CMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CommonSpot
7.0
Salesforce CMS
8.5

Usability

CommonSpot
8.0
Salesforce CMS
7.5

Support Rating

CommonSpot
Salesforce CMS
8.0

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