What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
396 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Zoho Social

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
396 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Zoho Social ranks higher in 7 feature sets: Listening/monitoring, Publishing, Engagement, Marketing, Channel coverage/integration, Reporting/analytics, Account management

Listening/monitoring

6.1

Commun.it

61%
8.4

Zoho Social

84%
Commun.it ranks higher in 2/4 features

Boolean keyword searches

6.9
69%
2 Ratings
N/A
0 Ratings

Filtering out noise/spam

7.0
70%
5 Ratings
N/A
0 Ratings

Sentiment analysis

5.4
54%
4 Ratings
8.1
81%
188 Ratings

Broad channel coverage

5.0
50%
4 Ratings
8.7
87%
260 Ratings

Publishing

5.6

Commun.it

56%
8.3

Zoho Social

83%
Zoho Social ranks higher in 3/4 features

Content planning and scheduling

8.8
88%
4 Ratings
9.0
90%
314 Ratings

Audience targeting

6.3
63%
4 Ratings
7.9
79%
220 Ratings

Content optimization

4.0
40%
4 Ratings
8.0
80%
262 Ratings

Workflow management

3.4
34%
4 Ratings
N/A
0 Ratings

Engagement

6.9

Commun.it

69%
8.3

Zoho Social

83%
Zoho Social ranks higher in 2/3 features

Automated routing and prioritization

7.2
72%
4 Ratings
8.0
80%
221 Ratings

Customer interaction histories

7.2
72%
4 Ratings
8.5
85%
241 Ratings

Bulk actions

6.3
63%
3 Ratings
N/A
0 Ratings

Marketing

5.8

Commun.it

58%
8.5

Zoho Social

85%
Commun.it ranks higher in 3/4 features

Lead generation

4.9
49%
5 Ratings
8.2
82%
161 Ratings

Content marketing

9.7
97%
5 Ratings
8.7
87%
218 Ratings

Paid media management

2.3
23%
2 Ratings
N/A
0 Ratings

Campaigns and promotions

6.1
61%
4 Ratings
N/A
0 Ratings

Channel coverage/integration

7.5

Commun.it

75%
9.4

Zoho Social

94%
Zoho Social ranks higher in 4/5 features

Twitter

9.8
98%
5 Ratings
9.6
96%
276 Ratings

Facebook

7.0
70%
4 Ratings
9.7
97%
306 Ratings

LinkedIn

6.9
69%
2 Ratings
9.5
95%
268 Ratings

Instagram

6.1
61%
3 Ratings
9.3
93%
241 Ratings

Google+

N/A
0 Ratings
8.7
87%
176 Ratings

Reporting/analytics

5.6

Commun.it

56%
8.6

Zoho Social

86%
Zoho Social ranks higher in 2/3 features

Campaign success analytics

7.8
78%
5 Ratings
9.0
90%
256 Ratings

Real-time tracking

4.9
49%
4 Ratings
N/A
0 Ratings

Competitor analysis

4.0
40%
3 Ratings
8.3
83%
150 Ratings

Account management

5.6

Commun.it

56%
8.9

Zoho Social

89%
Zoho Social ranks higher in 2/2 features

Role-based user permissions & privileges

3.8
38%
3 Ratings
9.1
91%
199 Ratings

Mobile access

7.3
73%
2 Ratings
8.7
87%
262 Ratings

Attribute Ratings

  • Zoho Social is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Commun.it

70%
5 Ratings
9.2

Zoho Social

92%
319 Ratings

Likelihood to Renew

Commun.it

N/A
0 Ratings
8.1

Zoho Social

81%
10 Ratings

Usability

Commun.it

N/A
0 Ratings
9.3

Zoho Social

93%
173 Ratings

Availability

Commun.it

N/A
0 Ratings
9.1

Zoho Social

91%
1 Rating

Performance

Commun.it

N/A
0 Ratings
9.1

Zoho Social

91%
3 Ratings

Support Rating

Commun.it

N/A
0 Ratings
8.5

Zoho Social

85%
161 Ratings

Implementation Rating

Commun.it

N/A
0 Ratings
7.7

Zoho Social

77%
5 Ratings

Product Scalability

Commun.it

N/A
0 Ratings
9.1

Zoho Social

91%
2 Ratings

Likelihood to Recommend

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Zoho Social

The pricing for me is important as well as all the social sites it connects to. Being able to set out a content plan for the coming weeks in one place is really helpful. I had been using other solutions in the past and needed to be able to plan my social activities days or weeks into the future. Zoho lets me do that at a price point I think I can be happy with.
Andrew Maher | TrustRadius Reviewer

Pros

Commun.it

  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
 Atilla Vekony | TrustRadius Reviewer

Zoho Social

  • Zoho Social helps us develop posts, and it facilitates the automated publishing, which is vital in sharing the content we want.
  • Besides, Zoho Social is fruitful in customer engagement plan, where the software manages different accounts, and there is free communications throughout.
  • Finally, there is social media evaluation, monitoring, and analytics, and all of them brings to us an inference that is accurate and digital.
Johnston Mukwi | TrustRadius Reviewer

Cons

Commun.it

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Anonymous | TrustRadius Reviewer

Zoho Social

  • I wanted to use the ability to have Zoho queue the posts, but I wanted to choose the start time of the first post for a few days in the future and I did not find an easy way to set that.
  • I wish there were a box with a cheat sheet of the sizes that each social media platform allows for it's video and pictures in the dialogue box for posting so I can be sure to choose appropriate content.
  • I do think it's a bit expensive, especially for my needs, but I like the ease of use. I will continue to do what I can to get this service discounted until I can no longer afford it.
Amanda Playwythe | TrustRadius Reviewer

Pricing Details

Commun.it

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Commun.it Editions & Modules

Additional Pricing Details

Zoho Social

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per month

Zoho Social Editions & Modules

Edition
Standard$101
Professional$251
Agency$2001
Agency Plus$3001
  1. per month
Additional Pricing Details
Add Ons Users at $10 / user / month Brands $10 / brand / month

Likelihood to Renew

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 8.1
Based on 10 answers
I would not trade Zoho Social for any other app I have seen. I plan on upgrading my service. I also recommend it to clients. I use it as a training aid when I teach classes. It is absolutely the best solution in my opinion. I would not recommend it otherwise
Andrea Raquel | TrustRadius Reviewer

Usability

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.3
Based on 173 answers
I think it provides good value for money, a streamlined, intuitive, user friendly platform, with lots of features I'm still discovering. The social media publishing is easy and effective to use. We would love to see the monitoring feature included in the basic package but for the price you can't ask much more, really
Martín López Saiz | TrustRadius Reviewer

Reliability and Availability

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 1 answer
We've never had a problem with availability
Anonymous | TrustRadius Reviewer

Performance

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 3 answers
Excellent performance for what it does. No problem downloading pages on the desktop or mobile. It integrates well with other Zoho products. Outside of Zoho? Forget it.
Anonymous | TrustRadius Reviewer

Support Rating

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 8.5
Based on 161 answers
Very fast replies all the time with kind support staff who have helped me with a query we sent to them. While trialing the platform they were also very helpful to us allowing us to avail of the extended free trial period and applied this to our account in no time without any difficulty or work on our part.
Anonymous | TrustRadius Reviewer

Implementation Rating

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 7.7
Based on 5 answers
Self implementation, so I have to be happy with myself.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Commun.it

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Austin Vashaw | TrustRadius Reviewer

Zoho Social

I have been using Zoho Invoice for more than a year and I find it really useful. As an IT startup we have few foreign clients and we were looking for an invoicing app/software which has multi-currency feature. As most of the apps like Vyapar, Billbook, etc have the option for invoicing in INR only.
Bijit Sen | TrustRadius Reviewer

Scalability

Commun.it

No score
No answers yet
No answers on this topic

Zoho Social

Zoho Social 9.1
Based on 2 answers
You can use it for multiple business sizes.
Anonymous | TrustRadius Reviewer

Return on Investment

Commun.it

  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman | TrustRadius Reviewer

Zoho Social

  • I had a month-long delay in launching my website. Zoho Social allowed me to continue to build an audience and anticipation while the website technical issues were worked out.
  • The free trial meant I could give it a good try before spending any of my precious startup budget.
Susan Smith-Harmon | TrustRadius Reviewer

Screenshots

Add comparison