What users are saying about
Top Rated
120 Ratings
36 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
36 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor is well suited to perform audit data collection on many types of servers that require audit data to be collected. It runs fairly quickly and usually informs you if something went wrong in the data collection. They do need to have better documentation and some form of internal documentation to help the users who understand what is happening in their system to help them through the process of figuring out when something went wrong.
Glenn Jones | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Netwrix Auditor
Remote monitoring
ConnectWise Automate
9.3
Netwrix Auditor
Network device monitoring
ConnectWise Automate
7.5
Netwrix Auditor
Multiple Server Monitoring
ConnectWise Automate
9.4
Netwrix Auditor
Multi-device monitoring
ConnectWise Automate
9.1
Netwrix Auditor
Automated alerts and notifications
ConnectWise Automate
9.0
Netwrix Auditor

Management Tasks

ConnectWise Automate
8.8
Netwrix Auditor
Patch Management
ConnectWise Automate
8.9
Netwrix Auditor
Service configuration management
ConnectWise Automate
8.7
Netwrix Auditor
Software and hardware inventory
ConnectWise Automate
8.9
Netwrix Auditor
Policy-based automation
ConnectWise Automate
8.6
Netwrix Auditor

Reporting

ConnectWise Automate
7.6
Netwrix Auditor
Performance data reports
ConnectWise Automate
8.3
Netwrix Auditor
Customizable reporting
ConnectWise Automate
8.2
Netwrix Auditor
Data visualization
ConnectWise Automate
7.5
Netwrix Auditor
Risk analysis
ConnectWise Automate
6.5
Netwrix Auditor

Security

ConnectWise Automate
8.3
Netwrix Auditor
Data backup and recovery
ConnectWise Automate
7.4
Netwrix Auditor
Antivirus and malware management
ConnectWise Automate
8.6
Netwrix Auditor
Adinistraor access control
ConnectWise Automate
9.0
Netwrix Auditor

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Netwrix Auditor

  • Netwrix Auditor sends out warnings to users when their passwords are close to expiring. This saves us some headache, because if they have any problems with changing their password, we can help them before they get locked out.
  • The notifications for multiple failed logons is a lifesaver. Very useful for spotting suspicious activity!
  • I love the way that you can create your own custom notifications and reports through the "Search" function. You can pick the "What", "Where", and "When" for the event you want to monitor and set up email email reports for them.
Matt Rogers | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Netwrix Auditor

  • They have a screen capture function that I have never been able to get to work properly. However, I have never called their support on this issue so it is not necessarily a big ding against them. I am only mildly interested in this feature. We have enough network monitoring so I already know what my users are doing I don't need a capture.
Jon Gabriel Bolland II | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor 8.0
Based on 1 answer
We have renewed already the licensing of the product minus SQL Server and Oracle Database because the organisation believes the modules are very expensive and have identified a different product for auditing DatabasesOther modules are very important like the User Activity monitor, AD queries that we can not get from the native AD itself or you have to run complicated powershell scripts!Easy to use interfacePre-defined ReportsEasy way to subscribe to important alerts e.g Privilege account group membership changes
Junie Johwa | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor 8.0
Based on 1 answer
The product has user friend pre-defined queries which takes off the stress and horrors of having to query Active Directory with complex Powershell scripts!You can subscribe to certain functions when they are done and you get an alert e.g privileged accounts actions and you don't need to have programming skillsThe product has a desktop version of the software and donot have to login to the server all the time you need to use it.You can see very fast the posture of your environment of the overview screen and deduce what exactly is wrong and what has to be done
Junie Johwa | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Netwrix Auditor

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor 8.8
Based on 5 answers
Customer support has always been fast and helpful when we run into any issues. The smaller issues are usually resolved within a day or two. It is great support and I feel like I am in good hands anytime an issue comes up. However, we don't run into many issues
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Netwrix Auditor

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor 7.0
Based on 2 answers
Make sure you trial the software and understand the fundamentals of each module that you are interested inMake sure you get the buy in from both Management and most importantly your team members (the product users) for a successful implementationWatch the webinars of the product from the product website
Junie Johwa | TrustRadius Reviewer

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Netwrix Auditor

Netwrix Auditor is a visibility and governance platform that allows you to monitor changes, configurations and access in IT infrastructure of important IT infrastructure components such as Active Directory, event logs, Exchange, Office 365, SQL Server, and others. Apart from that - what’s wonderful about this tool is that you can view before/after snapshots of your managed data. For instance, you can view Group Policy data as it existed before one of your colleagues made some blocking edits to the domain policy.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Netwrix Auditor

  • Neutral on its effectiveness - Difficult to set up, poor support response from the supplier, but it does the basics well. We might not make the same decision with the benefit of hindsight.
  • If you lack technical skills in AD security and have little other choice for monitoring tools and automated alerts then this may be a good purchase for you.
  • With the stability issues that we are fighting with, I would say currently this has not yet met the business objectives set for this purchase.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netwrix Auditor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
Netwrix Auditor
9.0

Likelihood to Renew

ConnectWise Automate
8.0
Netwrix Auditor
8.0

Usability

ConnectWise Automate
3.2
Netwrix Auditor
8.0

Performance

ConnectWise Automate
3.0
Netwrix Auditor

Support Rating

ConnectWise Automate
8.0
Netwrix Auditor
8.8

Online Training

ConnectWise Automate
7.1
Netwrix Auditor

Implementation Rating

ConnectWise Automate
7.3
Netwrix Auditor
7.0

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