ConnectWise RMM vs. GitLab

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

GitLab is good if you work a lot with code and do complex repository actions. It gives you a very good overview of what were the states of your branches and the files in them at different stages in time. It's also way easier and more efficient to write pipelines for CI\CD. It's easier to read and it's easier to write them. It takes fewer clicks to achieve the same things with GitLab than it does for competitor products.

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• GitLab excels in managing code versions, allowing easy tracking of changes, branch management, and merging contributions.
• It helps maintain code stability and reliability, saving time and effort in the development or research workflow.
• Powerful code review features, enabling collaboration and feedback among team members.
• Robust project management features, including issue tracking, kanban boards, and milestones.

Incentivized

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

• CI variables management is sometimes hard to use, for example, with File type variables. The scope of each variable is also hard to guess.
• Access Token: there are too many types (Personal, Project, global..), and it is hard to identify the scope and where it comes from once created.
• Runners: auto-scaled runners are for the moment hard to put in place, and monitoring is not easy.

Incentivized

I really feel the platform has matured quite faster than others, and it is always at the top of its game compared to the different vendors like GitHub, Azure pipelines, CircleCI, Travis, Jenkins. Since it provides, agents, CI/CD, repository hosting, Secrets management, user management, and Single Sign on; among other features

Incentivized

I find it easy to use, I haven't had to do the integration work, so that's why it is a 9/10, cause I can't speak to how easy that part was or the initial set up, but day to day use is great!

Incentivized

I've never had experienced outages from GItlab itself, but regarding the code I have deployed to Gitlab, the history helps a lot to trace the cause of the issue or performing a rollback to go back to a working version

Incentivized

GItlab reponsiveness is amazing, has never left me IDLE. I've never had issues even with complex projects. I have not experienced any issues when integrating it with agents for example or SSO

Incentivized

At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when GitHub was acquired by Microsoft

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

Gitlab seems more cutting-edge than GitHub; however, its AI tools are not yet as mature as those of CoPilot. It feels like the next-generation product, so as we selected a tool for our startup, we decided to invest in the disruptor in the space. While there are fewer out-of-the-box templates for Gitlab, we have never discovered a lack of feature parity.

Incentivized

I think is very well designed, and like any VCS it works as intended

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized

• GitLab cut down our spent on container, package and infrastructure registry
• Best thing is we can now have everything in single platform which cost effective too
• Quality of support is really good and they do have emergency support team as well which is great

Incentivized