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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ConnectWise RMM

    Score8.1 out of 10
    N/AConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A

    Icinga

    Score9 out of 10
    N/AIcinga is an open source network monitoring platform. It includes automation, modularized integration packages, and prebuilt alerts and reporting capabilities.N/A

    Nagios Core

    Score7.7 out of 10
    N/ANagios provides monitoring of all mission-critical infrastructure components. Multiple APIs and community-build add-ons enable integration and monitoring with in-house and third-party applications for optimized scaling.N/A
    Pricing
    ConnectWise RMMIcingaNagios Core
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Single License
    Free
    Offerings
    Pricing Offerings
    ConnectWise RMMIcingaNagios Core
    Free Trial
    YesNoYes
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    ConnectWise RMMIcingaNagios Core
    Considered Multiple Products
    ConnectWise
    No answer on this topic
    Icinga GmbH
    Chose Icinga
    PRTG was the solution that was implemented before. As Icinga is Open Source we saved the licensing fee, as we ran out of free checks. I also had knowledge in Icinga so we switched over.

    Nagios is inferior to Icinga in my opinion, as Icinga has the better Web UI, which I use the …
    Incentivized
    Chose Icinga
    Installation and initial configuration is straight forward. However the system can grow in complexity very quickly, if not managed correctly.
    Incentivized
    Chose Icinga
    Icinga was initially a fork of Nagios. Over time, the configuration language was replaced with something more programmatic. This configuration language is one of the big sellers of this product. It allows flexible, quick configuration of large sets of hosts and services with …
    Incentivized
    Chose Icinga
    While Icinga holds its own against old stalwarts like Nagios and Zabbix, it simply can't compete with the new generation of SaaS service/server monitoring software in terms of ease of use, feature-completeness, integration with things like Cloudwatch, CloudHealth, New Relic, …
    Incentivized
    Chose Icinga
    There are two main competitors of Icinga in my opinion, Nagios, and NetFlow based monitoring solutions. Both are good, Icinga, is a more refined version of Nagios with a much better API and backwards compatibility to the platform. If you are running Nagios, you can transfer …
    Incentivized
    Chose Icinga
    Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring.
    Incentivized
    Nagios Enterprises
    Chose Nagios Core
    We selected Nagios because of the size of its community. We've used some of the others in the field over the past few years, Nagios had the best features out of the box coupled with it's following made it an easy selection.
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    100%
    Would buy again
    13 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    100%
    Implementation went as expected
    12 Answers
    Features
    ConnectWise RMMIcingaNagios Core
    Application Performance Management
    Comparison of Application Performance Management features of ConnectWise RMM and Icinga and Nagios Core
    Feature
    ConnectWise RMM
    8.5
    1 Ratings
    18% above category average
    Icinga
    -
    Ratings
    Nagios Core
    -
    Ratings
    Virtualization monitoring9.01 Ratings00 Ratings00 Ratings
    IT Asset Discovery8.01 Ratings00 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ConnectWise RMM and Icinga and Nagios Core
    Feature
    ConnectWise RMM
    8.7
    1 Ratings
    21% above category average
    Icinga
    -
    Ratings
    Nagios Core
    -
    Ratings
    Remote monitoring9.01 Ratings00 Ratings00 Ratings
    Network device monitoring9.01 Ratings00 Ratings00 Ratings
    Activity Monitoring8.01 Ratings00 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of ConnectWise RMM and Icinga and Nagios Core
    Feature
    ConnectWise RMM
    8.5
    1 Ratings
    23% above category average
    Icinga
    -
    Ratings
    Nagios Core
    -
    Ratings
    Patch Management8.01 Ratings00 Ratings00 Ratings
    Policy-based automation9.01 Ratings00 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of ConnectWise RMM and Icinga and Nagios Core
    Feature
    ConnectWise RMM
    9.6
    1 Ratings
    31% above category average
    Icinga
    -
    Ratings
    Nagios Core
    -
    Ratings
    Attended device access8.01 Ratings00 Ratings00 Ratings
    Unattended device access10.01 Ratings00 Ratings00 Ratings
    Virtual device access10.01 Ratings00 Ratings00 Ratings
    Multiple-display support10.01 Ratings00 Ratings00 Ratings
    Multiple concurrent sessions10.01 Ratings00 Ratings00 Ratings
    Best Alternatives
    ConnectWise RMMIcingaNagios Core
    Small Businesses
    Panda Systems Management
    Score7.2 out of 10
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    Nagios Core
    Score7.7 out of 10
    Icinga
    Score9 out of 10
    Enterprises
    No answers on this topic
    HPE OneView
    Score6 out of 10
    HPE OneView
    Score6 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ConnectWise RMMIcingaNagios Core
    Likelihood to Recommend
    9.0
    (8 ratings)
    8.0
    (7 ratings)
    8.5
    (44 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    9.9
    (3 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    4.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    -
    (0 ratings)
    7.7
    (9 ratings)
    User Testimonials
    ConnectWise RMMIcingaNagios Core
    Likelihood to Recommend
    ConnectWise
    CW RMM is well suited to managing Windows-based environments, automating routine tasks, and providing remote system access. It maintains SOC 2 compliance and offers options such as consent-to-control. It gives excellent visibility into backup status and system events. Built-in reports make it easy to evaluate environment changes. The Auvik network monitoring is vastly better than what we had with Lab Tech.
    Incentivized
    Read full review
    Icinga GmbH
    Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.
    Incentivized
    Read full review
    Nagios Enterprises
    Nagios monitoring is well suited for any mission critical application that requires per/second (or minute) monitoring. This would probably include even a shuttle launch. As Nagios was built around Linux, most (85%) plugins are Linux based, therefore its more suitable for a Linux environment.
    As Nagios (and dependent components) requires complex configurations & compilations, an experienced Linux engineer would be needed to install all relevant components.
    Any company that has hundreds (or thousands) of servers & services to monitor would require a stable monitoring solution like Nagios. I have seen Nagios used in extremely mediocre ways, but the core power lies when its fully configured with all remaining open-source components (i.e. MySQL, Grafana, NRDP etc). Nagios in the hands of an experienced Linux engineer can transform the organizations monitoring by taking preventative measures before a disaster strikes.
    Incentivized
    Read full review
    Pros
    ConnectWise
    • Automation of actions that we as IT consultant have to routinely implement.
    • Great ticketing system.
    • A very good proactive instead of reactive tool for my industry.
    • Notifying of strange behavior on the network or on a specific computer.
    Incentivized
    Read full review
    Icinga GmbH
    • Wealth of community-developed plugins.
    • Stable codebase.
    • Icinga 2 supports distributed monitoring.
    • Very performant, can support tens of thousands of checks per server.
    Incentivized
    Read full review
    Nagios Enterprises
    • Monitoring of services is one of the biggest benefits for our company. Being able to respond in a timely fashion keeps business smooth.
    • Hardware and device monitoring are easy to set up with proper parameters.
    • Notification to key staff to be able to respond quickly makes issues go away faster.
    Incentivized
    Read full review
    Cons
    ConnectWise
    • The agent service used for RMM access is known to fail, and needs to be restarted on occasion
    • Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
    • Needs more documentation
    Incentivized
    Read full review
    Icinga GmbH
    • High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
    • If the io2db process fails you UI stops updating, which can be very frustrating.
    • There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.
    Incentivized
    Read full review
    Nagios Enterprises
    • Nagios could use core improvements in HA, though, Nagios itself recommends monitoring itself with just another Nagios installation, which has worked fine for us. Given its stability, and this work-around, a minor need.
    • Nagios could also use improvements, feature wise, to the web gui. There is a lot in Nagios XI which I felt were almost excluded intentionally from the core project. Given the core functionality, a minor need. We have moved admin facing alerts to appear as though they originate from a different service to make interacting with alerts more practical.
    Incentivized
    Read full review
    Likelihood to Renew
    ConnectWise
    No answers on this topic
    Icinga GmbH
    Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
    Incentivized
    Read full review
    Nagios Enterprises
    We're currently looking to combine a bunch of our network montioring solutions into a single platform. Running multiple unique solutions for monitoring, data collection, compliance reporting etc has become a lot to manage.
    Incentivized
    Read full review
    Usability
    ConnectWise
    If I were new to remote management and had no experience with previous platforms, I might have rated this higher. Coming from Labtech's data views and customizable screens, I found some things easier to find.
    Incentivized
    Read full review
    Icinga GmbH
    No answers on this topic
    Nagios Enterprises
    The Nagios UI is in need of a complete overhaul. Nice graphics and trendy fonts are easy on the eyes, but the menu system is dated, the lack of built in graphing support is confusing, and the learning curve for a new user is too steep.
    Incentivized
    Read full review
    Support Rating
    ConnectWise
    No answers on this topic
    Icinga GmbH
    No answers on this topic
    Nagios Enterprises
    I haven't had to use support very often, but when I have, it has been effective in helping to accomplish our goals. Since Nagios has been very popular for a long time, there is also a very large user base from which to learn from and help you get your questions answered.
    Incentivized
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    Alternatives Considered
    ConnectWise
    Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible.
    Incentivized
    Read full review
    Icinga GmbH
    Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring
    Incentivized
    Read full review
    Nagios Enterprises
    Because we get all we required in Nagios [Core] and for npm, we have to do lots of configuration as it is not as easy as Comair to Nagios [Core]. On npm UI, there is lots of data, so we are not able to track exact data for analysis, which is why we use Nagios [Core].
    Read full review
    Return on Investment
    ConnectWise
    • The product upgrades stay up to date with our business needs.
    • The product is an important part of our overall budget.
    • The product helps with the planning and success of our Department.
    Incentivized
    Read full review
    Icinga GmbH
    • With one check you know which applications are faulty e.g. after an upgrade. Which is big time saver
    • You easily detect outages ion the applications so that your customer ideally does not even realize there was an outage.
    • Detect if the environment does deliver the same result as in the same time as before to detect shortages.
    • Additional information when debugging. Saved us several hours where we could simply point to a database which was slow.
    Incentivized
    Read full review
    Nagios Enterprises
    • With it being a free tool, there is no cost associated with it, so it's very valuable to an organization to get something that is so great and widely used for free.
    • You can set up as many alerts as you want without incurring any fees.
    Incentivized
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    ScreenShots