Likelihood to Recommend ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their
ScreenConnect software as wells.
Read full review Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.
Read full review Pros Provides lightweight, easy to install software agent to deploy to client devices Robust reporting, including hardware & installed software reports Provides generally stable service for remote access to client devices Read full review Wealth of community-developed plugins. Stable codebase. Icinga 2 supports distributed monitoring. Very performant, can support tens of thousands of checks per server. Read full review Cons We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs Setting up MAC users is not easy resolving existing tickets in the portal - understanding the ConnectWise notes Account Management - Since ConnectWise took over, we have no idea who our account management team is. Patch Management needs more improvement Read full review High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out. If the io2db process fails you UI stops updating, which can be very frustrating. There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based. Read full review Likelihood to Renew Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
Read full review Alternatives Considered Automate (
LabTech ) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Read full review Icinga is better than
Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring
Read full review Return on Investment The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Read full review With one check you know which applications are faulty e.g. after an upgrade. Which is big time saver You easily detect outages ion the applications so that your customer ideally does not even realize there was an outage. Detect if the environment does deliver the same result as in the same time as before to detect shortages. Additional information when debugging. Saved us several hours where we could simply point to a database which was slow. Read full review ScreenShots