ConnectWise RMM vs. Nagios XI

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

If anyone looking for the monitoring system for the infrastructure this is the go-to tool which monitors all infrastructure related components from server health to Networking and update us with mails and can be easily integrated with multiple other tools as needed for example PagerDuty , Also this suits good both on premises and cloud environments as well. If we are managing complex environment this tool for monitoring is best one.

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• Network monitoring.
• Database monitoring.
• Windows Server monitoring.
• Cluster Service monitoring.

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• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

• Robust, but visually old interface. Requires a lot of work to become presentable.
• Small selection of dashlets to construct new views.
• No MS Azure monitoring ability, nothing for “as service,” very limited Amazon cloud monitoring abilities.
• Questionable price politics (could make it a lot less for developing markets to actually increase use of the product and R&D budgets).
• No report designers nor the ability to create new reports. No changes in this area for years.
• Overall lack of new developments, making this product more and more outdated.

Incentivized

This tool has been has been of great use and learning , offering exceptional ease of use, scalability, and detailed reporting. It has a lot of customization options and proactive monitoring which have significantly improved our infrastructure management.It's UI & functions are good. Also has built in templates for various end points.It also provides graphical reports. With a Dashboard you can monitor easily

Incentivized

We
are using Nagios XI in our organization primarily for monitoring all our
application servers and databases, this is helping us in addressing all the
infrastructure issues in advance by alerting us when it any server hits the
threshold as per the initial parameter setup also it has free tier which helps for small scale applications monitoring to save some expenses.

Incentivized

Never seen any such outages with Nagios XI till day it was available all the time working as expected

Incentivized

Performance wise it does its best job we monitor more than 500 Servers and we use this tool for Analysis also so never felt any lag

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Nagios XI support has plans to offer the following features:

• Access to knowledgeable IT professionals – including support staff and developers.
• Access to customer-only tutorials, documentation, and content in the Nagios Library.
• Access to customer-only boards on our support forum for expedited assistance.
• Access to customer-only email support for fast, confidential assistance.
• Discounts on future license purchases.

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I have been participated in the few implementations, and I would say its bit complex when its come to initial setup once its set post that its easy to manage

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

Cost efficiency is the main reason which we opted [for] Nagios as we were previously using IDERA tool with comprehensive database monitoring solutions, but the slow performance we are getting while monitoring the instance of the database.

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We have installed Nagios XI for our monitoring system and with this we are managing around 600 servers in total and not seen any major issues with its scalability we can scale it as much as we require and also installed on various applications servers and working as expected

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• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

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• Very good ROI.
• Good results as capacity mgmt tool.
• Good results as application monitoring tool.

Incentivized