TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contactability

    Score7 out of 10
    N/AContactability is a multi-channel marketing platform which automates the lead conversion process.

    $149

    per month

    OpenText Core Endpoint Backup

    Score8.3 out of 10
    N/AOpenText Core Endpoint Backup, formerly Carbonite Endpoint, provides an enterprise-grade backup solution for all endpoints, including mobile devices or devices spread across a distributed enterprise network.

    $24

    per month

    Pricing
    ContactabilityOpenText Core Endpoint Backup
    Editions & Modules
    No answers on this topic
    Basic Computer Backup
    $24
    per month
    Advanced Endpoint Protection
    $34
    per month
    Basic Server Backup
    $50
    per month
    Basic Backup
    $55
    per month
    Advanced Server Protection
    $147
    per month
    Advanced Protection
    $199
    per month
    Offerings
    Pricing Offerings
    ContactabilityOpenText Core Endpoint Backup
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ContactabilityOpenText Core Endpoint Backup
    Considered Both Products
    Contactability
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    7 Answers
    Features
    ContactabilityOpenText Core Endpoint Backup
    Sales Force Automation
    Comparison of Sales Force Automation features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.3
    1 Ratings
    22% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Customer data management / contact management6.01 Ratings00 Ratings
    Workflow management7.01 Ratings00 Ratings
    Territory management7.01 Ratings00 Ratings
    Opportunity management7.01 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)6.01 Ratings00 Ratings
    Contract management5.01 Ratings00 Ratings
    Quote & order management6.01 Ratings00 Ratings
    Interaction tracking7.01 Ratings00 Ratings
    Channel / partner relationship management6.01 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    4.3
    1 Ratings
    57% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Case management4.01 Ratings00 Ratings
    Call center management5.01 Ratings00 Ratings
    Help desk management4.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.0
    1 Ratings
    25% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Lead management6.01 Ratings00 Ratings
    Email marketing6.01 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.7
    1 Ratings
    14% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Task management6.01 Ratings00 Ratings
    Billing and invoicing management7.01 Ratings00 Ratings
    Reporting7.01 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.3
    1 Ratings
    19% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Forecasting6.01 Ratings00 Ratings
    Pipeline visualization7.01 Ratings00 Ratings
    Customizable reports6.01 Ratings00 Ratings
    Customization
    Comparison of Customization features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    7.0
    1 Ratings
    9% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Custom fields7.01 Ratings00 Ratings
    Custom objects8.01 Ratings00 Ratings
    Scripting environment6.01 Ratings00 Ratings
    Security
    Comparison of Security features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.5
    1 Ratings
    25% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Single sign-on capability7.01 Ratings00 Ratings
    Role-based user permissions6.01 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Social data6.01 Ratings00 Ratings
    Social engagement8.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    7.0
    1 Ratings
    7% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Marketing automation6.01 Ratings00 Ratings
    Compensation management8.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    6.0
    1 Ratings
    24% below category average
    OpenText Core Endpoint Backup
    -
    Ratings
    Mobile access6.01 Ratings00 Ratings
    Data Center Backup
    Comparison of Data Center Backup features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    -
    Ratings
    OpenText Core Endpoint Backup
    5.6
    1 Ratings
    42% below category average
    Instant recovery00 Ratings8.01 Ratings
    Recovery verification00 Ratings4.01 Ratings
    Multiple backup destinations00 Ratings9.01 Ratings
    Incremental backup identification00 Ratings5.01 Ratings
    Backup to the cloud00 Ratings10.01 Ratings
    Deduplication and file compression00 Ratings4.01 Ratings
    Flexible deployment00 Ratings4.01 Ratings
    Management dashboard00 Ratings6.01 Ratings
    Platform support00 Ratings4.01 Ratings
    Retention options00 Ratings4.01 Ratings
    Encryption00 Ratings4.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Contactability and OpenText Core Endpoint Backup
    Feature
    Contactability
    -
    Ratings
    OpenText Core Endpoint Backup
    6.5
    1 Ratings
    27% below category average
    Continuous data protection00 Ratings10.01 Ratings
    Replication00 Ratings9.01 Ratings
    Operational reporting and analytics00 Ratings4.01 Ratings
    Malware protection00 Ratings4.01 Ratings
    Multi-location capabilities00 Ratings8.01 Ratings
    Ransomware Recovery00 Ratings4.01 Ratings
    Best Alternatives
    ContactabilityOpenText Core Endpoint Backup
    Small Businesses
    Salesflare
    Score10 out of 10
    Acronis Cyber Protect
    Score8.7 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ContactabilityOpenText Core Endpoint Backup
    Likelihood to Recommend
    7.0
    (1 ratings)
    7.0
    (23 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.7
    (6 ratings)
    User Testimonials
    ContactabilityOpenText Core Endpoint Backup
    Likelihood to Recommend
    Contactability
    Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
    Incentivized
    Read full review
    OpenText
    Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
    Incentivized
    Read full review
    Pros
    Contactability
    • The software reporting system is really clean and works well and they are good at sending you leads.
    • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
    • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
    Incentivized
    Read full review
    OpenText
    • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
    • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
    • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
    • Their phone support is excellent.
    • It's also really easy to maintain your backed up data to reduce redundancy.
    Incentivized
    Read full review
    Cons
    Contactability
    • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
    • The software training videos were confusing to non technical users.
    • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
    Incentivized
    Read full review
    OpenText
    • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
    • I have not had to do a restore at this time so I cannot comment on the restore process.
    • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
    Incentivized
    Read full review
    Likelihood to Renew
    Contactability
    No answers on this topic
    OpenText
    I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
    Incentivized
    Read full review
    Support Rating
    Contactability
    No answers on this topic
    OpenText
    Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
    Incentivized
    Read full review
    Alternatives Considered
    Contactability
    Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
    Incentivized
    Read full review
    OpenText
    We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
    Incentivized
    Read full review
    Return on Investment
    Contactability
    • We got our people to become more open minded in trying new software and exploring options for automation.
    • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
    • Once used correctly, we did have a large increase in the number of new clients that our office handled.
    Incentivized
    Read full review
    OpenText
    • Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
    • While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
    • The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.
    Incentivized
    Read full review
    ScreenShots