What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
166 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 166 reviews and ratings
Attribute Ratings
- ContactMonkey is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
10.0
ContactMonkey
100%
2 Ratings

8.5
Yesware
85%
57 Ratings
Likelihood to Renew
10.0
ContactMonkey
100%
1 Rating

9.0
Yesware
90%
6 Ratings
Usability
9.0
ContactMonkey
90%
1 Rating

7.0
Yesware
70%
1 Rating
Support Rating
9.0
ContactMonkey
90%
2 Ratings

8.2
Yesware
82%
23 Ratings
Implementation Rating
10.0
ContactMonkey
100%
2 Ratings

Yesware
N/A
0 Ratings
Likelihood to Recommend
ContactMonkey
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Yesware
It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team.-We needed a solution to be easy to use point and click and did not require any setup.-We needed to have a better solution to YAMM.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesPros
ContactMonkey
- Uploads information from business cards to your current contact database through your camera phone
- Great resource for looking up people before meetings and doing other types of background research
- Use information found on the internet to fill in information about your contact

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesYesware
- Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
- Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
- Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
Marketing Associate
Plate IQComputer Software, 11-50 employees
Cons
ContactMonkey
- Salesforce integration seems unnecessary
- Has refresh issues occasionally
- Can cause slowing issues for Outlook
- Doesn't have integration with Outlook.com/Exchange
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Yesware
- The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
- Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
Community Manager
ShowcaseComputer Software, 1-10 employees
Pricing Details
ContactMonkey
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ContactMonkey Editions & Modules
—
Additional Pricing Details
—Yesware
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$19 per month
Yesware Editions & Modules
Edition
Pro | $191 |
---|---|
Premium | $451 |
Enterprise | $851 |
- per month
Additional Pricing Details
Annual plans save up to 23%.Likelihood to Renew
ContactMonkey
ContactMonkey 10.0
Based on 1 answer
Easy to use

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesYesware
Yesware 9.0
Based on 6 answers
I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
Development Coordinator / Implementation Specialist
the school collectiveComputer Software, 1-10 employees
Usability
ContactMonkey
ContactMonkey 9.0
Based on 1 answer
Easy for all users.

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesYesware
Yesware 7.0
Based on 1 answer
Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.

Verified User
Executive in Sales
Higher Education Company, 11-50 employeesSupport Rating
ContactMonkey
ContactMonkey 9.0
Based on 2 answers
Easy to contact, quick follow-up/

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesYesware
Yesware 8.2
Based on 23 answers
Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.

Verified User
Analyst in Quality Assurance
Computer Software Company, 501-1000 employeesImplementation Rating
ContactMonkey
ContactMonkey 10.0
Based on 2 answers
It is really easy to integrate with GMail, so just start from there

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesYesware
No score
No answers yet
No answers on this topic
Alternatives Considered
ContactMonkey
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Yesware
All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.

Verified User
Manager in Sales
Financial Services Company, 501-1000 employeesReturn on Investment
ContactMonkey
- I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
- Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
- My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Yesware
- I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
Account Executive
Dataminr, Inc.Internet, 201-500 employees