What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 5 reviews and ratings
Mailchimp
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Top Rated
2296 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 2296 reviews and ratings
Feature Set Ratings
Email & Online Marketing
ContactPigeon
Feature Set Not Supported
N/A

8.1
Mailchimp
81%
Mailchimp ranks higher in 9/9 features
Mailchimp ranks higher in 9/9 features
WYSIWYG email editor
N/A
0 Ratings

8.2
82%
380 Ratings
Dynamic content
N/A
0 Ratings

7.8
78%
366 Ratings
Ability to test dynamic content
N/A
0 Ratings

8.0
80%
354 Ratings
Landing pages
N/A
0 Ratings

7.7
77%
283 Ratings
A/B testing
N/A
0 Ratings

8.2
82%
314 Ratings
Mobile optimization
N/A
0 Ratings

8.2
82%
378 Ratings
Email deliverability reporting
N/A
0 Ratings

8.6
86%
617 Ratings
List management
N/A
0 Ratings

8.1
81%
399 Ratings
Triggered drip sequences
N/A
0 Ratings

7.8
78%
281 Ratings
Lead Management
ContactPigeon
Feature Set Not Supported
N/A

9.1
Mailchimp
91%
Mailchimp ranks higher in 4/4 features
Mailchimp ranks higher in 4/4 features
Lead nurturing
N/A
0 Ratings

6.3
63%
2 Ratings
Lead scoring and grading
N/A
0 Ratings

10.0
100%
1 Rating
Data quality management
N/A
0 Ratings

10.0
100%
1 Rating
Automated sales alerts and tasks
N/A
0 Ratings

10.0
100%
1 Rating
Campaign Management
ContactPigeon
Feature Set Not Supported
N/A

10.0
Mailchimp
100%
Mailchimp ranks higher in 2/2 features
Mailchimp ranks higher in 2/2 features
Calendaring
N/A
0 Ratings

10.0
100%
1 Rating
Event/webinar marketing
N/A
0 Ratings

10.0
100%
1 Rating
Social Media Marketing
ContactPigeon
Feature Set Not Supported
N/A

10.0
Mailchimp
100%
Mailchimp ranks higher in 2/2 features
Mailchimp ranks higher in 2/2 features
Social sharing and campaigns
N/A
0 Ratings

10.0
100%
2 Ratings
Social profile integration
N/A
0 Ratings

10.0
100%
1 Rating
Reporting & Analytics
ContactPigeon
Feature Set Not Supported
N/A

7.7
Mailchimp
77%
Mailchimp ranks higher in 3/3 features
Mailchimp ranks higher in 3/3 features
Dashboards
N/A
0 Ratings

7.6
76%
62 Ratings
Standard reports
N/A
0 Ratings

8.2
82%
394 Ratings
Custom reports
N/A
0 Ratings

7.2
72%
40 Ratings
Platform & Infrastructure
ContactPigeon
Feature Set Not Supported
N/A

8.1
Mailchimp
81%
Mailchimp ranks higher in 6/6 features
Mailchimp ranks higher in 6/6 features
API
N/A
0 Ratings

8.8
88%
2 Ratings
Role-based workflow & approvals
N/A
0 Ratings

10.0
100%
1 Rating
Customizability
N/A
0 Ratings

5.6
56%
2 Ratings
Integration with Salesforce.com
N/A
0 Ratings

8.1
81%
2 Ratings
Integration with Microsoft Dynamics CRM
N/A
0 Ratings

8.1
81%
2 Ratings
Integration with SugarCRM
N/A
0 Ratings

8.1
81%
2 Ratings
Attribute Ratings
- ContactPigeon is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
- Mailchimp is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.1
ContactPigeon
91%
3 Ratings

8.3
Mailchimp
83%
431 Ratings
Likelihood to Renew
9.1
ContactPigeon
91%
1 Rating

8.6
Mailchimp
86%
49 Ratings
Usability
ContactPigeon
N/A
0 Ratings

8.5
Mailchimp
85%
320 Ratings
Availability
ContactPigeon
N/A
0 Ratings

10.0
Mailchimp
100%
8 Ratings
Performance
ContactPigeon
N/A
0 Ratings

10.0
Mailchimp
100%
10 Ratings
Support Rating
9.1
ContactPigeon
91%
1 Rating

10.0
Mailchimp
100%
16 Ratings
Implementation Rating
ContactPigeon
N/A
0 Ratings

8.8
Mailchimp
88%
40 Ratings
Product Scalability
ContactPigeon
N/A
0 Ratings

9.3
Mailchimp
93%
4 Ratings
Likelihood to Recommend
ContactPigeon
It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Mailchimp
Creating email templates to reuse can be a daunting task, especially if you are not a developer or have strong front end experience. Mailchimp allowed us to get our templates up and running pretty quickly and we were able to preview how they rendered easily as well. Additionally, we have a small audience list but it changes pretty quickly, so we want to make sure we are sending to actual subscribed recipients to maintain a positive reputation score. Mailchimp allows us to stay on top of our recipient list quite easily. Highly recommend this tool, especially if you don't have a large team and you are just getting started with Email Marketing.
System Designer
BNTSFood & Beverages, 501-1000 employees
Pros
ContactPigeon
- Customized newsletters with segmentations to target specific customers according to their visits in our website.
- Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
- Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesMailchimp
- Mailchimp's interface is comfortable, we made it part of our daily work and handle every little aspect and tool which is quite useful.
- Sending mass emails and reviewing the clients who have seen them, allows us to manage favorable content of our product and reach our potential clients, categorize the content, and speed up the work a lot.
- One of the most important functions for our work team is the analysis and gathering of information to form reports with every detail that we study from our clients and evaluate the best options in our promotional campaigns.
Marketing Assistant
Safe Travel CartagenaLeisure, Travel & Tourism, 51-200 employees
Cons
ContactPigeon
- The UI is too complex sometimes (hopefully their support is always there for us!)
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Mailchimp
- It would be great if the email template edit screen didn't save automatically.
- It is possible to enhance various marketing forms such as a/b testing, social media emails, and so on.
- The OTP might take a long time to arrive when asked for during the login process.

Verified User
Administrator in Information Technology
Information Technology & Services Company, 10,001+ employeesPricing Details
ContactPigeon
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$198 per month/billed annually
ContactPigeon Editions & Modules
Edition
Standard | $198.001 |
---|---|
Pro | $385.001 |
Enterprise | $980.001 |
- per month/billed annually
Additional Pricing Details
—Mailchimp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Mailchimp Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Mailchimp
Mailchimp 8.6
Based on 49 answers
We've had Mailchimp for about ten years, I want to say. I started with the company about four years ago, and I don't see us ever diverting to another source. It's easy for us to use, and we have all our clients already built into the database. I imagine we'll use them for as long as we have the company.
Digital Marketing Strategist
CaseMetrixLegal Services, 1-10 employees
Usability
ContactPigeon
No score
No answers yet
No answers on this topic
Mailchimp
Mailchimp 8.5
Based on 320 answers
Mailchimp has made it easier to create and experiment with different landing pages and emails. I’ve also used Mailchimp to create new landing pages for products and services and AB testing has been so easy to find results. Lastly, its usability for testing emails is great and allows me to see dynamic elements.

Verified User
Consultant in Marketing
Marketing & Advertising Company, 11-50 employeesReliability and Availability
ContactPigeon
No score
No answers yet
No answers on this topic
Mailchimp
Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Performance
ContactPigeon
No score
No answers yet
No answers on this topic
Mailchimp
Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Support Rating
ContactPigeon
ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.
Digital Content Manager
TraumacareHealth, Wellness and Fitness, 11-50 employees
Mailchimp
Mailchimp 10.0
Based on 16 answers
Website tools were easy to use and understand so a novice can easily meet or exceed their client's expectations! Loved that we were able to totally customize so that the e-mail we created conveyed our client's overall messaging consistent with their branding! Client love that we can provide turnkey services to support their sales and marketing teams!
Owner
Patterson-Robbins and Company LLCMarket Research, 1-10 employees
Implementation Rating
ContactPigeon
No score
No answers yet
No answers on this topic
Mailchimp
Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Digital Marketing Specialist
Thoughtprocess InteractiveInternet, 11-50 employees
Alternatives Considered
ContactPigeon
[I] haven't used other [products].

Verified User
Project Manager in Marketing
Pharmaceuticals Company, 11-50 employeesMailchimp
Mailchimp provides a variety of email templates but the problem in most cases is it doesn't fit our requirements. You need HTML and CSS knowledge to update the template. It supports only the English language, it should provide the template in other languages like Spanish or French, etc. Its interface is not very aesthetic that needs to improve. Campaign creation takes time because of the clumsy interface provided by Mailchimp.
Senior Software Engineer
SS&C TechnologiesComputer Software, 10,001+ employees
Scalability
ContactPigeon
No score
No answers yet
No answers on this topic
Mailchimp
Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Return on Investment
ContactPigeon
- 25% growth in Email orders (YoY).
- Higher open rates up to +46%.
eCommerce Manager
tetragonobookstores.grRetail, 11-50 employees
Mailchimp
- The free version of Mailchimp has a great ROI. There isn't any up-front cost and you can do so much with this version.
- The analytics and statistics for the reporting are a great way to see if what you're doing is working for your business.
Marketing Manager
Visit Lebanon ValleyNon-profit Organization Management, 1-10 employees