Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.
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RingCentral Contact Center
Score 8.6 out of 10
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RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
Call quality is strong for both video and audio calls. I do not have issues with that. I like the user interface and find navigation very easy. RingCentral provides an AI integration for meeting summaries, transcriptions, and meeting notes, which we use heavily. The texting feature is also a great bonus.
Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
Ease of use: It works well whether in the office or WFH (which many employees do regularly.
If we haven't used the contact center for support is because the service is so good that make us not need to use it very often. However, I guess our IT team has found some useful features on it for system implementation, automation, and updates that have helped them to keep providing us with the right support as needed.
It's a really intuitive platform. All the buttons and sections are almost exactly where you would expect them to be. Navigating the platform is fairly easy, even for folks who have not used it before. I can usually just tell my colleagues to "go to the settings tab and you'll see the audio settings" and they are able to take it from there.
It was really straightforward to get our phone number ported over and start using the platform. The agent walked us through the steps and we were able to configure everything ourselves. Much easier to setup than some of the other platforms
All of them are good choices, but if you're looking for something where all of these are included, it must needs be RingCentral Contact Center, All in one communication tool, don't worry about communication outages, RingCentral Contact Center updates in out of office schedules, if you're looking for "The Experience" RingCentral is the best choice.
It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
