Contivio.com vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contivio.com
Score 8.7 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
Contivio.comRingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Contivio.comRingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contivio.comRingCentral Contact Center
Top Pros
Top Cons
Features
Contivio.comRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Contivio.com
8.0
2 Ratings
4% below category average
RingCentral Contact Center
7.7
19 Ratings
8% below category average
Validate callers8.01 Ratings7.210 Ratings
Call forwarding8.02 Ratings8.817 Ratings
Click-to-call (CTC)8.02 Ratings8.39 Ratings
Warm transfer9.01 Ratings8.010 Ratings
Call tracking7.02 Ratings8.810 Ratings
Multichannel integration8.01 Ratings6.610 Ratings
CRM software integration8.01 Ratings6.310 Ratings
Agent dashboard00 Ratings7.615 Ratings
Outbound response00 Ratings8.316 Ratings
Predictive dialing00 Ratings7.05 Ratings
Interactive voice response00 Ratings8.59 Ratings
REST APIs00 Ratings8.07 Ratings
Call scripts00 Ratings6.710 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Contivio.com
7.0
1 Ratings
16% below category average
RingCentral Contact Center
6.7
18 Ratings
20% below category average
Recording7.01 Ratings8.316 Ratings
Quality management7.01 Ratings7.114 Ratings
Call analytics7.01 Ratings7.115 Ratings
Customer interaction analytics7.01 Ratings4.16 Ratings
Inbound call routing00 Ratings8.316 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Historical reporting00 Ratings5.915 Ratings
Live reporting00 Ratings7.113 Ratings
Customer surveys00 Ratings5.17 Ratings
Best Alternatives
Contivio.comRingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contivio.comRingCentral Contact Center
Likelihood to Recommend
8.0
(2 ratings)
8.3
(19 ratings)
Likelihood to Renew
7.0
(1 ratings)
6.9
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
-
(0 ratings)
6.2
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Contivio.comRingCentral Contact Center
Likelihood to Recommend
Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
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Pros
Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
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Cons
Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Usability
Contivio.com
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
Contivio.com
No answers on this topic
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
Contivio.com
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
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RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
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Return on Investment
Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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ScreenShots