What users are saying about
152 Ratings
Top Rated
18 Ratings
152 Ratings
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Score 8.9 out of 100
Top Rated
18 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Qualified is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

Conversica

90%
95 Ratings
9.3

Qualified

93%
11 Ratings

Likelihood to Renew

8.5

Conversica

85%
6 Ratings

Qualified

N/A
0 Ratings

Usability

9.0

Conversica

90%
1 Rating

Qualified

N/A
0 Ratings

Support Rating

8.9

Conversica

89%
137 Ratings

Qualified

N/A
0 Ratings

Implementation Rating

8.1

Conversica

81%
127 Ratings

Qualified

N/A
0 Ratings

Likelihood to Recommend

Conversica

Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
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Qualified.com

Our organization chose Qualified over other companies because of how well it helps us connect with prospective customers. It is user-friendly and really helps you not miss out on opportunities with target accounts. Qualified makes it feel like you're working as a team to create opportunities with target accounts. Qualified also provides great customer service. Their team does whatever is needed to make sure we get the assistance we need
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Pros

Conversica

  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
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Qualified.com

  • Good insight into what product the prospect is interested in
  • Engage the prospect when they are at the researching phase and form a human connection
  • Know when prospects that you are actively targeting are on the website and use that in messaging
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Cons

Conversica

  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
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Qualified.com

  • The UI can be improved with new features.
  • Proper document should be provided and support services.
  • Pricing must be moderate, it's way too high for small scale business.
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Pricing Details

Conversica

Starting Price

$1,499 per installation

Editions & Modules

Conversica editions and modules pricing
EditionModules
Starter Edition14991

Footnotes

  1. per installation

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

Qualified

Starting Price

$2,500 per month

Editions & Modules

Qualified editions and modules pricing
EditionModules
Growth$25001
Premier$40002
EnterpriseContact Sales3

Footnotes

  1. per month (billed annually)
  2. per month (billed annually)
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Conversica

Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
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Qualified.com

No answers on this topic

Usability

Conversica

Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
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Qualified.com

No answers on this topic

Support Rating

Conversica

Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
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Qualified.com

No answers on this topic

Implementation Rating

Conversica

The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
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Qualified.com

No answers on this topic

Alternatives Considered

Conversica

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
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Qualified.com

Qualified provides exceptional customer service. He is constantly eager and able to answer all the issues raised, he also offers excellent subscription prices, he is useful for organizing meetings in the sales area, discussions with VIP clients directly from our website.
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Return on Investment

Conversica

  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
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Qualified.com

  • Qualified to increase our sales volumes.
  • Qualified really increases the turnaround time for opportunities on our platform.
  • Qualified helps to prioritize, categorize and communicate with our potential customers at various stages of the buying process.
  • With Qualified our sales team can see who is visiting our website, accessing certain pages and most importantly, connecting with them in vital moments thanks to the tool's conversational sales and marketing platform.
  • We can track your interests, lead you to the right person, set up meetings, and move further up the sales cycle using this channel.
  • Leads are now automatically integrated into our CRM, eliminating administrative effort and bringing our sales teams closer to our customers than ever before.
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