Likelihood to Recommend If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
Read full review DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.
Read full review Pros Allows clients to track & even listen to all the calls that come in through call-tracking. Once you understand how it works, the interface is very easy to navigate to pull up client reports. It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns. Read full review It is reliable and never goes down. The reporting is simple to use and provides the right data. The customer service is great, they always answer the phone. Gregg Towsley Marketing Consultant - SEO Consultant & Internet Marketing Professional
Read full review Cons Read full review Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel. Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting. Read full review Likelihood to Renew The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Read full review Support Rating They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
Read full review Alternatives Considered Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
Read full review DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.
Read full review Return on Investment It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients. Read full review Overall they offer a good service at a fair price Their reverse look-up fees are to high limiting the amount of call data collected Read full review ScreenShots