Copado vs. ignio AIOps

When we have a large organization and number of changes and deployments are more than we should go for Copado. As we know it is a paid managed package and the cost is high so for dealing with fewer deployments it is not preferable to buy. Copado is well suited for users who don't have much technical understanding. So those users can see the User interface select the changes that need to be deployed by selecting the metadata. From Git operation to deployment all is handled by Copado itself. Copado has reduced the efforts for creating the package.xml and direct deployments can be done within a few clicks. Another Major aspect is that it can be directly synced with Jira or Azzure board from where the user stories will be synced and actions can be performed accordingly. For small organization, Copado can be expensive and to set up and maintain we need a technical person to do so.

Incentivized

It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.

• Capturing latest changes accurately in the commit window
• Auto resolving conflicts
• gate checks for apex code coverage.
• Giving insights into the validation errors
• very easy to migrate data & metadata between orgs, just with few clicks

Incentivized

• ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
• Centralize the dashboard to view and executed the health of systems in our environment.
• It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
• ignio event management helps the organization to manage the alerts well and make an informed decision.

• In deployment, the Query can be lost when editing, which can cause a lot of problems.
• The Query option is cumbersome, but it works!
• The deployment instructions fields could be made into rich text fields which would be awesome.

Incentivized

• There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
• The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
• These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.

It is a very good product and it helps our organization.

very good user interface. It has reduced tons of manual efforts for the developers. Very easy to validate the release work. Easy to club multiple stories into one deployment. We can integrate Copado with our JIRA and all the PR’s are visible under the user story on JIRA board. But this can be overwhelming for beginners

Incentivized

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Incentivized

It was up than Dynatrace

Incentivized

We had performance issues in older version butterfly. But the new version cheetah is simply amazing

We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail

Implementation team has provided necessary training & enablement.

Online training materials are shared by the implementation team and it was good.

I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.

There are tools such as ANT migration tool or using sfdx but Copado makes the deployments super simple. If a user is not that technically strong still he can use Copado and deploy the changes in a few clicks. Copado provides a complete package of maintaining the development and repositories in a common platform. There are pipelines that you can set that changes will move from which org to the final org in a very organized manner. We can perform static code analysis at the time of deployment of the changes and we have to clear those if we need to deploy the changes. Creating pull requests is super easy and can be managed by Copado itself. Overall a superb managed package for deployment in Salesforce.

Incentivized

Self HEAL OOB Capabilites

Quite Scalable!

• It has reduced the efforts to create package.xml manually and deploy the changes
• Another positive impact is that we can track the commits to which org they have reached in an organized way and we don't need to maintain them separately
• For setting Copado it take a lot of time and training is required for the complete setup which is time-consuming

Incentivized

• ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
• ignio has increased our alert coverage by over 60%.