What users are saying about

Copper vs Oncontact

Copper
57 Ratings
Oncontact
3 Ratings

Copper

57 Ratings
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Score 6.1 out of 100

Based on 57 reviews and ratings

Oncontact

3 Ratings
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Score 4.9 out of 100

Based on 3 reviews and ratings

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Customization
  • Oncontact ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
5.0

Oncontact

50%
Copper ranks higher in 5/9 features
Copper ranks higher in 5/9 features

Customer data management / contact management

6.0
60%
18 Ratings
4.9
49%
2 Ratings

Workflow management

3.3
33%
17 Ratings
4.4
44%
2 Ratings

Territory management

5.0
50%
4 Ratings
4.9
49%
2 Ratings

Opportunity management

5.6
56%
17 Ratings
5.3
53%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
9.0
90%
1 Rating

Contract management

5.9
59%
9 Ratings
3.9
39%
2 Ratings

Quote & order management

2.0
20%
7 Ratings
3.9
39%
2 Ratings

Interaction tracking

4.4
44%
17 Ratings
4.4
44%
2 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
4.9
49%
2 Ratings

Customer Service & Support

3.5

Copper

35%
3.6

Oncontact

36%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
5.3
53%
2 Ratings

Call center management

3.3
33%
5 Ratings
4.4
44%
2 Ratings

Help desk management

4.4
44%
7 Ratings
1.0
10%
1 Rating

Marketing Automation

2.9

Copper

29%
8.5

Oncontact

85%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
8.0
80%
1 Rating

Email marketing

1.4
14%
9 Ratings
9.0
90%
1 Rating

CRM Project Management

3.8

Copper

38%
9.0

Oncontact

90%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features

Task management

4.7
47%
18 Ratings
9.0
90%
1 Rating

Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings

Reporting

5.0
50%
16 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

6.3

Copper

63%
8.7

Oncontact

87%
Oncontact ranks higher in 3/3 features
Oncontact ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
9.0
90%
1 Rating

Pipeline visualization

6.9
69%
17 Ratings
8.0
80%
1 Rating

Customizable reports

6.4
64%
15 Ratings
9.0
90%
1 Rating

Customization

5.1

Copper

51%
4.9

Oncontact

49%
Copper ranks higher in 3/4 features
Copper ranks higher in 3/4 features

Custom fields

8.0
80%
18 Ratings
4.4
44%
2 Ratings

Custom objects

4.9
49%
12 Ratings
4.4
44%
2 Ratings

Scripting environment

4.1
41%
3 Ratings
3.9
39%
2 Ratings

API for custom integration

3.5
35%
8 Ratings
7.0
70%
1 Rating

Security

8.4

Copper

84%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features

Single sign-on capability

8.9
89%
12 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
10.0
100%
1 Rating

Social CRM

2.1

Copper

21%
7.0

Oncontact

70%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
7.0
70%
1 Rating

Social engagement

2.0
20%
7 Ratings
7.0
70%
1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%
7.0

Oncontact

70%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features

Marketing automation

3.0
30%
12 Ratings
7.0
70%
1 Rating

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
8.0

Oncontact

80%
Oncontact ranks higher in 1/1 features
Oncontact ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Oncontact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
4.9

Oncontact

49%
2 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Usability

4.7

Copper

47%
10 Ratings

Oncontact

N/A
0 Ratings

Support Rating

2.8

Copper

28%
12 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.

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Mark Caliendo | TrustRadius Reviewer
Mark Caliendo
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Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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Michael Palecek | TrustRadius Reviewer
Michael Palecek
View all 2 answers on this topic

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

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Anonymous | TrustRadius Reviewer
Verified User
View all 19 answers on this topic

Oncontact

  • Company Name
  • Contacts

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Deb Crosby | TrustRadius Reviewer
Deb Crosby
View all 2 answers on this topic

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.

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Erik Viager | TrustRadius Reviewer
Erik Viager
View all 19 answers on this topic

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading

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Michael Palecek | TrustRadius Reviewer
Michael Palecek
View all 2 answers on this topic

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details
—

Oncontact

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
—

Starting Price

—

Oncontact Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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Michael Palecek | TrustRadius Reviewer
Michael Palecek
View all 1 answers on this topic

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer | TrustRadius Reviewer
Jason Tenzer
View all 10 answers on this topic

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese | TrustRadius Reviewer
Ben J. Varghese
View all 12 answers on this topic

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

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Scott Entwistle | TrustRadius Reviewer
Scott Entwistle
View all 19 answers on this topic

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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Michael Palecek | TrustRadius Reviewer
Michael Palecek
View all 2 answers on this topic

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

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Kelly Wasden | TrustRadius Reviewer
Kelly Wasden
View all 19 answers on this topic

Oncontact

  • Don't know, I only use occasionally

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Deb Crosby | TrustRadius Reviewer
Deb Crosby
View all 2 answers on this topic

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