What users are saying about
38 Ratings
3 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Oncontact
5.2
Customer data management / contact management
Copper
8.3
Oncontact
5.0
Workflow management
Copper
7.2
Oncontact
4.5
Territory management
Copper
8.0
Oncontact
5.0
Opportunity management
Copper
8.6
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Oncontact
9.0
Contract management
Copper
7.9
Oncontact
4.0
Quote & order management
Copper
6.3
Oncontact
4.0
Interaction tracking
Copper
7.9
Oncontact
4.5
Channel / partner relationship management
Copper
7.9
Oncontact
5.0

Customer Service & Support

Copper
8.1
Oncontact
3.7
Case management
Copper
7.9
Oncontact
5.5
Call center management
Copper
8.0
Oncontact
4.5
Help desk management
Copper
8.3
Oncontact
1.0

Marketing Automation

Copper
8.3
Oncontact
8.5
Lead management
Copper
8.3
Oncontact
8.0
Email marketing
Copper
8.4
Oncontact
9.0

CRM Project Management

Copper
7.9
Oncontact
9.0
Task management
Copper
8.1
Oncontact
9.0
Billing and invoicing management
Copper
8.0
Oncontact
Reporting
Copper
7.5
Oncontact
9.0

CRM Reporting & Analytics

Copper
7.1
Oncontact
8.7
Forecasting
Copper
7.1
Oncontact
9.0
Pipeline visualization
Copper
8.4
Oncontact
8.0
Customizable reports
Copper
5.8
Oncontact
9.0

Customization

Copper
7.4
Oncontact
5.0
Custom fields
Copper
8.3
Oncontact
4.5
Custom objects
Copper
8.1
Oncontact
4.5
Scripting environment
Copper
8.0
Oncontact
4.0
API for custom integration
Copper
5.3
Oncontact
7.0

Security

Copper
8.3
Oncontact
10.0
Single sign-on capability
Copper
8.4
Oncontact
10.0
Role-based user permissions
Copper
8.2
Oncontact
10.0

Social CRM

Copper
7.7
Oncontact
7.0
Social data
Copper
6.5
Oncontact
7.0
Social engagement
Copper
9.0
Oncontact
7.0

Integrations with 3rd-party Software

Copper
7.7
Oncontact
7.0
Marketing automation
Copper
7.7
Oncontact
7.0

Platform

Copper
8.1
Oncontact
8.0
Mobile access
Copper
8.1
Oncontact
8.0

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Copper
8.3
Oncontact
5.0

Likelihood to Renew

Copper
Oncontact
10.0

Usability

Copper
7.9
Oncontact

Support Rating

Copper
7.0
Oncontact

Add comparison