Copper vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Copper
Score 6.5 out of 10
N/A
Copper is a customer relationship management (CRM) built as an integration into Google Apps.
$25
per month per user
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
CopperOncontact
Editions & Modules
Basic - Paid Annually
$25.00
per month per user
Basic - Paid Monthly
$29.00
per month per user
Professional - Paid Annually
$59.00
per month per user
Professional - Paid Monthly
$69.00
per month per user
Business - Paid Annually
$119.00
per month per user
Business - Paid Monthly
$129.00
per month per user
No answers on this topic
Offerings
Pricing Offerings
CopperOncontact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUp to 20% discount for annual pricing.
More Pricing Information
Features
CopperOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Copper
3.9
19 Ratings
65% below category average
Oncontact
5.0
2 Ratings
42% below category average
Customer data management / contact management5.319 Ratings4.82 Ratings
Workflow management2.118 Ratings4.42 Ratings
Territory management5.04 Ratings4.82 Ratings
Opportunity management4.518 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)7.619 Ratings9.01 Ratings
Contract management5.29 Ratings3.92 Ratings
Quote & order management2.07 Ratings3.92 Ratings
Interaction tracking2.118 Ratings4.42 Ratings
Channel / partner relationship management1.07 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Copper
1.5
10 Ratings
133% below category average
Oncontact
3.6
2 Ratings
70% below category average
Case management1.29 Ratings5.32 Ratings
Call center management1.55 Ratings4.42 Ratings
Help desk management1.77 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Copper
2.4
16 Ratings
104% below category average
Oncontact
8.5
1 Ratings
12% above category average
Lead management3.416 Ratings8.01 Ratings
Email marketing1.49 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Copper
3.7
19 Ratings
69% below category average
Oncontact
9.0
1 Ratings
17% above category average
Task management4.619 Ratings9.01 Ratings
Billing and invoicing management1.75 Ratings00 Ratings
Reporting4.917 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Copper
6.7
18 Ratings
13% below category average
Oncontact
8.7
1 Ratings
13% above category average
Forecasting6.815 Ratings9.01 Ratings
Pipeline visualization6.418 Ratings8.01 Ratings
Customizable reports7.016 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Copper
5.2
19 Ratings
37% below category average
Oncontact
4.9
2 Ratings
43% below category average
Custom fields8.019 Ratings4.42 Ratings
Custom objects3.412 Ratings4.42 Ratings
Scripting environment4.13 Ratings3.92 Ratings
API for custom integration5.49 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
Copper
8.4
14 Ratings
1% above category average
Oncontact
10.0
1 Ratings
18% above category average
Single sign-on capability8.712 Ratings10.01 Ratings
Role-based user permissions8.113 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Copper
2.0
12 Ratings
114% below category average
Oncontact
7.0
1 Ratings
4% below category average
Social data2.012 Ratings7.01 Ratings
Social engagement2.07 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Copper
2.1
12 Ratings
109% below category average
Oncontact
7.0
1 Ratings
2% below category average
Marketing automation3.412 Ratings7.01 Ratings
Compensation management1.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Copper
7.9
17 Ratings
5% above category average
Oncontact
8.0
1 Ratings
6% above category average
Mobile access7.917 Ratings8.01 Ratings
Best Alternatives
CopperOncontact
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
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Creatio
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Score 9.1 out of 10
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Score 9.1 out of 10
Enterprises
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Score 9.1 out of 10
Creatio
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CopperOncontact
Likelihood to Recommend
1.9
(20 ratings)
4.8
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
3.8
(11 ratings)
-
(0 ratings)
Support Rating
1.9
(11 ratings)
-
(0 ratings)
User Testimonials
CopperOncontact
Likelihood to Recommend
Copper (formerly ProsperWorks)
Copper has helped me extensively keep track of not only my own but my company's workflow. With so many projects and quotes to track, it has become essential to keep me on task and not miss any of our goals. It has been a perfect fit with our specific workflow, but I don't think it has the customizability just yet to be a perfect fit for every company out there.
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WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Read full review
Pros
Copper (formerly ProsperWorks)
  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Read full review
WorkWise LLC
  • Company Name
  • Contacts
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Cons
Copper (formerly ProsperWorks)
  • I wish it were easier to create a dashboard to view sales and growth.
  • There are some features I would like to change but can't seem to figure out, so I just deal with not being able to, nothing major though.
  • I would like to see it offer more free links to other services such as Quick Books.
Read full review
WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Read full review
Likelihood to Renew
Copper (formerly ProsperWorks)
No answers on this topic
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Read full review
Usability
Copper (formerly ProsperWorks)
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
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WorkWise LLC
No answers on this topic
Support Rating
Copper (formerly ProsperWorks)
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
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WorkWise LLC
No answers on this topic
Alternatives Considered
Copper (formerly ProsperWorks)
For my company, we chose Copper over Salesforce and HubSpot for a few reasons. First and foremost, G-Suite integration. This was one of the most attractive features we liked about Copper. The integration allows for seamless lead import, automated activity tracking and much more. Second, Copper is designed with the end user in mind. It has to be one of the simplest CRMs I have ever used. Additionally, Copper has fantastic customer success managers who make sure you are getting the most out of the platform. Lastly, Copper has very competitive pricing and offers many features of the big name CRMs at a much more economical price point
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WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
Copper (formerly ProsperWorks)
  • I used ProsperWorks at a startup with around 100 people that was undergoing a serious sales crisis. ProsperWorks, I would say, was the number one tool to turn around the sales team as it allowed one book of truth and one place where every one could finally be on the same page.
  • It's hard to judge ROI on the joy of using a well designed product. After using SFDC or Hubspot or any other CRM, ProsperWorks will feel like a Ferrari. Everything is fast, everything is smooth, and it's lightweight in a good way.
  • The ROI was excellent based on a productivity stand point. Being able to pull up daily activity reports went a LONG way to ensuring the sales team was hitting their marks, and getting done what they need to get done.
Read full review
WorkWise LLC
  • Don't know, I only use occasionally
Read full review
ScreenShots