57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 57 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Copper ranks higher in 1 feature set: Customization
- Oncontact ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

4.6
Copper
46%

5.0
Oncontact
50%
Copper ranks higher in 5/9 features
Copper ranks higher in 5/9 features
Customer data management / contact management

6.0
60%
18 Ratings

4.9
49%
2 Ratings
Workflow management

3.3
33%
17 Ratings

4.4
44%
2 Ratings
Territory management

5.0
50%
4 Ratings

4.9
49%
2 Ratings
Opportunity management

5.6
56%
17 Ratings

5.3
53%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings

9.0
90%
1 Rating
Contract management

5.9
59%
9 Ratings

3.9
39%
2 Ratings
Quote & order management

2.0
20%
7 Ratings

3.9
39%
2 Ratings
Interaction tracking

4.4
44%
17 Ratings

4.4
44%
2 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings

4.9
49%
2 Ratings
Customer Service & Support

3.5
Copper
35%

3.6
Oncontact
36%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features
Case management

2.9
29%
9 Ratings

5.3
53%
2 Ratings
Call center management

3.3
33%
5 Ratings

4.4
44%
2 Ratings
Help desk management

4.4
44%
7 Ratings

1.0
10%
1 Rating
Marketing Automation

2.9
Copper
29%

8.5
Oncontact
85%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Lead management

4.3
43%
15 Ratings

8.0
80%
1 Rating
Email marketing

1.4
14%
9 Ratings

9.0
90%
1 Rating
CRM Project Management

3.8
Copper
38%

9.0
Oncontact
90%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features
Task management

4.7
47%
18 Ratings

9.0
90%
1 Rating
Billing and invoicing management

1.7
17%
5 Ratings

N/A
0 Ratings
Reporting

5.0
50%
16 Ratings

9.0
90%
1 Rating
CRM Reporting & Analytics

6.3
Copper
63%

8.7
Oncontact
87%
Oncontact ranks higher in 3/3 features
Oncontact ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings

9.0
90%
1 Rating
Pipeline visualization

6.9
69%
17 Ratings

8.0
80%
1 Rating
Customizable reports

6.4
64%
15 Ratings

9.0
90%
1 Rating
Customization

5.1
Copper
51%

4.9
Oncontact
49%
Copper ranks higher in 3/4 features
Copper ranks higher in 3/4 features
Custom fields

8.0
80%
18 Ratings

4.4
44%
2 Ratings
Custom objects

4.9
49%
12 Ratings

4.4
44%
2 Ratings
Scripting environment

4.1
41%
3 Ratings

3.9
39%
2 Ratings
API for custom integration

3.5
35%
8 Ratings

7.0
70%
1 Rating
Security

8.4
Copper
84%

10.0
Oncontact
100%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings

10.0
100%
1 Rating
Role-based user permissions

8.0
80%
12 Ratings

10.0
100%
1 Rating
Social CRM

2.1
Copper
21%

7.0
Oncontact
70%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings

7.0
70%
1 Rating
Social engagement

2.0
20%
7 Ratings

7.0
70%
1 Rating
Integrations with 3rd-party Software

2.0
Copper
20%

7.0
Oncontact
70%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features
Marketing automation

3.0
30%
12 Ratings

7.0
70%
1 Rating
Compensation management

1.0
10%
1 Rating

N/A
0 Ratings
Platform

7.2
Copper
72%

8.0
Oncontact
80%
Oncontact ranks higher in 1/1 features
Oncontact ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings

8.0
80%
1 Rating
Attribute Ratings
- Oncontact is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

3.0
Copper
30%
19 Ratings

4.9
Oncontact
49%
2 Ratings
Likelihood to Renew

Copper
N/A
0 Ratings

10.0
Oncontact
100%
1 Rating
Usability

4.7
Copper
47%
10 Ratings

Oncontact
N/A
0 Ratings
Support Rating

2.8
Copper
28%
12 Ratings

Oncontact
N/A
0 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Oncontact
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesOncontact
- Company Name
- Contacts
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Oncontact
- Customization could be easier. Just about anything is possible, but the learning curve is steep.
- More focus on mass loading
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Oncontact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Oncontact Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Copper
No score
No answers yet
No answers on this topic
Oncontact
Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Oncontact
No score
No answers yet
No answers on this topic
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Oncontact
No score
No answers yet
No answers on this topic
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Oncontact
- Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
- We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Return on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Oncontact
- Don't know, I only use occasionally
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees