What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 30 reviews and ratings
Feature Set Ratings
- Pipeliner CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
Sales Force Automation

4.6
Copper
46%
8.8
Pipeliner CRM
88%
Pipeliner CRM ranks higher in 9/9 features
Pipeliner CRM ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
18 Ratings
8.4
84%
18 Ratings
Workflow management

3.3
33%
17 Ratings
8.4
84%
18 Ratings
Territory management

5.0
50%
4 Ratings
8.8
88%
16 Ratings
Opportunity management

5.6
56%
17 Ratings
9.0
90%
18 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.9
89%
17 Ratings
Contract management

5.9
59%
9 Ratings
8.5
85%
16 Ratings
Quote & order management

2.0
20%
7 Ratings
9.6
96%
2 Ratings
Interaction tracking

4.5
45%
17 Ratings
8.6
86%
17 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings
9.1
91%
14 Ratings
Customer Service & Support

3.6
Copper
36%
9.3
Pipeliner CRM
93%
Pipeliner CRM ranks higher in 3/3 features
Pipeliner CRM ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings
9.1
91%
1 Rating
Call center management

3.3
33%
5 Ratings
9.1
91%
1 Rating
Help desk management

4.4
44%
7 Ratings
9.6
96%
2 Ratings
Marketing Automation

2.9
Copper
29%
8.4
Pipeliner CRM
84%
Pipeliner CRM ranks higher in 2/2 features
Pipeliner CRM ranks higher in 2/2 features
Lead management

4.4
44%
15 Ratings
8.6
86%
19 Ratings
Email marketing

1.4
14%
9 Ratings
8.2
82%
2 Ratings
CRM Project Management

3.8
Copper
38%
9.0
Pipeliner CRM
90%
Pipeliner CRM ranks higher in 3/3 features
Pipeliner CRM ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings
8.8
88%
19 Ratings
Billing and invoicing management

1.7
17%
5 Ratings
9.1
91%
1 Rating
Reporting

5.0
50%
16 Ratings
9.0
90%
18 Ratings
CRM Reporting & Analytics

6.3
Copper
63%
8.7
Pipeliner CRM
87%
Pipeliner CRM ranks higher in 3/3 features
Pipeliner CRM ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings
8.9
89%
19 Ratings
Pipeline visualization

6.9
69%
17 Ratings
8.9
89%
19 Ratings
Customizable reports

6.4
64%
15 Ratings
8.3
83%
19 Ratings
Customization

5.1
Copper
51%
8.4
Pipeliner CRM
84%
Pipeliner CRM ranks higher in 4/4 features
Pipeliner CRM ranks higher in 4/4 features
Custom fields

8.0
80%
18 Ratings
8.6
86%
19 Ratings
Custom objects

4.9
49%
12 Ratings
7.8
78%
18 Ratings
Scripting environment

4.1
41%
3 Ratings
9.1
91%
1 Rating
API for custom integration

3.5
35%
8 Ratings
8.3
83%
17 Ratings
Security

8.4
Copper
84%
8.6
Pipeliner CRM
86%
Copper ranks higher in 1/2 features
Copper ranks higher in 1/2 features
Single sign-on capability

8.9
89%
12 Ratings
8.7
87%
17 Ratings
Role-based user permissions

8.0
80%
12 Ratings
8.4
84%
18 Ratings
Social CRM

2.1
Copper
21%
8.1
Pipeliner CRM
81%
Pipeliner CRM ranks higher in 2/2 features
Pipeliner CRM ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings
8.1
81%
17 Ratings
Social engagement

2.0
20%
7 Ratings
8.2
82%
17 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%
8.5
Pipeliner CRM
85%
Pipeliner CRM ranks higher in 2/2 features
Pipeliner CRM ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings
7.8
78%
17 Ratings
Compensation management

1.0
10%
1 Rating
9.1
91%
1 Rating
Platform

7.2
Copper
72%
8.6
Pipeliner CRM
86%
Pipeliner CRM ranks higher in 1/1 features
Pipeliner CRM ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings
8.6
86%
17 Ratings
Attribute Ratings
- Pipeliner CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

3.0
Copper
30%
19 Ratings
8.8
Pipeliner CRM
88%
20 Ratings
Likelihood to Renew

Copper
N/A
0 Ratings
9.1
Pipeliner CRM
91%
1 Rating
Usability

4.7
Copper
47%
10 Ratings
9.1
Pipeliner CRM
91%
10 Ratings
Support Rating

2.8
Copper
28%
12 Ratings
8.8
Pipeliner CRM
88%
10 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Pipeliner CRM
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Field Sales Manager
Zegha ElectricMarketing & Advertising, 11-50 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesPipeliner CRM
- Clear and easy visualisation of Sales Process
- Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
- Reporting into pivot table is also easy and very useful
- Mobile app has always been very good and easy to use since 2015
Director
CRM Cloud LimitedInformation Technology and Services, 1-10 employees
Cons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Pipeliner CRM
- The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Founder & President
Sales Aerobics for Engineers(R), LLCProfessional Training & Coaching, 1-10 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Pipeliner CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$35 Per User per Month
Pipeliner CRM Editions & Modules
On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features | $65.001 |
---|---|
Business STARTER - Basic sales management, tracking and collaboration | $35.001 |
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services | $85.002 |
- Per User per Month
- Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration | $35.001 |
---|---|
Professional - Full CRM functionality, customization and unique productivity features | $65.001 |
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services | $85.001 |
- Per user, per month
Additional Pricing Details
—Likelihood to Renew
Copper
No score
No answers yet
No answers on this topic
Pipeliner CRM
Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
CEO & Fundador
Fhinck - Business SolutionsInformation Technology and Services, 1-10 employees
Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Pipeliner CRM
Pipeliner CRM 9.1
Based on 10 answers
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Sales Consultant
LUNACORPMarketing & Advertising, 1-10 employees
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Pipeliner CRM
Pipeliner CRM 8.8
Based on 10 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
Direct Sales Agent
Millicom (Tigo)Telecommunications, 501-1000 employees
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Pipeliner CRM
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.

Verified User
Employee in Sales
Real Estate Company, 501-1000 employeesReturn on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Pipeliner CRM
- As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
- The visual tools allow those "no good deals" to be spotted and resource usage limited.
- A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees