What users are saying about
38 Ratings
15 Ratings
38 Ratings
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Score 8.4 out of 100
15 Ratings
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Score 8 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.
Babette Ten Haken | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Pipeliner CRM
8.4
Customer data management / contact management
Copper
8.3
Pipeliner CRM
8.6
Workflow management
Copper
7.2
Pipeliner CRM
7.6
Territory management
Copper
8.0
Pipeliner CRM
8.1
Opportunity management
Copper
8.6
Pipeliner CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Pipeliner CRM
8.3
Contract management
Copper
7.9
Pipeliner CRM
7.6
Quote & order management
Copper
6.3
Pipeliner CRM
9.6
Interaction tracking
Copper
7.9
Pipeliner CRM
7.7
Channel / partner relationship management
Copper
7.9
Pipeliner CRM
8.7

Customer Service & Support

Copper
8.1
Pipeliner CRM
9.3
Case management
Copper
7.9
Pipeliner CRM
9.1
Call center management
Copper
8.0
Pipeliner CRM
9.1
Help desk management
Copper
8.3
Pipeliner CRM
9.6

Marketing Automation

Copper
8.3
Pipeliner CRM
8.0
Lead management
Copper
8.3
Pipeliner CRM
7.8
Email marketing
Copper
8.4
Pipeliner CRM
8.2

CRM Project Management

Copper
7.9
Pipeliner CRM
8.6
Task management
Copper
8.1
Pipeliner CRM
7.8
Billing and invoicing management
Copper
8.0
Pipeliner CRM
9.1
Reporting
Copper
7.5
Pipeliner CRM
8.8

CRM Reporting & Analytics

Copper
7.1
Pipeliner CRM
8.7
Forecasting
Copper
7.1
Pipeliner CRM
8.8
Pipeline visualization
Copper
8.4
Pipeliner CRM
9.0
Customizable reports
Copper
5.8
Pipeliner CRM
8.4

Customization

Copper
7.4
Pipeliner CRM
8.4
Custom fields
Copper
8.3
Pipeliner CRM
8.6
Custom objects
Copper
8.1
Pipeliner CRM
8.0
Scripting environment
Copper
8.0
Pipeliner CRM
9.1
API for custom integration
Copper
5.3
Pipeliner CRM
7.9

Security

Copper
8.3
Pipeliner CRM
8.2
Single sign-on capability
Copper
8.4
Pipeliner CRM
8.3
Role-based user permissions
Copper
8.2
Pipeliner CRM
8.1

Social CRM

Copper
7.7
Pipeliner CRM
8.0
Social data
Copper
6.5
Pipeliner CRM
7.9
Social engagement
Copper
9.0
Pipeliner CRM
8.2

Integrations with 3rd-party Software

Copper
7.7
Pipeliner CRM
8.6
Marketing automation
Copper
7.7
Pipeliner CRM
8.1
Compensation management
Copper
Pipeliner CRM
9.1

Platform

Copper
8.1
Pipeliner CRM
8.9
Mobile access
Copper
8.1
Pipeliner CRM
8.9

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

  • Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
  • Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.
Simon Tarh | TrustRadius Reviewer

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Pipeliner CRM

It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.
Hamza Naeem | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
8.3
Pipeliner CRM
8.3

Likelihood to Renew

Copper
Pipeliner CRM
9.1

Usability

Copper
7.9
Pipeliner CRM

Support Rating

Copper
7.0
Pipeliner CRM

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