What users are saying about
57 Ratings
30 Ratings
57 Ratings
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Score 6 out of 100
30 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • Pipeliner CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
8.8

Pipeliner CRM

88%
Pipeliner CRM ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.4
84%
18 Ratings

Workflow management

3.3
33%
17 Ratings
8.4
84%
18 Ratings

Territory management

5.0
50%
4 Ratings
8.8
88%
16 Ratings

Opportunity management

5.6
56%
17 Ratings
9.0
90%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
8.9
89%
17 Ratings

Contract management

5.9
59%
9 Ratings
8.5
85%
16 Ratings

Quote & order management

2.0
20%
7 Ratings
9.6
96%
2 Ratings

Interaction tracking

4.5
45%
17 Ratings
8.6
86%
17 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
9.1
91%
14 Ratings

Customer Service & Support

3.6

Copper

36%
9.3

Pipeliner CRM

93%
Pipeliner CRM ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
9.1
91%
1 Rating

Call center management

3.3
33%
5 Ratings
9.1
91%
1 Rating

Help desk management

4.4
44%
7 Ratings
9.6
96%
2 Ratings

Marketing Automation

2.9

Copper

29%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
8.6
86%
19 Ratings

Email marketing

1.4
14%
9 Ratings
8.2
82%
2 Ratings

CRM Project Management

3.8

Copper

38%
9.0

Pipeliner CRM

90%
Pipeliner CRM ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
8.8
88%
19 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
9.1
91%
1 Rating

Reporting

5.0
50%
16 Ratings
9.0
90%
18 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.7

Pipeliner CRM

87%
Pipeliner CRM ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
8.9
89%
19 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.9
89%
19 Ratings

Customizable reports

6.4
64%
15 Ratings
8.3
83%
19 Ratings

Customization

5.1

Copper

51%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
8.6
86%
19 Ratings

Custom objects

4.9
49%
12 Ratings
7.8
78%
18 Ratings

Scripting environment

4.1
41%
3 Ratings
9.1
91%
1 Rating

API for custom integration

3.5
35%
8 Ratings
8.3
83%
17 Ratings

Security

8.4

Copper

84%
8.6

Pipeliner CRM

86%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
8.7
87%
17 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.4
84%
18 Ratings

Social CRM

2.1

Copper

21%
8.1

Pipeliner CRM

81%
Pipeliner CRM ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
8.1
81%
17 Ratings

Social engagement

2.0
20%
7 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
8.5

Pipeliner CRM

85%
Pipeliner CRM ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
7.8
78%
17 Ratings

Compensation management

1.0
10%
1 Rating
9.1
91%
1 Rating

Platform

7.2

Copper

72%
8.6

Pipeliner CRM

86%
Pipeliner CRM ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
8.6
86%
17 Ratings

Attribute Ratings

  • Pipeliner CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
8.8

Pipeliner CRM

88%
20 Ratings

Likelihood to Renew

Copper

N/A
0 Ratings
9.1

Pipeliner CRM

91%
1 Rating

Usability

4.7

Copper

47%
10 Ratings
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

2.8

Copper

28%
12 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
Emmanuel Alex Prah | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Pipeliner CRM

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
Gary Perkins | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Pipeliner CRM

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
Babette Ten Haken | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Pipeliner CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$35 Per User per Month

Pipeliner CRM Editions & Modules

On-premise Edition
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.002
  1. Per User per Month
  2. Per User per month
SaaS Edition
Essentials - Basic sales management, tracking and collaboration$35.001
Professional - Full CRM functionality, customization and unique productivity features$65.001
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.001
  1. Per user, per month
Additional Pricing Details

Likelihood to Renew

Copper

No score
No answers yet
No answers on this topic

Pipeliner CRM

Pipeliner CRM 9.1
Based on 1 answer
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
Paulo Castello | TrustRadius Reviewer

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 9.1
Based on 10 answers
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
Jean François SACK | TrustRadius Reviewer

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Pipeliner CRM

Pipeliner CRM 8.8
Based on 10 answers
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
GEORGE MWENISONGOLE | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Pipeliner CRM

The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Pipeliner CRM

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Randy Tucker | TrustRadius Reviewer

Screenshots

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