Copper vs Pipeliner CRM

Likelihood to Recommend

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.

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Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

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Pipeliner CRM is amazingly flexible to your business model. For example, in addition to tracking movement of leads through your sales pipeline, Pipeliner CRM can be used to track internal processes, like RFQ and RFPs through your organization. It's highly adaptable across your organization.

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Babette Ten Haken

Founder & President

Sales Aerobics for Engineers(R), LLCProfessional Training & Coaching, 1-10 employees

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Feature Rating Comparison

Copper

Pipeliner CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Copper

Pipeliner CRM

Case management

Call center management

Help desk management

Copper

Pipeliner CRM

Lead management

Email marketing

Copper

Marketing automation

Compensation management

Copper

Pipeliner CRM

Mobile access

Pros

ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.

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Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

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Clear and easy visualisation of Sales Process
Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
Reporting into pivot table is also easy and very useful
Mobile app has always been very good and easy to use since 2015

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Gary Perkins

Director

CRM Cloud LimitedInformation Technology and Services, 1-10 employees

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Cons

I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.

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Verified User

Manager in Sales

Education Management Company, 11-50 employees

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Pipeliner CRM needs to create a video chat room where you can see exactly where your employee is working in the field.
Pipeliner CRM needs to integrate a command where a user can use his voice to command what he wants.

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Simon Tarh

Chief Operating Officer

HIKLASS BRAND AND ADVERTISING AGENCYMarketing & Advertising, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Pipeliner CRM 9.1

Based on 1 answer

Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.

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Paulo Castello

CEO & Fundador

Fhinck - Business SolutionsInformation Technology and Services, 1-10 employees

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Usability

Copper 7.9

Based on 2 answers

Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it

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Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Copper 7.0

Based on 4 answers

Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.

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Verified User

Manager in Sales

Education Management Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.

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Jay Werth

Partner / Campaign Manager

Convergent Nonprofit SolutionsNon-profit Organization Management, 11-50 employees

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It is better than Pipedrive since its features are more advanced than Pipedrive. Pipeliner has a better mobile app and its features are great to use.

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Hamza Naeem

Business Manager

Commtel DigitalMarketing and Advertising, 51-200 employees

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Return on Investment

Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.

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Sam Lepak

Head of Digital Marketing

YachtLifeInternet, 11-50 employees

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As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
The visual tools allow those "no good deals" to be spotted and resource usage limited.
A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.

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Randy Tucker

President / CTO

TeamAutomationInformation Technology and Services, 1-10 employees

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Pricing Details

General

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Pipeliner CRM Editions & Modules

On-premise Edition

BUSINESS - Full CRM functionality, customization and unique productivity features	$65.00¹
Business STARTER - Basic sales management, tracking and collaboration	$35.00¹
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services	$85.00²

Per User per Month
Per User per month

SaaS Edition

Essentials - Basic sales management, tracking and collaboration	$35.00¹
Professional - Full CRM functionality, customization and unique productivity features	$65.00¹
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services	$85.00¹

Per user, per month

Additional Pricing Details

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Rating Summary

Copper

Pipeliner CRM

Copper

Pipeliner CRM

Copper

Pipeliner CRM

Copper

Pipeliner CRM

Likelihood to Recommend

Copper

Pipeliner CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Copper

Pipeliner CRM

Cons

Copper

Pipeliner CRM

Likelihood to Renew

Copper

Pipeliner CRM

Usability

Copper

Pipeliner CRM

Support Rating

Copper

Pipeliner CRM

Alternatives Considered

Copper

Pipeliner CRM

Return on Investment

Copper

Pipeliner CRM

Screenshots

Copper

Pipeliner CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Copper Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Pipeliner CRM Editions & Modules

On-premise Edition

SaaS Edition

Additional Pricing Details

Rating Summary

Add comparison