What users are saying about
7 Ratings
7 Ratings
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Score 7.9 out of 100
110 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cordial

Cordial has multiple options to create a message: single campaign, automation, orchestration and sculpt templates, which are drag-and-drop type functionalities but each of these blocks are based on HTML content so a user needs to be technically savvy. I would avoid using HTML includes as it is not possible to see which include a customer received. The team is fabulous, they know the tool and are dedicated to the success of the business. They are quick to respond and provide feedback. Reporting and analytics are very manual if you are combining multiple days in a test.
Berlynn Pierce | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Cordial
7.4
Oracle CRM On Demand
WYSIWYG email editor
Cordial
4.0
Oracle CRM On Demand
Dynamic content
Cordial
6.3
Oracle CRM On Demand
Ability to test dynamic content
Cordial
6.8
Oracle CRM On Demand
Landing pages
Cordial
10.0
Oracle CRM On Demand
A/B testing
Cordial
7.0
Oracle CRM On Demand
Mobile optimization
Cordial
7.5
Oracle CRM On Demand
Email deliverability reporting
Cordial
8.4
Oracle CRM On Demand
List management
Cordial
7.5
Oracle CRM On Demand
Triggered drip sequences
Cordial
9.3
Oracle CRM On Demand

Reporting & Analytics

Cordial
7.0
Oracle CRM On Demand
Dashboards
Cordial
8.5
Oracle CRM On Demand
Standard reports
Cordial
6.5
Oracle CRM On Demand
Custom reports
Cordial
6.0
Oracle CRM On Demand

Sales Force Automation

Cordial
Oracle CRM On Demand
8.7
Customer data management / contact management
Cordial
Oracle CRM On Demand
9.4
Workflow management
Cordial
Oracle CRM On Demand
8.9
Territory management
Cordial
Oracle CRM On Demand
9.3
Opportunity management
Cordial
Oracle CRM On Demand
9.3
Integration with email client (e.g., Outlook or Gmail)
Cordial
Oracle CRM On Demand
9.0
Contract management
Cordial
Oracle CRM On Demand
7.7
Quote & order management
Cordial
Oracle CRM On Demand
8.5
Interaction tracking
Cordial
Oracle CRM On Demand
8.3
Channel / partner relationship management
Cordial
Oracle CRM On Demand
8.2

Customer Service & Support

Cordial
Oracle CRM On Demand
8.4
Case management
Cordial
Oracle CRM On Demand
8.5
Call center management
Cordial
Oracle CRM On Demand
8.7
Help desk management
Cordial
Oracle CRM On Demand
8.1

Marketing Automation

Cordial
Oracle CRM On Demand
8.8
Lead management
Cordial
Oracle CRM On Demand
8.9
Email marketing
Cordial
Oracle CRM On Demand
8.8

CRM Project Management

Cordial
Oracle CRM On Demand
8.7
Task management
Cordial
Oracle CRM On Demand
8.3
Billing and invoicing management
Cordial
Oracle CRM On Demand
9.6
Reporting
Cordial
Oracle CRM On Demand
8.2

CRM Reporting & Analytics

Cordial
Oracle CRM On Demand
8.4
Forecasting
Cordial
Oracle CRM On Demand
8.7
Pipeline visualization
Cordial
Oracle CRM On Demand
8.6
Customizable reports
Cordial
Oracle CRM On Demand
7.9

Customization

Cordial
Oracle CRM On Demand
8.4
Custom fields
Cordial
Oracle CRM On Demand
8.9
Custom objects
Cordial
Oracle CRM On Demand
8.1
Scripting environment
Cordial
Oracle CRM On Demand
7.9
API for custom integration
Cordial
Oracle CRM On Demand
8.7

Security

Cordial
Oracle CRM On Demand
9.4
Single sign-on capability
Cordial
Oracle CRM On Demand
9.0
Role-based user permissions
Cordial
Oracle CRM On Demand
9.8

Social CRM

Cordial
Oracle CRM On Demand
9.8
Social data
Cordial
Oracle CRM On Demand
9.8
Social engagement
Cordial
Oracle CRM On Demand
9.9

Integrations with 3rd-party Software

Cordial
Oracle CRM On Demand
8.6
Marketing automation
Cordial
Oracle CRM On Demand
8.5
Compensation management
Cordial
Oracle CRM On Demand
8.7

Platform

Cordial
Oracle CRM On Demand
9.3
Mobile access
Cordial
Oracle CRM On Demand
9.3

Pros

Cordial

  • Provides helpful desktop and mobile previews.
  • Sends emails reliably.
  • Allows for pretty robust audience rules.
Nichole Aramapakul | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

Cordial

  • Some of the tasks on the platform are still technical in nature and often requires the help of a developer or technical marketer. But I've witnessed great strides towards accessibility and ease of use for non-technical marketers over the past three years.
  • A lot of the templating must be built from scratch.
  • Deliverability insights (out of the box) could be expanded further.
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

Cordial

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Implementation Rating

Cordial

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

Cordial

Cordial by far has the best UI for simple navigation
Anonymous | TrustRadius Reviewer

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

Cordial

  • Best to manage your clients' business.
  • Not ideal for freelancers.
Mohammed Anzil | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cordial

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cordial
8.0
Oracle CRM On Demand
8.2

Usability

Cordial
Oracle CRM On Demand
9.0

Implementation Rating

Cordial
Oracle CRM On Demand
10.0

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