Coremetrics / IBM Digital Analytics (discontinued) vs. Progress Kendo UI

IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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It allows us to extend the components or create new components in an easy way. The control suite is complete and powerful enough that you do not need to consider other competing packages. The controls are relatively easy to implement and when we ran into problems the documentation and online support were very reliable.

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• Kendo UI controls provides rich set of features and capability that is required for enterprise products.
• Performance of controls are satisfactory overall though few other vendors provides extraordinary performance for specific controls and for specific purpose. Kendo UI provides most of the required controls and with rich feature that made us to select Kendo UI controls for our development.
• Kendo UI controls quality, in terms of performance, robustness and well defined interfaces are very positive notes.

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

• Kendo UI is always moving forward and staying current with latest development trends. While that is beneficial, that can cause some issues when supporting customers (particularly government) that don't move their IT infrastructure along nearly as fast. A prime example is web font icons. Great and easy to use, but where Kendo UI utilizes web font icons as the sole means of displaying an icon, not all organizations (again, especially government) allow the use of these. There have been times where Kendo UI became unusable and we had to downgrade to a version a few years old. Makes continued payment for licenses sometimes feel wasted as we may not be able to always use the new releases
• Kendo UI has a wonderful feedback system and they do indeed listen to the community. However, there do seem to be some instances where there is large support for a new feature/component and it never gets addressed. It is easy to understand that not all ideas are easy or even prudent to implement, but would be nice to see a better follow-up on ideas with a current status
• Refreshing Kendo UI grids is simple, yet the standard API method causes the grid to return to the default state. We have many use cases where we would love to update the grid data but need current grid state (such as expanded detail rows, sorts, filters, etc) preserved after the grid is updated so that users do not have to perform grid actions again to return to the desired state.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Nothing better has come along. I'm always on the lookout for new UI libraries and I have tried most of them. Kendo has done a good job of keeping my business. They aren't perfect, but no one has done it better as far as I can tell. I'll keep a look out and my rating may change in the future if they get complacent.

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Very easy to implement and use.

it's easy to implement in applications. The kendo widgets are able to be used in almost any type of business application which has a UI. For most part, once the developer has completed a project which uses Kendo, many time code can be copy/paste into a new application. Kendo UI documentation keeps improving so finding the answers to questions can be easy

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Never had any issues

The errors that we have detected were not of great importance and the online support provided a temporary solution until the next release.

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As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

Reports sometimes take a bit of time to load

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Overall, we are satisfied with the support offered by the Progress Kendo UI team. We had raised few helpline incidents in the past and they have been resolved timely by the team. Also, we were satisfied with the level of information and support provided by the team.

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Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

it took me about one day to make the components available for all the team members, including a quick demo, parallel setup in everyone’s workstation and packages deployment into our nuget server after 3 days of one to one support, everyone was able to use the components or find help in the documentation or resuest support

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

At the time of our product selection we identified better cross-browser compatibility and we estimated that turnaround for support was superior. At the time, the vendor had a higher positive feedback footprint among their user community.

This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

Never faced a problem even when we threw a large amount of data at it

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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• Kendo UI has saved us a ton of time in development.
• We were able to get certain things to market faster due to the fact that we didn't have to piece multiple libraries together like is so common with modern web development.
• Because of the price of the library, however, we have not been able to purchase upgrades every year.

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