What users are saying about
3 Ratings
25 Ratings
3 Ratings
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Score 7.8 out of 100
25 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Countly

Countly is wonderful. It mhas affordable options for startups that are experimenting with event and market-tracking services that can't afford more expensive services but do have the cloud credits to operate Countly. For later-stage companies that have the money, but not the time to set up a service like this, a service like Amplitude, Segment, or Mixpanel may be a better alternative.
Fedor Paretsky | TrustRadius Reviewer

FullStory

FullStory is adaptable to a host of scenarios, from customer service to growth hacking and sales teams to engineering. I often feel we only use half of the functionality it offers. Therein may lie one of its weaknesses. It just does so much that it may be difficult to use it to its fullest potential. Having said that, the UI/UX is thoughtfully developed with an eye to surfacing features you may not have known about.
Frank Ramirez | TrustRadius Reviewer

Pros

Countly

  • Great tool for mobile and web analytics
  • Open source
Anonymous | TrustRadius Reviewer

FullStory

  • It's always on and monitoring, no need to enable and replicate, the data is always available.
  • Quickly search for a "story" by a number of unique identifiers.
Anonymous | TrustRadius Reviewer

Cons

Countly

  • Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
  • Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
  • Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.
Fedor Paretsky | TrustRadius Reviewer

FullStory

  • Typing in a partial URL sometimes give more information and options as opposed to typing in a full URL.
  • It doesn't always pick up every session, making it very difficult to find the information I need.
  • It tends to assign users multiple IDs (which I don't think is their fault), making it hard to find a specific session from one user.
Ephraim Mandel | TrustRadius Reviewer

Support Rating

Countly

Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
Anonymous | TrustRadius Reviewer

FullStory

FullStory 7.9
Based on 10 answers
I've never had to use their support, but their help articles are a little confusing. Sometimes the information is out-of-date or they return search results I didn't want. For example, I was looking for help on setting up FullStory in our Dev environment and got articles about their Dev Tool product.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Countly

Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.
Fedor Paretsky | TrustRadius Reviewer

FullStory

When we were looking for a solution, FullStory was the only one we could find that could do everything we wanted it to. I don't know if that's still the case or not.
Andrew Clark | TrustRadius Reviewer

Return on Investment

Countly

  • Positive: in-depth analysis
  • Negative: lack of documentation
Anonymous | TrustRadius Reviewer

FullStory

  • At the end of the day, we did not use this product quite as much as we intended.
  • We ended up canceling because we couldn't justify the value.
  • I would recommend having a solid usage plan in place before signing, so you can ensure you get the most out of this.
Yocheved Schlachter | TrustRadius Reviewer

Screenshots

Pricing Details

Countly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Countly Editions & Modules

On-premise Edition
Countly Enterprise EditionPlease ask1
  1. per installation
SaaS Edition
Countly Cloud EditionPlease ask1
  1. Per installation
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

FullStory

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FullStory Editions & Modules

Edition
Free$0.00
Professional$199.00
EnterpriseContact Sales
    Additional Pricing Details

    Add comparison