What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
55 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

FullStory

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Mobile Capabilities

    Countly

    Feature Set Not Supported
    N/A
    2.0

    FullStory

    20%
    FullStory ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Mobile Application

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Results and Analysis

    Countly

    Feature Set Not Supported
    N/A
    7.2

    FullStory

    72%
    FullStory ranks higher in 8/8 features

    Heatmap tool

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Click analytics

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Scroll maps

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Form fill analysis

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Conversion tracking

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Goal tracking

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Funnel Analysis

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Attribute Ratings

    • FullStory is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.7

    Countly

    77%
    4 Ratings
    8.6

    FullStory

    86%
    27 Ratings

    Likelihood to Renew

    Countly

    N/A
    0 Ratings
    9.5

    FullStory

    95%
    4 Ratings

    Support Rating

    7.0

    Countly

    70%
    2 Ratings
    8.1

    FullStory

    81%
    22 Ratings

    Implementation Rating

    Countly

    N/A
    0 Ratings
    8.9

    FullStory

    89%
    12 Ratings

    Likelihood to Recommend

    Countly

    Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
    Nicolas Van Levi Buenviaje | TrustRadius Reviewer

    FullStory

    FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content
    Anonymous | TrustRadius Reviewer

    Pros

    Countly

    • Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
    • A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
    • Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
    Fedor Paretsky | TrustRadius Reviewer

    FullStory

    • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
    • The software helps us to discover the behavior of the customers and provides us all the insights.
    • The customer support of this team is also very good.
    • The automation of this software is well developed.
    • I like its customizable interface.
    Brandon Smith | TrustRadius Reviewer

    Cons

    Countly

    • The UI is not the best
    • Documentation- hard to find what you're looking for sometimes
    Anonymous | TrustRadius Reviewer

    FullStory

    • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
    • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
    • It would be nice to be able to save flagged sessions and annotations under my profile to reference later
    Sarah Morgan | TrustRadius Reviewer

    Pricing Details

    Countly

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per data point

    Countly Editions & Modules

    Edition
    Countly Enterprise EditionPersonalized Plans1
    Countly Community EditionFree Forever
    1. per month per data point
    2. none
    Additional Pricing Details
    Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

    FullStory

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 per month

    FullStory Editions & Modules

    Edition
    Free$0.00
    BusinessContact Sales
    EnterpriseContact Sales
    1. none
    Additional Pricing Details

    Likelihood to Renew

    Countly

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 9.5
    Based on 4 answers
    We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Countly

    Countly 7.0
    Based on 2 answers
    Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
    Anonymous | TrustRadius Reviewer

    FullStory

    FullStory 8.1
    Based on 22 answers
    Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Countly

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 8.9
    Based on 12 answers
    FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.
    Nadeem Rehman | TrustRadius Reviewer

    Alternatives Considered

    Countly

    Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
    Carlos David González Vargas | TrustRadius Reviewer

    FullStory

    FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Countly

    • It is great for beginners!
    • It is simple to use!
    • It can be integrated with other apps such as Ubuntu.
    Nicolas Van Levi Buenviaje | TrustRadius Reviewer

    FullStory

    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
    Thomas Knight | TrustRadius Reviewer

    Screenshots

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