What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 5 reviews and ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 42 reviews and ratings
Attribute Ratings
- Quantum Metric is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.7
Countly
77%
4 Ratings
9.6
Quantum Metric
96%
36 Ratings
Likelihood to Renew
Countly
N/A
0 Ratings
7.5
Quantum Metric
75%
2 Ratings
Usability
Countly
N/A
0 Ratings
7.7
Quantum Metric
77%
12 Ratings
Support Rating
7.0
Countly
70%
2 Ratings
8.7
Quantum Metric
87%
61 Ratings
Implementation Rating
Countly
N/A
0 Ratings
9.1
Quantum Metric
91%
3 Ratings
Likelihood to Recommend
Countly
Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
Student
University of the Philippines Open UniversityBroadcast Media, 1-10 employees
Quantum Metric
If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Director, Business Development
Blast Analytics & MarketingInformation Technology and Services, 11-50 employees
Pros
Countly
- Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
- A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
- Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
Co-Founder/CEO
aspace, Inc.Computer Software, 1-10 employees
Quantum Metric
- Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
- Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
- Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Product Manager, Lifestages
Bed Bath & BeyondRetail, 10,001+ employees
Cons
Countly
- The UI is not the best
- Documentation- hard to find what you're looking for sometimes

Verified User
Director in Marketing
Internet Company, 51-200 employeesQuantum Metric
- Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
- The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it

Verified User
Director in Sales
Entertainment Company, 51-200 employeesPricing Details
Countly
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per data point
Countly Editions & Modules
Edition
Countly Enterprise Edition | Personalized Plans1 |
---|---|
Countly Community Edition | Free Forever |
- per month per data point
- none
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).Quantum Metric
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Quantum Metric Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Countly
No score
No answers yet
No answers on this topic
Quantum Metric
Quantum Metric 7.5
Based on 2 answers
Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Digital Analyst
Western UnionFinancial Services, 10,001+ employees
Usability
Countly
No score
No answers yet
No answers on this topic
Quantum Metric
Quantum Metric 7.7
Based on 12 answers
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Senior Product Manager
Seera GroupLeisure, Travel & Tourism, 1001-5000 employees
Support Rating
Countly
Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

Verified User
Director in Marketing
Internet Company, 51-200 employeesQuantum Metric
Quantum Metric 8.7
Based on 61 answers
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Product Management Intern - Ecommerce Team
American GirlConsumer Goods, 1001-5000 employees
Alternatives Considered
Countly
Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
Teacher assistant
Universidad de Los AndesArchitecture & Planning, 201-500 employees
Quantum Metric
We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Manager - Direct To Consumer ecommerce
New BalanceApparel & Fashion, 1001-5000 employees
Return on Investment
Countly
- It is great for beginners!
- It is simple to use!
- It can be integrated with other apps such as Ubuntu.
Student
University of the Philippines Open UniversityBroadcast Media, 1-10 employees
Quantum Metric
- It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
- Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
Analyst
Western UnionFinancial Services, 5001-10,000 employees