What users are saying about
5 Ratings
42 Ratings
5 Ratings
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Score 7.9 out of 100
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • Quantum Metric is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.7

Countly

77%
4 Ratings
9.6

Quantum Metric

96%
36 Ratings

Likelihood to Renew

Countly

N/A
0 Ratings
7.5

Quantum Metric

75%
2 Ratings

Usability

Countly

N/A
0 Ratings
7.7

Quantum Metric

77%
12 Ratings

Support Rating

7.0

Countly

70%
2 Ratings
8.7

Quantum Metric

87%
61 Ratings

Implementation Rating

Countly

N/A
0 Ratings
9.1

Quantum Metric

91%
3 Ratings

Likelihood to Recommend

Countly

Whether you're planning to include it into a website or a mobile application, this arrangement is simple to implement. The best feature has to be its superb "division," which allows you to delve deeper into your data without using SQL-like queries. On Ubuntu, the free "group version" can act organically aided.
Nicolas Van Levi Buenviaje | TrustRadius Reviewer

Quantum Metric

If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.
Jess Johnson | TrustRadius Reviewer

Pros

Countly

  • Open-source and Self-hosted - Countly can be completely self-hosted, which makes it really easy to offset costs of a competing service like Segment or Mixpanel for early-stage companies.
  • A large number of SDKs and platform support - Countly provides fairly comprehensive support for mobile applications and general tracking. As a result, it's pretty easy to create comprehensive tracking of events for any company.
  • Custom queries, access to data - You have instant access to data and extensive customizability which makes this platform fairly easy to use for any purpose of user and market tracking.
Fedor Paretsky | TrustRadius Reviewer

Quantum Metric

  • Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
  • Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
  • Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.
Erica D'Aloia | TrustRadius Reviewer

Cons

Countly

  • The UI is not the best
  • Documentation- hard to find what you're looking for sometimes
Anonymous | TrustRadius Reviewer

Quantum Metric

  • Would like more working out-of-the-box solutions (a lot of event tracking on our site has required custom events)
  • The platform can be a case of "information overload" — there is just a ton of data and it's overwhelming when you first interact with it
Anonymous | TrustRadius Reviewer

Pricing Details

Countly

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per month per data point

Countly Editions & Modules

Edition
Countly Enterprise EditionPersonalized Plans1
Countly Community EditionFree Forever
  1. per month per data point
  2. none
Additional Pricing Details
Customizable, with free Community Edition (free forever) and free Enterprise Edition trial (free for 1 Month).

Quantum Metric

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Quantum Metric Editions & Modules

Additional Pricing Details

Likelihood to Renew

Countly

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.5
Based on 2 answers
Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use
Enrique Membreno | TrustRadius Reviewer

Usability

Countly

No score
No answers yet
No answers on this topic

Quantum Metric

Quantum Metric 7.7
Based on 12 answers
For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.
Salil Chatrath | TrustRadius Reviewer

Support Rating

Countly

Countly 7.0
Based on 2 answers
Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.
Anonymous | TrustRadius Reviewer

Quantum Metric

Quantum Metric 8.7
Based on 61 answers
I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.
Ben Anderson | TrustRadius Reviewer

Alternatives Considered

Countly

Countly have two main elements that make it the better option. First is open sourced so you can edit with code new options and new events, also you can use a variety of plugins depending of the necessities of the users and the objectives of every analysis. The second characteristic is that is very easy to use and even if is open source and the code could seem complex everything is very intuitive.
Carlos David González Vargas | TrustRadius Reviewer

Quantum Metric

We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.
Bill Saffold | TrustRadius Reviewer

Return on Investment

Countly

  • It is great for beginners!
  • It is simple to use!
  • It can be integrated with other apps such as Ubuntu.
Nicolas Van Levi Buenviaje | TrustRadius Reviewer

Quantum Metric

  • It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
  • Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.
Rubeena Shaikh | TrustRadius Reviewer

Screenshots

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