Countly vs Quantum Metric

Likelihood to Recommend

Countly is wonderful. It mhas affordable options for startups that are experimenting with event and market-tracking services that can't afford more expensive services but do have the cloud credits to operate Countly. For later-stage companies that have the money, but not the time to set up a service like this, a service like Amplitude, Segment, or Mixpanel may be a better alternative.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.

Read full review

Jess Johnson

Director, Business Development

Blast Analytics & MarketingInformation Technology and Services, 11-50 employees

View all 34 answers on this topic

Pros

Great tool for mobile and web analytics
Open source

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 2 answers on this topic

Identifying user pain points and frustrations. Quantum Metrics has a data point called Rage Click which shows when a customer has clicked multiple times back to back on a particular section of the website.
Replaying a session to see everything that is loading on the front end to the customer, as well as the backed end of the website, has been critical in troubleshooting the experience.
Heatmaps are a awesome tool we have found very useful in showing engagement with different content on the page, how far user scroll & drop off and to see a split side by side view of the same page in an a/b test.

Read full review

Erica D'Aloia

Product Manager, Lifestages

Bed Bath & BeyondRetail, 10,001+ employees

View all 34 answers on this topic

Cons

Bad UI - The UI is quite outdated and poorly designed, which was one of the principal reasons for us moving away from Countly.
Some poor documentation - 3rd-party documentation and tutorials for some of their mobile SDKs are better than Countly's own documentation.
Server requirements can be a bit high - For startups with trial credits on cloud computing services, this may not be a problem. Otherwise, Countly can get as expensive as hosted services like Segment and Mixpanel.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

Usability. Eliminate clicks on repetitive tasks, enable more terms to be searchable in the global search bar, and reduce the number of back-and-forth clicks.
Make videos more accessible with the keyboard. Space bar to pause, left and right arrows to skip, ctrl/cmd+left/right to skip to the next session, escape to exit view mode, etc. That stuff goes a long way in making the product delightful.
Improve rendering of user sessions. Too many of them don't work properly.

Read full review

Ryan Caplin

Product Manager

1-800 ContactsRetail, 501-1000 employees

View all 34 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Quantum Metric 7.7

Based on 2 answers

Quantum is a nice tool and is user friendly however I believe there always room for improvement.We have experienced minor issues with a few sessions which were solved by Quantum support reps in a timely manner and some of the dashboards are not as robust as other tools we use

Read full review

Enrique Membreno

Digital Analyst

Western UnionFinancial Services, 10,001+ employees

View all 2 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Quantum Metric 7.6

Based on 13 answers

For a new user, it's pretty intuitive to onboard and start doing the basic functionalities. But QM has a lot of functionalities which can be leveraged by more team members (especially when you don't have analysts dedicatedly using this) if further enhancements to usability are made.

Read full review

Salil Chatrath

Senior Product Manager

Seera GroupLeisure, Travel & Tourism, 1001-5000 employees

View all 13 answers on this topic

Support Rating

Countly 7.0

Based on 1 answer

Countly practically does everything you need it to do. However, it can have challenges of its own sometimes.

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 1 answers on this topic

Quantum Metric 8.7

Based on 63 answers

I've been very impressed with the support Quantum Metric has provided. Our amazing Customer Success team has provided excellent service and has gone above and beyond in helping us use and understand the tool. We hold weekly calls with multiple teams and QM has been proactive in bringing things to our team's attention and making suggestions. The support has been one of the most important aspects of having QM and has allowed us to make great strides in improving how we use data and user research in our work.

Read full review

Ben Anderson

Product Management Intern - Ecommerce Team

American GirlConsumer Goods, 1001-5000 employees

View all 63 answers on this topic

Alternatives Considered

Matomo has poor integrations and SDK support compared to Countly. It is also significantly harder to set up compared to Countly. There have also been complaints about Matomo having security flaws. Additionally, Matomo seemed to lack common analytics platform features, like segmentation, and tracking/downloading raw data. These features are very easy to use in Countly and are usually a necessity for most companies.

Read full review

Fedor Paretsky

Co-Founder/CEO

aspace, Inc.Computer Software, 1-10 employees

View all 2 answers on this topic

We have used - as an organization - multiple products that each fill a roll or task Quantum Metric provides...however I think there are very few tools or SaaS solutions out there that bundle so much into one solution. QM was better than the replay tool another group was utilizing (Mouseflow) because with our contract we could capture and review way more replays as well as have those replays married to actual, quantifiable data. From an analytics point, is so much easier to install event tracking as opposed to our basic Google Analytics implementation. However, I would still use GA as a primary record for measuring overall site performance since QM doesn't have robust product sales tracking.At one point we did review a competitor called Content Square. They seemed very focused on heat mapping.

Read full review

Bill Saffold

Manager - Direct To Consumer ecommerce

New BalanceApparel & Fashion, 1001-5000 employees

View all 34 answers on this topic

Return on Investment

Positive: in-depth analysis
Negative: lack of documentation

Read full review

Verified User

Director in Marketing

Internet Company, 51-200 employees

View all 2 answers on this topic

It helps us to resolve the customer issues very fast so that we can fix the issue in a very short period which increases faster resolution.
Sometimes customers are going through wrong process and we can easily help the customer with the help of a QM session.

Read full review

Rubeena Shaikh

Analyst

Western UnionFinancial Services, 5001-10,000 employees

View all 34 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Countly Editions & Modules

On-premise Edition

Countly Enterprise Edition	Please ask¹

per installation

SaaS Edition

Countly Cloud Edition	$125¹

per 500K API calls

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Quantum Metric Editions & Modules

—

Additional Pricing Details

—

Countly vs Quantum Metric

Countly

Quantum Metric

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Countly Editions & Modules

On-premise Edition

SaaS Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Quantum Metric Editions & Modules

Additional Pricing Details

Add comparison