What users are saying about
Top Rated
45 Ratings
Top Rated
45 Ratings
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Score 7.4 out of 100
22 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Nexonia, by Emburse

I think Nexonia Expenses one of the only options in this market, and honestly, if this vendor is as frustrating to use, I can only imagine that the other vendors are just equally bad. In some markets and some industries, "Okay" is good enough. I can imagine that one of the reasons it was chosen as the vendor is because lot expenses come from lots of employees from around the world. A vendor that can handle the scale of all of those entries and process them is probably the bar, not that the tool is easy to use.
Jessica Rich | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Nexonia, by Emburse

  • The integration with NetSuite is well executed.
  • The system is intuitive for both users and approvers.
  • Ability to feed credit card data into the system is super helpful.
Alicia Azulay | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Nexonia, by Emburse

  • Invoices and Payables modules would need improvement if you were trying to utilize an all in one option for your organization.
  • The OCR for receipts within expense management is very inconsistent and does not have great functionality.
Kendra Zondervan | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

Nexonia, by Emburse

Nexonia, by Emburse 7.2
Based on 8 answers
I was not talking directly with the customer support. My understanding was that, there was some maintenance on the platform but it was never inconvenient for employee or during pick time when employee would put their expenses in the tool. To that extent, I think the support for Nexonia is correct
Renaud Renvoye | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Nexonia, by Emburse

Nexonia is probably more expensive than Expensify but has been around longer and has more features (accounts payable, time entry, etc). We decided on Nexonia for their customization features and amazing customer support.
Anonymous | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Nexonia, by Emburse

  • Easy to learn and use for employees
  • Precise expense tracking and easy approvals
  • Good reporting of overall expenses monthly / annually etc
Anonymous | TrustRadius Reviewer

Screenshots

Coupa

Nexonia, by Emburse

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nexonia, by Emburse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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