Coupa vs. Sage Expense Management

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

A business/individual can definitely opt Fyle for their expense tracking and management. In a remote-first, employee first world, it's vital for companies to stay close to employees and make it easier for employees/users to claim reimbursements etc. A cloud software like Fyle is all you need to get started. What more do you need than a robust app that has seen over 50 million dollars being reimbursed to date? While this is the positive use case of Fyle, I think another major use case would be to monitor and track expenses made by employees. It'll help finance teams to see policy violations, make sure the claims are authentic, and reimburse only valid claims. It's intelligent in that way.

Incentivized

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• Automatic details filling feature of Fyle saves a lot of time in browsing each and every receipt and then entering the details
• Categorization provided by Fyle assists in reducing navigating and search time for itemizing the bills
• Linking the audit feature from Fyle has helped in reducing the turnaround time for audit queries and thus improved productivity for audit team
• Keeping a complete track of all claims submitted in the dashboard provides a clear view of what expenses are penign to be approved by audit team

Incentivized

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

• Ability to upload multiple bills at once. The file upload option as of now allows only one file to be uploaded at a time

Incentivized

I love using coupa but i'm not the decision maker in this regard.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

Features wise both Zoho and Concur are equivalent to Fyle - may be they even offer more features. We picked Fyle particularly because: a) We are a small organization of less than 200 employees and were looking for a cloud based offering b) We had to keep our costs minimal without making major changes to our organization structure Fyle was most optimal that catered to all our requirements.

Incentivized

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized

• Lesser manual work
• High Employee morale
• More accountability

Incentivized