What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 11 reviews and ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 27 reviews and ratings
Feature Set Ratings
Testing and Experimentation
Coveo Relevance Cloud
Feature Set Not Supported
N/A

8.3
Webtrends Optimize
83%
Webtrends Optimize ranks higher in 19/19 features
Webtrends Optimize ranks higher in 19/19 features
a/b experiment testing
N/A
0 Ratings

9.1
91%
1 Rating
Split URL testing
N/A
0 Ratings

8.2
82%
1 Rating
Multivariate testing
N/A
0 Ratings

8.2
82%
1 Rating
Multi-page/funnel testing
N/A
0 Ratings

8.2
82%
1 Rating
Cross-browser testing
N/A
0 Ratings

8.2
82%
1 Rating
Mobile app testing
N/A
0 Ratings

8.2
82%
1 Rating
Test significance
N/A
0 Ratings

8.2
82%
1 Rating
Visual / WYSIWYG editor
N/A
0 Ratings

8.2
82%
1 Rating
Advanced code editor
N/A
0 Ratings

8.2
82%
1 Rating
Page surveys
N/A
0 Ratings

8.2
82%
1 Rating
Visitor recordings
N/A
0 Ratings

8.2
82%
1 Rating
Preview mode
N/A
0 Ratings

8.2
82%
1 Rating
Test duration calculator
N/A
0 Ratings

8.2
82%
1 Rating
Experiment scheduler
N/A
0 Ratings

8.2
82%
1 Rating
Experiment workflow and approval
N/A
0 Ratings

8.2
82%
1 Rating
Dynamic experiment activation
N/A
0 Ratings

8.2
82%
1 Rating
Client-side tests
N/A
0 Ratings

9.1
91%
1 Rating
Server-side tests
N/A
0 Ratings

8.2
82%
1 Rating
Mutually exclusive tests
N/A
0 Ratings

8.2
82%
1 Rating
Audience Segmentation & Targeting
Coveo Relevance Cloud
Feature Set Not Supported
N/A

8.2
Webtrends Optimize
82%
Webtrends Optimize ranks higher in 4/4 features
Webtrends Optimize ranks higher in 4/4 features
Standard visitor segmentation
N/A
0 Ratings

9.1
91%
1 Rating
Behavioral visitor segmentation
N/A
0 Ratings

8.2
82%
1 Rating
Traffic allocation control
N/A
0 Ratings

7.3
73%
1 Rating
Website personalization
N/A
0 Ratings

8.2
82%
1 Rating
Results and Analysis
Coveo Relevance Cloud
Feature Set Not Supported
N/A

8.1
Webtrends Optimize
81%
Webtrends Optimize ranks higher in 9/9 features
Webtrends Optimize ranks higher in 9/9 features
Click analytics
N/A
0 Ratings

9.1
91%
1 Rating
Scroll maps
N/A
0 Ratings

7.3
73%
1 Rating
Form fill analysis
N/A
0 Ratings

7.3
73%
1 Rating
Conversion tracking
N/A
0 Ratings

8.2
82%
1 Rating
Goal tracking
N/A
0 Ratings

8.2
82%
1 Rating
Test reporting
N/A
0 Ratings

8.2
82%
1 Rating
Results segmentation
N/A
0 Ratings

8.2
82%
1 Rating
CSV export
N/A
0 Ratings

8.2
82%
1 Rating
Experiments results dashboard
N/A
0 Ratings

8.2
82%
1 Rating
Attribute Ratings
- Coveo Relevance Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
10.0
Coveo Relevance Cloud
100%
4 Ratings

7.4
Webtrends Optimize
74%
17 Ratings
Likelihood to Renew
6.6
Coveo Relevance Cloud
66%
2 Ratings

5.3
Webtrends Optimize
53%
5 Ratings
Usability
Coveo Relevance Cloud
N/A
0 Ratings

7.0
Webtrends Optimize
70%
2 Ratings
Availability
Coveo Relevance Cloud
N/A
0 Ratings

10.0
Webtrends Optimize
100%
2 Ratings
Performance
Coveo Relevance Cloud
N/A
0 Ratings

10.0
Webtrends Optimize
100%
2 Ratings
Support Rating
Coveo Relevance Cloud
N/A
0 Ratings

9.1
Webtrends Optimize
91%
4 Ratings
Online Training
Coveo Relevance Cloud
N/A
0 Ratings

6.0
Webtrends Optimize
60%
1 Rating
Implementation Rating
Coveo Relevance Cloud
N/A
0 Ratings

7.0
Webtrends Optimize
70%
2 Ratings
Likelihood to Recommend
Coveo Relevance Cloud
Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
CEO (Chief Executive Officer)
MC+AInformation Technology & Services, 11-50 employees
Webtrends Optimize
Webtrends optimize is a marketing solution aimed squarely at transactional and eCom based websites. I would only recommend a colleague to engage with the solution once the marketing dept is at a point where their website is fully optimized in regards to SEO and all the other fundamentals in order to truly build upon what Webtrends can offer. This shows you an easier way of measuring your ROI and the money you will invest with the tool-moving forward.

Verified User
Employee in Marketing
Retail Company, 201-500 employeesPros
Coveo Relevance Cloud
- Coveo is fast, search results come up quick (though it's not always great).
- Not much complexity to run.
- Coveo is implemented within our portal and doesn't require extra steps to use it.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesWebtrends Optimize
- Intuitive test set-up makes for a low learning curve.
- Ability to create custom data tables which enable exporting of visitor level data for more in-depth analysis outside of the Webtrends Optimize platform.
- Visual Editor WYSIWYG interface enables non-technical users to easily execute basic tests.
Senior Analytics Consultant & Optimization Lead
PointmarcInformation Technology and Services, 51-200 employees
Cons
Coveo Relevance Cloud
- It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
- In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
- I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
- Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
- We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+
Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70). - Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
Web Developer
VelirInformation Technology and Services, 51-200 employees
Webtrends Optimize
- The cost is a factor. When you're trying to save money, particularly as a startup (a lot of our clients are up-and-comers) it has to be seen as an investment...but the cost to implement the system is fairly large.
- There's a bit of a steep learning curve, you can't just dive into the program.
- It's not impossible but it's not as easy as snapping your fingers to easily implement the program cross-platform.

Verified User
Employee in Marketing
Design Company, 11-50 employeesPricing Details
Coveo Relevance Cloud
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$600 per month
Coveo Relevance Cloud Editions & Modules
Edition
Base | $6001 |
---|---|
Pro | $1,3201 |
- per month
Additional Pricing Details
—Webtrends Optimize
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Webtrends Optimize Editions & Modules
—
Additional Pricing Details
We don't believe in tiering or different prices for different tools - our entire feature set is available to all users as standard. One price, agreed up front. With no hidden 'extras'.Likelihood to Renew
Coveo Relevance Cloud
Coveo Relevance Cloud 6.6
Based on 2 answers
This question is not applicable to me
Project Manager
Slalom ConsultingInformation Technology and Services, 10,001+ employees
Webtrends Optimize
Webtrends Optimize 5.3
Based on 5 answers
Difficulty was getting business units to take the time and spend the money to test, and then implement, best options.
Group Manager, Interactive Marketing
BazaarvoiceElectrical/Electronic Manufacturing, 10,001+ employees
Usability
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 7.0
Based on 2 answers
Set up of basic tests that do not use segmentation or targeting is an intuitive experience that can be learned quickly by new users. However, as the need for segmentation and other more advanced capabilities arise, the experience begins to degrade.
Senior Analytics Consultant & Optimization Lead
PointmarcInformation Technology and Services, 51-200 employees
Reliability and Availability
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 10.0
Based on 2 answers
zero complaints. I'm not aware of it ever failing.

Verified User
Director in Marketing
Banking Company, 501-1000 employeesPerformance
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 10.0
Based on 2 answers
Zero complaints. It seemed to do its job quickly and accurately.

Verified User
Director in Marketing
Banking Company, 501-1000 employeesSupport Rating
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 9.1
Based on 4 answers
The support from the team at Webtrends Optimize is unparalleled. There is always someone to consult should there be any issues.
Sales and Marketing Handler
NC InsuranceInsurance, 11-50 employees
Online Training
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 6.0
Based on 1 answer
Online training was ok. Because every test is a custom test, there's only so much that can be covered in a generic lesson.

Verified User
Director in Marketing
Banking Company, 501-1000 employeesImplementation Rating
Coveo Relevance Cloud
No score
No answers yet
No answers on this topic
Webtrends Optimize
Webtrends Optimize 7.0
Based on 2 answers
Implementation was pretty straightforward

Verified User
Director in Marketing
Banking Company, 501-1000 employeesAlternatives Considered
Coveo Relevance Cloud
No answers on this topic
Webtrends Optimize
Webtrends Optimize can be used for much more complex tests, allows better conversion tracking and data collection. Visual Website Optimizer (VWO) is suitable for smaller, simple projects. Webtrends Optimize comes with an excellent consultancy that could save you a lot of time and resources
E-Marketing Analyst
Epson Europe B.V.Computer Hardware, 1001-5000 employees
Return on Investment
Coveo Relevance Cloud
- Quick to find things in a massive database when needed.
- Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
- Coveo is not always the most useful but does its job when general information is needed.

Verified User
Team Lead in Professional Services
Civil Engineering Company, 10,001+ employeesWebtrends Optimize
- So far we haven't seen an ROI that we can accurately measure due to only running a couple of tests that haven't resulted in direct, site wide changes. However, we have learnt a lot about how to set up the right processes and documentation.
Products.office.com UK Site Manager
MicrosoftComputer Software, 10,001+ employees