What users are saying about
11 Ratings
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Score 7.2 out of 100
27 Ratings
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Score 9 out of 100

Feature Set Ratings

    Testing and Experimentation

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    8.3

    Webtrends Optimize

    83%
    Webtrends Optimize ranks higher in 19/19 features

    a/b experiment testing

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Split URL testing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multivariate testing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multi-page/funnel testing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Cross-browser testing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Mobile app testing

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Test significance

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Advanced code editor

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Page surveys

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Visitor recordings

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Preview mode

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Test duration calculator

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Experiment scheduler

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Experiment workflow and approval

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Dynamic experiment activation

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Client-side tests

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Server-side tests

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Mutually exclusive tests

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Audience Segmentation & Targeting

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    8.2

    Webtrends Optimize

    82%
    Webtrends Optimize ranks higher in 4/4 features

    Standard visitor segmentation

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Behavioral visitor segmentation

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Traffic allocation control

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Website personalization

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Results and Analysis

    Coveo Relevance Cloud

    Feature Set Not Supported
    N/A
    8.1

    Webtrends Optimize

    81%
    Webtrends Optimize ranks higher in 9/9 features

    Click analytics

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Scroll maps

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Form fill analysis

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Conversion tracking

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Goal tracking

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Test reporting

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Results segmentation

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    CSV export

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Experiments results dashboard

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Attribute Ratings

    • Coveo Relevance Cloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    10.0

    Coveo Relevance Cloud

    100%
    4 Ratings
    7.4

    Webtrends Optimize

    74%
    17 Ratings

    Likelihood to Renew

    6.6

    Coveo Relevance Cloud

    66%
    2 Ratings
    5.3

    Webtrends Optimize

    53%
    5 Ratings

    Usability

    Coveo Relevance Cloud

    N/A
    0 Ratings
    7.0

    Webtrends Optimize

    70%
    2 Ratings

    Availability

    Coveo Relevance Cloud

    N/A
    0 Ratings
    10.0

    Webtrends Optimize

    100%
    2 Ratings

    Performance

    Coveo Relevance Cloud

    N/A
    0 Ratings
    10.0

    Webtrends Optimize

    100%
    2 Ratings

    Support Rating

    Coveo Relevance Cloud

    N/A
    0 Ratings
    9.1

    Webtrends Optimize

    91%
    4 Ratings

    Online Training

    Coveo Relevance Cloud

    N/A
    0 Ratings
    6.0

    Webtrends Optimize

    60%
    1 Rating

    Implementation Rating

    Coveo Relevance Cloud

    N/A
    0 Ratings
    7.0

    Webtrends Optimize

    70%
    2 Ratings

    Likelihood to Recommend

    Coveo Relevance Cloud

    Coveo Relevance Cloud is a great solution to implement into Salesforce to provide Knowledge-Centered Support, Enhancements to a Customer Community, to provide sales aids, or to complement your customized app in Salesforce.
    Michael Cizmar | TrustRadius Reviewer

    Webtrends Optimize

    Webtrends optimize is a marketing solution aimed squarely at transactional and eCom based websites. I would only recommend a colleague to engage with the solution once the marketing dept is at a point where their website is fully optimized in regards to SEO and all the other fundamentals in order to truly build upon what Webtrends can offer. This shows you an easier way of measuring your ROI and the money you will invest with the tool-moving forward.
    Anonymous | TrustRadius Reviewer

    Pros

    Coveo Relevance Cloud

    • Coveo is fast, search results come up quick (though it's not always great).
    • Not much complexity to run.
    • Coveo is implemented within our portal and doesn't require extra steps to use it.
    Anonymous | TrustRadius Reviewer

    Webtrends Optimize

    • Intuitive test set-up makes for a low learning curve.
    • Ability to create custom data tables which enable exporting of visitor level data for more in-depth analysis outside of the Webtrends Optimize platform.
    • Visual Editor WYSIWYG interface enables non-technical users to easily execute basic tests.
    Michael O'Connor | TrustRadius Reviewer

    Cons

    Coveo Relevance Cloud

    • It would be great if Coveo 6 allowed you to rebuild indexes from a certain subtree instead of needing to rebuild the entire tree to see changes. This functionality was added in Coveo 7 and is very useful.
    • In Coveo 6, integration with Sitecore is more difficult than one would expect. This integration is much improved in Coveo 7.
    • I have seen cases where an exception thrown when crawling a specific document will cause the indexing to stop completely. I believe this only happens in implementations using custom faceting but it could be handled more efficiently if the trouble document was skipped and the indexing could continue.
    • Relevancy ranking editor is good but not as powerful as GSA. GSA offers a self-learning scorer which automatically analyzes user behavior and the specific links that users click on for specific queries to fine tune relevance and scoring.
    • We've ran into issues on multiple clients with Sitecore items being indexed multiple times in Sitecore 7 and Coveo 7. The fix Coveo suggested was to upgrade our Sitecore version and Coveo but unfortunately this didn't resolve our issue. After months of testing we were finally able to resolve this by implementing our own CoveoItemCrawler to get around the issue (based on https://developers.coveo.com/display/public/SC201404/Items+in+the+Same+Language+Gets+Indexed+Multiple+Times;jsessionid=3C1A2AE33540E0A0B8BB52BA3A64AF70).
    • Integration with RabbitMQ in Coveo 7 seems error prone. We often see the error "The AMQP operation was interrupted" and on occasion, need to restart the Coveo service to get this operating again. In some extreme cases, we have also had to restart the server because of issues when attempting to restart the Coveo service.
    Rondel Ward | TrustRadius Reviewer

    Webtrends Optimize

    • The cost is a factor. When you're trying to save money, particularly as a startup (a lot of our clients are up-and-comers) it has to be seen as an investment...but the cost to implement the system is fairly large.
    • There's a bit of a steep learning curve, you can't just dive into the program.
    • It's not impossible but it's not as easy as snapping your fingers to easily implement the program cross-platform.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Coveo Relevance Cloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $600 per month

    Coveo Relevance Cloud Editions & Modules

    Edition
    Base$6001
    Pro$1,3201
    1. per month
    Additional Pricing Details

    Webtrends Optimize

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Webtrends Optimize Editions & Modules

    Additional Pricing Details
    We don't believe in tiering or different prices for different tools - our entire feature set is available to all users as standard. One price, agreed up front. With no hidden 'extras'.

    Likelihood to Renew

    Coveo Relevance Cloud

    Coveo Relevance Cloud 6.6
    Based on 2 answers
    This question is not applicable to me
    Lauren Jones, PMP | TrustRadius Reviewer

    Webtrends Optimize

    Webtrends Optimize 5.3
    Based on 5 answers
    Difficulty was getting business units to take the time and spend the money to test, and then implement, best options.
    David Reynolds-Gooch | TrustRadius Reviewer

    Usability

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 7.0
    Based on 2 answers
    Set up of basic tests that do not use segmentation or targeting is an intuitive experience that can be learned quickly by new users. However, as the need for segmentation and other more advanced capabilities arise, the experience begins to degrade.
    Michael O'Connor | TrustRadius Reviewer

    Reliability and Availability

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 10.0
    Based on 2 answers
    zero complaints. I'm not aware of it ever failing.
    Anonymous | TrustRadius Reviewer

    Performance

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 10.0
    Based on 2 answers
    Zero complaints. It seemed to do its job quickly and accurately.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 9.1
    Based on 4 answers
    The support from the team at Webtrends Optimize is unparalleled. There is always someone to consult should there be any issues.
    Freddie Wilkinson | TrustRadius Reviewer

    Online Training

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 6.0
    Based on 1 answer
    Online training was ok. Because every test is a custom test, there's only so much that can be covered in a generic lesson.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Coveo Relevance Cloud

    No score
    No answers yet
    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize 7.0
    Based on 2 answers
    Implementation was pretty straightforward
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Coveo Relevance Cloud

    No answers on this topic

    Webtrends Optimize

    Webtrends Optimize can be used for much more complex tests, allows better conversion tracking and data collection. Visual Website Optimizer (VWO) is suitable for smaller, simple projects. Webtrends Optimize comes with an excellent consultancy that could save you a lot of time and resources
    Magdalena Petrova | TrustRadius Reviewer

    Return on Investment

    Coveo Relevance Cloud

    • Quick to find things in a massive database when needed.
    • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
    • Coveo is not always the most useful but does its job when general information is needed.
    Anonymous | TrustRadius Reviewer

    Webtrends Optimize

    • So far we haven't seen an ROI that we can accurately measure due to only running a couple of tests that haven't resulted in direct, site wide changes. However, we have learnt a lot about how to set up the right processes and documentation.
    Chris Sharman | TrustRadius Reviewer

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