What users are saying about
6 Ratings
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Score 8 out of 100
26 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Coveo Relevance Platform

Coveo is well-suited for larger companies that have a huge amount of files sitting its databases. For a company of more than 100K employees, Coveo does a nice job of sifting through massive piles of data. For example, if I wanted to find something about 401K matches, I could type that into the Coveo search bar on our portal and it would give me all the files in our system about investing in 401K in our company. The results don't take too long to come up as well.
Anonymous | TrustRadius Reviewer

Webtrends Optimize

Webtrends optimize is a marketing solution aimed squarely at transactional and eCom based websites. I would only recommend a colleague to engage with the solution once the marketing dept is at a point where their website is fully optimized in regards to SEO and all the other fundamentals in order to truly build upon what Webtrends can offer. This shows you an easier way of measuring your ROI and the money you will invest with the tool-moving forward.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Testing and Experimentation

Coveo Relevance Platform
Webtrends Optimize
8.3
a/b experiment testing
Coveo Relevance Platform
Webtrends Optimize
9.1
Split URL testing
Coveo Relevance Platform
Webtrends Optimize
8.2
Multivariate testing
Coveo Relevance Platform
Webtrends Optimize
8.2
Multi-page/funnel testing
Coveo Relevance Platform
Webtrends Optimize
8.2
Cross-browser testing
Coveo Relevance Platform
Webtrends Optimize
8.2
Mobile app testing
Coveo Relevance Platform
Webtrends Optimize
8.2
Test significance
Coveo Relevance Platform
Webtrends Optimize
8.2
Visual / WYSIWYG editor
Coveo Relevance Platform
Webtrends Optimize
8.2
Advanced code editor
Coveo Relevance Platform
Webtrends Optimize
8.2
Page surveys
Coveo Relevance Platform
Webtrends Optimize
8.2
Visitor recordings
Coveo Relevance Platform
Webtrends Optimize
8.2
Preview mode
Coveo Relevance Platform
Webtrends Optimize
8.2
Test duration calculator
Coveo Relevance Platform
Webtrends Optimize
8.2
Experiment scheduler
Coveo Relevance Platform
Webtrends Optimize
8.2
Experiment workflow and approval
Coveo Relevance Platform
Webtrends Optimize
8.2
Dynamic experiment activation
Coveo Relevance Platform
Webtrends Optimize
8.2
Client-side tests
Coveo Relevance Platform
Webtrends Optimize
9.1
Server-side tests
Coveo Relevance Platform
Webtrends Optimize
8.2
Mutually exclusive tests
Coveo Relevance Platform
Webtrends Optimize
8.2

Audience Segmentation & Targeting

Coveo Relevance Platform
Webtrends Optimize
8.2
Standard visitor segmentation
Coveo Relevance Platform
Webtrends Optimize
9.1
Behavioral visitor segmentation
Coveo Relevance Platform
Webtrends Optimize
8.2
Traffic allocation control
Coveo Relevance Platform
Webtrends Optimize
7.3
Website personalization
Coveo Relevance Platform
Webtrends Optimize
8.2

Results and Analysis

Coveo Relevance Platform
Webtrends Optimize
8.1
Click analytics
Coveo Relevance Platform
Webtrends Optimize
9.1
Scroll maps
Coveo Relevance Platform
Webtrends Optimize
7.3
Form fill analysis
Coveo Relevance Platform
Webtrends Optimize
7.3
Conversion tracking
Coveo Relevance Platform
Webtrends Optimize
8.2
Goal tracking
Coveo Relevance Platform
Webtrends Optimize
8.2
Test reporting
Coveo Relevance Platform
Webtrends Optimize
8.2
Results segmentation
Coveo Relevance Platform
Webtrends Optimize
8.2
CSV export
Coveo Relevance Platform
Webtrends Optimize
8.2
Experiments results dashboard
Coveo Relevance Platform
Webtrends Optimize
8.2

Pros

Coveo Relevance Platform

  • Searching a large set of documents is very fast
  • Support for faceted searching
  • Supports synonyms through an admin panel or via an external file
  • Out-of-box controls for rendering search, results, and faceting.
  • Customization allows for more flexible implementations
  • .NET hooks exist allowing code to be injected into its indexing process. This allows for more advanced taxonomy indexing (for example inspecting semantic information during indexing)
  • Items published via Sitecore are automatically indexed (within a minute or two of publish time)
  • Out-of-box support for ranking files attached to pages (PDFs, DOCs, etc) based on search term relevancy
  • Supports ranking certain file types above others (giving PDFs more weight than DOCs, etc)
  • Out-of-box support for crawling web pages from multiple sources. Each source can be configured with different crawl frequencies.
  • Coveo 7 introduces a JavaScript search interface in conjunction with a new REST API that you can use as an alternative to the out-of-the-box Coveo .NET search interfaces. This is also customizable and even supports templating engines like mustache and underscore.
  • They have a StackOverflow-like forum where you can get assistance from the community: https://answers.coveo.com/ .
Rondel Ward | TrustRadius Reviewer

Webtrends Optimize

  • Intuitive test set-up makes for a low learning curve.
  • Ability to create custom data tables which enable exporting of visitor level data for more in-depth analysis outside of the Webtrends Optimize platform.
  • Visual Editor WYSIWYG interface enables non-technical users to easily execute basic tests.
Michael O'Connor | TrustRadius Reviewer

Cons

Coveo Relevance Platform

  • UI changes were cumbersome and timely to make changes to based on business requirements and user feedback. We were not able to optimize in the UI due to the constraints.
  • Analytics in the version we had were very poor. UI was built in Silverlight with no exportable version to be able to perform further analysis of data. Many product suggestions around additional metrics needed.
  • We struggled around data ranking and relevance due to the amount of unstructured data that we were indexing. This caused user adoption issues. This service and guidance was something that we were never really able to get from Coveo with my time using the product. The relevance controls were very simplistic and did not give us much control.
Lauren Jones, PMP | TrustRadius Reviewer

Webtrends Optimize

  • The cost is a factor. When you're trying to save money, particularly as a startup (a lot of our clients are up-and-comers) it has to be seen as an investment...but the cost to implement the system is fairly large.
  • There's a bit of a steep learning curve, you can't just dive into the program.
  • It's not impossible but it's not as easy as snapping your fingers to easily implement the program cross-platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Coveo Relevance Platform

Coveo Relevance Platform 6.6
Based on 2 answers
We still have many clients which have custom search implementations supported by Coveo which crawl their Sitecore instances. From that perspective, I'm very likely to use it again. One of the main drawbacks I have heard is that Coveo is relatively expensive. The size of your project budget may have a greater influence on your decision to use Coveo if the custom features are not must-haves for your organization
Rondel Ward | TrustRadius Reviewer

Webtrends Optimize

Webtrends Optimize 5.3
Based on 5 answers
Difficulty was getting business units to take the time and spend the money to test, and then implement, best options.
David Reynolds-Gooch | TrustRadius Reviewer

Usability

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 7.0
Based on 2 answers
Set up of basic tests that do not use segmentation or targeting is an intuitive experience that can be learned quickly by new users. However, as the need for segmentation and other more advanced capabilities arise, the experience begins to degrade.
Michael O'Connor | TrustRadius Reviewer

Reliability and Availability

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 10.0
Based on 1 answer
zero complaints. I'm not aware of it ever failing.
Anonymous | TrustRadius Reviewer

Performance

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 10.0
Based on 1 answer
Zero complaints. It seemed to do its job quickly and accurately.
Anonymous | TrustRadius Reviewer

Support Rating

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 9.1
Based on 2 answers
The support from the team at Webtrends Optimize is unparalleled. There is always someone to consult should there be any issues.
Freddie Wilkinson | TrustRadius Reviewer

Online Training

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 6.0
Based on 1 answer
Online training was ok. Because every test is a custom test, there's only so much that can be covered in a generic lesson.
Anonymous | TrustRadius Reviewer

Implementation Rating

Coveo Relevance Platform

No score
No answers yet
No answers on this topic

Webtrends Optimize

Webtrends Optimize 7.0
Based on 1 answer
Implementation was pretty straightforward
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coveo Relevance Platform

No answers on this topic

Webtrends Optimize

Webtrends Optimize can be used for much more complex tests, allows better conversion tracking and data collection. Visual Website Optimizer (VWO) is suitable for smaller, simple projects. Webtrends Optimize comes with an excellent consultancy that could save you a lot of time and resources
Magdalena Petrova | TrustRadius Reviewer

Return on Investment

Coveo Relevance Platform

  • Quick to find things in a massive database when needed.
  • Results need to be more concise - sometimes we spend more time looking for the right file than if we were to just search amongst our own networks instead.
  • Coveo is not always the most useful but does its job when general information is needed.
Anonymous | TrustRadius Reviewer

Webtrends Optimize

  • So far we haven't seen an ROI that we can accurately measure due to only running a couple of tests that haven't resulted in direct, site wide changes. However, we have learnt a lot about how to set up the right processes and documentation.
Chris Sharman | TrustRadius Reviewer

Screenshots

Pricing Details

Coveo Relevance Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webtrends Optimize

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Coveo Relevance Platform
8.0
Webtrends Optimize
7.4

Likelihood to Renew

Coveo Relevance Platform
6.6
Webtrends Optimize
5.3

Usability

Coveo Relevance Platform
Webtrends Optimize
7.0

Reliability and Availability

Coveo Relevance Platform
Webtrends Optimize
10.0

Performance

Coveo Relevance Platform
Webtrends Optimize
10.0

Support Rating

Coveo Relevance Platform
Webtrends Optimize
9.1

Online Training

Coveo Relevance Platform
Webtrends Optimize
6.0

Implementation Rating

Coveo Relevance Platform
Webtrends Optimize
7.0

Add comparison