Webtrends Optimize Leaves Much to be Desired
Michael O'Connor | TrustRadius Reviewer
December 18, 2014

Webtrends Optimize Leaves Much to be Desired

Score 3 out of 10
Vetted Review
Verified User
Review Source

Software Version

8

Modules Used

  • Full Feature Interface
  • Visual Editor

Overall Satisfaction with Webtrends Optimize

Webtrends Optimize is being used across the organization primarily for A/B testing, but is also being leveraged for it's targeting capabilities.
  • Intuitive test set-up makes for a low learning curve.
  • Ability to create custom data tables which enable exporting of visitor level data for more in-depth analysis outside of the Webtrends Optimize platform.
  • Visual Editor WYSIWYG interface enables non-technical users to easily execute basic tests.
  • Inability to configure multiple segments or targets within a single test - a separate test must be set up for each individual segment - which leads to significant inefficiencies in both test set-up and reporting. This makes segmentation discovery difficult, and hinders an effective targeting strategy.
  • There are no pre-configured integrations with other data source - integrations must be done client-side.
  • We've experienced high timeout rates compared to other tools that we've used, which results in a relatively high number of visitors that are served the default content and are not included in the test. This presents several issues, but one being that it can take significantly longer to reach sufficient sample size for a test.
  • More extensive documentation and support content pertaining to some of more advanced topics (e.g. data tables, integrations) would be helpful.
  • It has helped to inform content strategy and increase content consumption.
  • It has helped to create a data-driven culture within the organization.
Not applicable.
There are certainly a few things to consider. If you're looking to run A/B/n or Multivariate tests with some basic segmentation or targeting then Webtrends Optimize is capable of providing that. If budget is a major consideration then that is another area where Optimize may be more attractive. However, based on both of these criteria it is my opinion that there are other tools out there that provide more value. For segmentation discovery, identification of user affinities, and execution of an effective targeting and personalization strategy then there are certainly other tools that should be considered.

Evaluating Webtrends Optimize and Competitors

  • Price
  • Product Usability
  • Existing Relationship with the Vendor

Using Webtrends Optimize

Set up of basic tests that do not use segmentation or targeting is an intuitive experience that can be learned quickly by new users. However, as the need for segmentation and other more advanced capabilities arise, the experience begins to degrade.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creation of new projects and tests
  • Management of test state and lifecycle
  • Quality assurance features
  • Set up of multiple segments and/or targets for an individual test
  • Navigation and consumption of the reporting interface