What users are saying about
10 Ratings
10 Ratings
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Score 9.7 out of 100
28 Ratings
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Score 9.3 out of 100

Attribute Ratings

  • Coveragebook is rated higher in 1 area: Likelihood to Recommend
  • Coveragebook and Critical Mention are tied in 1 area: Support Rating

Likelihood to Recommend

9.5

Coveragebook

95%
5 Ratings
9.2

Critical Mention

92%
20 Ratings

Likelihood to Renew

Coveragebook

N/A
0 Ratings
10.0

Critical Mention

100%
7 Ratings

Usability

Coveragebook

N/A
0 Ratings
9.0

Critical Mention

90%
2 Ratings

Availability

Coveragebook

N/A
0 Ratings
8.0

Critical Mention

80%
2 Ratings

Support Rating

10.0

Coveragebook

100%
3 Ratings
10.0

Critical Mention

100%
2 Ratings

Implementation Rating

Coveragebook

N/A
0 Ratings
10.0

Critical Mention

100%
2 Ratings

Likelihood to Recommend

Coveragebook

Coveragebook is very well suited to preparing client reports. Links make it easy for clients to share the coverage within their companies by forwarding a link. The PDF reports also look great. There is an option to provide all the pages of a piece of coverage, or just the first, which is nice when a client is on one page of a multi-page article or product roundup. This way they don't have lots of extra pages that don't feature their product or brand.
Julie Eleftheriou | TrustRadius Reviewer

Critical Mention

Critical Mention is great for schools/businesses/etc. that want to know when they are in the news. Sometimes a brand's reputation can suffer greatly if you are not aware of an issue that was posted by a competitor or media outlet If you are not in the news a lot, there is no need for this product.
Tom McGuire | TrustRadius Reviewer

Pros

Coveragebook

  • Makes a presentable looking PDF of media coverage
  • Allows users to edit and add information like coverage impressions as needed
  • Enables you to customize your report (including all pages of coverage, just the first page, uploading your own screenshot, editing metrics, adding client logo, etc.)
Jess Messenger | TrustRadius Reviewer

Critical Mention

  • Critical Mention's customer service is excellent. Any time we've had a challenge finding a clip or anything, they are on top of it and go above and beyond to make sure we have what we are looking for quickly.
  • The ability to create tailored clips of each mention and quickly share them is unparalleled.
  • The reporting feature is fantastic. It makes it very simple to pull detailed reports and share them with interested parties.
Anonymous | TrustRadius Reviewer

Cons

Coveragebook

  • The design template is relatively standard and doesn't leave much room for change.
  • The Coveragebook team is still working on how to improve the social share reporting function.
Anonymous | TrustRadius Reviewer

Critical Mention

  • I believe the one frustration I have with searching in general that if the closed captioning is not correct on the broadcast end Critical Mention will miss that data. Which is not a Critical Mention issue and does overcome depending on the search. Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be about to handle 30-minute programs.
  • One nagging issue when using Critical Mention is that it does not save e-mail addresses when sending a report and this requires a waste of time having to type in e-mails that should be able to be pulled from the customers' contacts.
  • Also, it would be great if you wanted to capture a complete 30 minutes newscast, it could be done by using the search. The clips need to be able to handle 30-minute programs.
Jerry Kambic | TrustRadius Reviewer

Pricing Details

Coveragebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Critical Mention

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Coveragebook

No score
No answers yet
No answers on this topic

Critical Mention

Critical Mention 10.0
Based on 7 answers
I gave this a 5 only because I do not make the decisions to renew. When I used this at my previous company, I also recommended to the decision maker to renew this tool as it was a crucial piece to the overall client objective
Anonymous | TrustRadius Reviewer

Usability

Coveragebook

No score
No answers yet
No answers on this topic

Critical Mention

Critical Mention 9.0
Based on 2 answers
It's great for quickly looking up a specific clip, but this platform makes it difficult to select and accurately report on a high volume of clips
Lyla Shaibi | TrustRadius Reviewer

Support Rating

Coveragebook

Coveragebook 10.0
Based on 3 answers
I have had a few questions while using Coveragebook, some of which were answered in the FAQs, but others were not. I emailed customer support and had responses within one business day. (I'm in California and Coveragebook is in the UK, I believe.) All questions were answered to my satisfaction quickly.
Julie Eleftheriou | TrustRadius Reviewer

Critical Mention

Critical Mention 10.0
Based on 2 answers
Look, Critical Mention follows up on an or phone call immediately or in the AM the following business day. I have called them after hours and get a live person to work through any issues that may have come up. Support seems to be job one with Critical Mention.
Jerry Kambic | TrustRadius Reviewer

Implementation Rating

Coveragebook

No score
No answers yet
No answers on this topic

Critical Mention

Critical Mention 10.0
Based on 2 answers
Critical Mention implementation was easy and fast. Their support and training were awesome.
Jerry Kambic | TrustRadius Reviewer

Alternatives Considered

Coveragebook

We used to build coverage reports from scratch in PPT or send coverage links or PDFs of each piece of news to clients. Coveragebook is the first formal media coverage platform that we have used, and it suits all of our needs. It helps us save time, create great-looking reports, and present clients with detailed data about their media coverage.
Jess Messenger | TrustRadius Reviewer

Critical Mention

Burrelles is confusing and outdated. Critical Mention works on the side of the account team and understands our needs better. I was able to share hundreds of outlets that I wanted to be included in my online search and Critical Mention added all of them in less than a day I was seeing better results in my searches. The possibilities with Burrelles seem limited while Critical Mention's online monitoring service really lets me craft reports the way I want to
Anonymous | TrustRadius Reviewer

Return on Investment

Coveragebook

  • Quick and efficient tool to visually show the articles/webpages our company is mentioned in with high-level data for each site.
Avery Harris | TrustRadius Reviewer

Critical Mention

  • Every week the department I am a part does dozens of searches on Critical Mention. We use it as our primary search engine for all things broadcast.
  • One negative aspect is that we do not know where Critical Mention gets their audience viewing numbers from so we just have to take it as their word.
  • Another negative aspect is that we are limited on the amount of time that one clip can be so we have to share several clips of the same show with our clients.
Keith Wald | TrustRadius Reviewer

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