What users are saying about
3 Ratings
20 Ratings
3 Ratings
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Score 9 out of 100
20 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Contact Center Software

    8.7

    CrazyCall

    87%

    PhoneBurner

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Outbound response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call forwarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Predictive dialing

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    REST APIs

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call scripts

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call tracking

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM software integration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.7

    CrazyCall

    87%

    PhoneBurner

    Feature Set Not Supported
    N/A
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Recording

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Call analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Preview Dialer

    CrazyCall

    Feature Set Not Supported
    N/A
    7.7

    PhoneBurner

    77%
    PhoneBurner ranks higher in 4/4 features

    Contact preview

    N/A
    0 Ratings
    8.4
    84%
    8 Ratings

    Dialer-CRM integration

    N/A
    0 Ratings
    6.9
    69%
    7 Ratings

    Call notes & tags

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    Automatic call logging

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Core Dialer

    CrazyCall

    Feature Set Not Supported
    N/A
    9.0

    PhoneBurner

    90%
    PhoneBurner ranks higher in 7/7 features

    Outbound dialing

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Inbound routing

    N/A
    0 Ratings
    8.7
    87%
    4 Ratings

    Custom caller ID

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Click-to-call

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Recorded voicemail drop

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Dialer contact import

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Campaign & list management

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call Follow-up and Quality Assurance

    CrazyCall

    Feature Set Not Supported
    N/A
    9.0

    PhoneBurner

    90%
    PhoneBurner ranks higher in 3/3 features

    Follow-up calls

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Dialer reporting & analytics

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Dialer compliance

    N/A
    0 Ratings
    9.2
    92%
    7 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrazyCall

    90%
    3 Ratings
    7.2

    PhoneBurner

    72%
    8 Ratings

    Usability

    CrazyCall

    N/A
    0 Ratings
    9.3

    PhoneBurner

    93%
    3 Ratings

    Support Rating

    CrazyCall

    N/A
    0 Ratings
    8.7

    PhoneBurner

    87%
    5 Ratings

    Likelihood to Recommend

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Guzman Ruiz | TrustRadius Reviewer

    PhoneBurner

    I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
    JUNE REY RAMIREZ | TrustRadius Reviewer

    Pros

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    America Castañeda | TrustRadius Reviewer

    PhoneBurner

    • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
    • The amount of time it takes to get through a list of calls has almost been cut in half.
    • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
    Nathan Newman | TrustRadius Reviewer

    Cons

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Adam Montgomery | TrustRadius Reviewer

    PhoneBurner

    • Could be a little better on the pricing.
    • Could offer a better central administrative function.
    • Could provide more updates to the app.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    CrazyCall

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user / month

    CrazyCall Editions & Modules

    Edition
    Plan B$201
    Plan A$101
    Plan C$401
    1. per user / month
    Additional Pricing Details
    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    PhoneBurner

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $149 per user, per month

    PhoneBurner Editions & Modules

    Edition
    Unlimited - 1 user$149.001
    1. per user, per month
    Additional Pricing Details
    No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

    Usability

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    PhoneBurner

    PhoneBurner 9.3
    Based on 3 answers
    PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
    Julia Carmargo | TrustRadius Reviewer

    Support Rating

    CrazyCall

    No score
    No answers yet
    No answers on this topic

    PhoneBurner

    PhoneBurner 8.7
    Based on 5 answers
    Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
    Erin Miller | TrustRadius Reviewer

    Alternatives Considered

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Guzman Ruiz | TrustRadius Reviewer

    PhoneBurner

    We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
    JUNE REY RAMIREZ | TrustRadius Reviewer

    Return on Investment

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Adam Montgomery | TrustRadius Reviewer

    PhoneBurner

    • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
    • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
    Anonymous | TrustRadius Reviewer

    Screenshots

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