What users are saying about
1 Ratings
11 Ratings
1 Ratings
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Score 8 out of 100
11 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

The PhoneBurner software increased the productivity of the organization's Sales team because it allows making a huge amount of calls and with great ease and without complications. I can say that it was made in the right measure for the user. Today the Sales team is able to reach more customers in less time and increase their productivity.
Julia Carmargo | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
PhoneBurner
Agent dashboard
CrazyCall
6.0
PhoneBurner
Validate callers
CrazyCall
7.0
PhoneBurner
Outbound response
CrazyCall
8.0
PhoneBurner
Call forwarding
CrazyCall
8.0
PhoneBurner
Click-to-call (CTC)
CrazyCall
9.0
PhoneBurner
Warm transfer
CrazyCall
8.0
PhoneBurner
Predictive dialing
CrazyCall
7.0
PhoneBurner
Interactive voice response
CrazyCall
7.0
PhoneBurner
REST APIs
CrazyCall
7.0
PhoneBurner
Call scripts
CrazyCall
8.0
PhoneBurner
Call tracking
CrazyCall
9.0
PhoneBurner
Multichannel integration
CrazyCall
7.0
PhoneBurner
CRM software integration
CrazyCall
7.0
PhoneBurner

Workforce Optimization (WFO)

CrazyCall
5.4
PhoneBurner
Inbound call routing
CrazyCall
4.0
PhoneBurner
Omnichannel inbound routing
CrazyCall
4.0
PhoneBurner
Recording
CrazyCall
8.0
PhoneBurner
Quality management
CrazyCall
7.0
PhoneBurner
Call analytics
CrazyCall
5.0
PhoneBurner
Historical reporting
CrazyCall
5.0
PhoneBurner
Live reporting
CrazyCall
5.0
PhoneBurner
Customer surveys
CrazyCall
6.0
PhoneBurner
Customer interaction analytics
CrazyCall
5.0
PhoneBurner

Preview Dialer

CrazyCall
PhoneBurner
8.2
Contact preview
CrazyCall
PhoneBurner
7.6
Dialer-CRM integration
CrazyCall
PhoneBurner
7.7
Call notes & tags
CrazyCall
PhoneBurner
8.4
Automatic call logging
CrazyCall
PhoneBurner
9.2

Core Dialer

CrazyCall
PhoneBurner
8.5
Outbound dialing
CrazyCall
PhoneBurner
9.2
Inbound routing
CrazyCall
PhoneBurner
8.0
Custom caller ID
CrazyCall
PhoneBurner
8.0
Click-to-call
CrazyCall
PhoneBurner
8.3
Recorded voicemail drop
CrazyCall
PhoneBurner
8.2
Dialer contact import
CrazyCall
PhoneBurner
9.0
Campaign & list management
CrazyCall
PhoneBurner
8.6

Call Follow-up and Quality Assurance

CrazyCall
PhoneBurner
8.8
Follow-up calls
CrazyCall
PhoneBurner
8.8
Dialer reporting & analytics
CrazyCall
PhoneBurner
9.0
Dialer compliance
CrazyCall
PhoneBurner
8.6

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Easily provision new numbers to the app.
  • Quickly and easily get rid of old numbers.
  • Mobility on any device.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Organization of functions could be more intuitive so they can be found more quickly.
  • Would like to see more email campaign functionality.
Stefan Silverman | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.3
Based on 3 answers
The capacity to stack enormous records and dial those down quickly, without manual cycles, is the best aspect of the application. Another incredible component is the more current rundown stacking device, which permits you to make another envelope for the contacts on the fly, settling on sorted out decision crusades truly simple to begin.
Shashank Pathak | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

PhoneBurner

PhoneBurner 9.0
Based on 5 answers
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

PhoneBurner is better due to the features of the application and the interface execution. It is a far superior product for troubleshooting issues and retaining numbers for usage. Text Free is okay but PhoneBurner is better.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

PhoneBurner

  • Sales evolution and improvement in team productivity.
Julia Carmargo | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

PhoneBurner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

PhoneBurner Editions & Modules

Edition
Unlimited - 1 user$149.001
  1. per user, per month
Additional Pricing Details
No contracts. No setup fees. No credit card free trial. Volume discounts are available for teams. Admin account is free unless engaged in dialing.

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
PhoneBurner
9.2

Usability

CrazyCall
PhoneBurner
9.3

Support Rating

CrazyCall
PhoneBurner
9.0

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