What users are saying about
107 Ratings
26 Ratings
107 Ratings
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Score 8.6 out of 100
26 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count
Anonymous | TrustRadius Reviewer

Siteimprove

Siteimprove is the best value for the cost. While there are other systems that give you similar feedback, they cost a lot more and their interfaces seem dated. Siteimprove is constantly adding new features or improving their existing ones. Their customer support is fantastic and their online training and documentation is excellent.
John Dezember | TrustRadius Reviewer

Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
Anonymous | TrustRadius Reviewer

Siteimprove

  • I like the SiteImprove shows me exactly where on the page and in the code there is a potential issue.
  • It provides a justification for the concern based on best practices and provides examples for solving the problem.
  • It gives me just as much information as I need and expands to show me when needed.
Matt Emge | TrustRadius Reviewer

Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
Anonymous | TrustRadius Reviewer

Siteimprove

  • Settings / admin panel - needs updating inline with the main UI.
  • Report set up - more complicated than it needs to be.
Gareth Beer | TrustRadius Reviewer

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Amber Steinert | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.
Anonymous | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Chris Grant | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Support Rating

Crazy Egg

Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Meredith Walter | TrustRadius Reviewer

Siteimprove

Siteimprove 9.4
Based on 10 answers
They were there every step of the way if we had any questions or issues and they assisted us with it.
Frank Zare | TrustRadius Reviewer

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
Anonymous | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Implementation Rating

Crazy Egg

Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Ben Alvord | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Alternatives Considered

Crazy Egg

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Sanjit Mandal | TrustRadius Reviewer

Siteimprove

Everything in one place and if I need to I can verify with others.
Deborah Thayer | TrustRadius Reviewer

Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Chris Grant | TrustRadius Reviewer

Siteimprove

No score
No answers yet
No answers on this topic

Return on Investment

Crazy Egg

  • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
  • Helped us make data-driven decisions on how to update and design our website.
  • Allows us to easily A/B test changes on website and measure data-driven results.
Aaron Treguboff | TrustRadius Reviewer

Siteimprove

  • We used to have a lot of technical errors on our site, as some of the technical errors are hard to scan with an eye. Our rankings were not as good. Now we are a leader in content quality assurance in higher ed. We still have more areas to work on. We are not able to put a strategy for that.
Judith Mukuruva (Gunter ) | TrustRadius Reviewer

Pricing Details

Crazy Egg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Crazy Egg Editions & Modules

Edition
Crazy Egg$24.001
  1. Per Month
Additional Pricing Details

Siteimprove

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Siteimprove Editions & Modules

Additional Pricing Details

Add comparison