116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 116 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 12 reviews and ratings
Feature Set Ratings
Survey Format & Appearance
Crazy Egg
Feature Set Not Supported
N/A
6.3
Usabilla
63%
Usabilla ranks higher in 3/3 features
Usabilla ranks higher in 3/3 features
Survey templates
N/A
0 Ratings
6.3
63%
2 Ratings
Themes
N/A
0 Ratings
6.2
62%
2 Ratings
Custom logo/branding
N/A
0 Ratings
6.3
63%
2 Ratings
Survey Content
Crazy Egg
Feature Set Not Supported
N/A
8.8
Usabilla
88%
Usabilla ranks higher in 3/3 features
Usabilla ranks higher in 3/3 features
Changes to live survey
N/A
0 Ratings
9.0
90%
2 Ratings
Question design help
N/A
0 Ratings
8.7
87%
2 Ratings
Multiple question types
N/A
0 Ratings
8.7
87%
2 Ratings
Survey Logic
Crazy Egg
Feature Set Not Supported
N/A
7.7
Usabilla
77%
Usabilla ranks higher in 1/1 features
Usabilla ranks higher in 1/1 features
Survey logic flexibility
N/A
0 Ratings
7.7
77%
2 Ratings
Survey Reporting & Analytics
Crazy Egg
Feature Set Not Supported
N/A
8.8
Usabilla
88%
Usabilla ranks higher in 4/4 features
Usabilla ranks higher in 4/4 features
Response tracking
N/A
0 Ratings
9.1
91%
2 Ratings
Data export
N/A
0 Ratings
9.1
91%
2 Ratings
Standard reports
N/A
0 Ratings
9.1
91%
2 Ratings
Analytics
N/A
0 Ratings
8.0
80%
2 Ratings
Survey Administration & Security
Crazy Egg
Feature Set Not Supported
N/A
8.6
Usabilla
86%
Usabilla ranks higher in 2/2 features
Usabilla ranks higher in 2/2 features
Access controls
N/A
0 Ratings
9.0
90%
2 Ratings
Compliance
N/A
0 Ratings
8.2
82%
2 Ratings
Attribute Ratings
- Crazy Egg is rated higher in 1 area: Likelihood to Recommend
- Usabilla is rated higher in 1 area: Support Rating
Likelihood to Recommend
10.0
Crazy Egg
100%
27 Ratings
8.9
Usabilla
89%
2 Ratings
Likelihood to Renew
8.5
Crazy Egg
85%
14 Ratings
Usabilla
N/A
0 Ratings
Usability
10.0
Crazy Egg
100%
7 Ratings
Usabilla
N/A
0 Ratings
Availability
7.1
Crazy Egg
71%
8 Ratings
Usabilla
N/A
0 Ratings
Performance
2.0
Crazy Egg
20%
4 Ratings
Usabilla
N/A
0 Ratings
Support Rating
5.0
Crazy Egg
50%
14 Ratings
9.0
Usabilla
90%
2 Ratings
Online Training
10.0
Crazy Egg
100%
1 Rating
Usabilla
N/A
0 Ratings
Implementation Rating
9.2
Crazy Egg
92%
6 Ratings
Usabilla
N/A
0 Ratings
Product Scalability
9.8
Crazy Egg
98%
2 Ratings
Usabilla
N/A
0 Ratings
Likelihood to Recommend
Crazy Egg
+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count

Verified User
Analyst in Marketing
Internet Company, 1001-5000 employeesUsabilla
Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.

Verified User
Professional in Marketing
Insurance Company, 10,001+ employeesPros
Crazy Egg
- Provides heatmaps that shows you the elements on your site that are and aren't performing well.
- Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
- Screenshots show you how your website looks across a variety of different devices.
- Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

Verified User
Professional in Marketing
Events Services Company, 1001-5000 employeesUsabilla
- Reporting - well designed, clear to all users regardless of level of knowledge.
- Two options for feedback - passive and active (pop-ups).
- Clean UI & easy to use platform.

Verified User
Analyst in Marketing
Utilities Company, 5001-10,000 employeesCons
Crazy Egg
- The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

Verified User
Employee in Other
Retail Company, 11-50 employeesUsabilla
- Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
- Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
- Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.

Verified User
Professional in Marketing
Insurance Company, 10,001+ employeesPricing Details
Crazy Egg
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$24 per month
Crazy Egg Editions & Modules
Edition
Crazy Egg | $24.001 |
---|
- per month
Additional Pricing Details
—Usabilla
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$49 per month
Usabilla Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Crazy Egg
Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Internet Marketing Intern
3MRetail, 51-200 employees
Usabilla
No score
No answers yet
No answers on this topic
Usability
Crazy Egg
Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

Verified User
Employee in Other
Retail Company, 11-50 employeesUsabilla
No score
No answers yet
No answers on this topic
Reliability and Availability
Crazy Egg
Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Director of Analytics
EnlightenInternet, 51-200 employees
Usabilla
No score
No answers yet
No answers on this topic
Support Rating
Crazy Egg
Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Web Analyst
Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees
Usabilla
Usabilla 9.0
Based on 2 answers
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.

Verified User
Professional in Marketing
Insurance Company, 10,001+ employeesOnline Training
Crazy Egg
Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

Verified User
Project Manager in Marketing
Internet Company, 11-50 employeesUsabilla
No score
No answers yet
No answers on this topic
Implementation Rating
Crazy Egg
Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Web Marketing Manager
MendixComputer Software, 51-200 employees
Usabilla
No score
No answers yet
No answers on this topic
Alternatives Considered
Crazy Egg
It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Digital Marketing Strategist, Founder
California SEO ProfessionalsMarketing and Advertising, 1-10 employees
Usabilla
No answers on this topic
Scalability
Crazy Egg
Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Director of Analytics
EnlightenInternet, 51-200 employees
Usabilla
No score
No answers yet
No answers on this topic
Return on Investment
Crazy Egg
- Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
- Helped us make data-driven decisions on how to update and design our website.
- Allows us to easily A/B test changes on website and measure data-driven results.
Organic Reach Lead
WebPTComputer Software, 201-500 employees
Usabilla
- Positive - gave us more insight into our user's journey post purchase.
- Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
- Positive - gave us numbers to show to leadership that quantified the digital customer experience.

Verified User
Analyst in Marketing
Utilities Company, 5001-10,000 employees