Crazy Egg vs Usabilla | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 106 reviews and ratings

Score 7.7 out of 10

Based on 10 reviews and ratings

Feature Rating Comparison

Crazy Egg

Usabilla

Survey templates

Themes

Custom logo/branding

Crazy Egg

Usabilla

Changes to live survey

Question design help

Multiple question types

Crazy Egg

Usabilla

Survey logic flexibility

Crazy Egg

Usabilla

Response tracking

Data export

Standard reports

Analytics

Crazy Egg

Usabilla

Access controls

Compliance

Pros

Provides heatmaps that shows you the elements on your site that are and aren't performing well.
Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
Screenshots show you how your website looks across a variety of different devices.
Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

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Verified User

Professional in Marketing

Events Services Company, 1001-5000 employees

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Reporting - well designed, clear to all users regardless of level of knowledge.
Two options for feedback - passive and active (pop-ups).
Clean UI & easy to use platform.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Cons

The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

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Verified User

Employee in Other

Retail Company, 11-50 employees

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Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.

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Verified User

Professional in Marketing

Insurance Company, 10,001+ employees

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Likelihood to Renew

Crazy Egg 8.5

Based on 14 answers

It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it

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Internet Marketing Intern

3MRetail, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

Crazy Egg 10.0

Based on 7 answers

I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

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Verified User

Employee in Other

Retail Company, 11-50 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

Crazy Egg 7.1

Based on 4 answers

It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.

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Director of Analytics

EnlightenInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Crazy Egg 5.0

Based on 7 answers

I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

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Meredith Walter

Web Analyst

Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees

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Usabilla 9.0

Based on 1 answer

Support has been very good and they have been willing to help educate us so that we can use the tool better, too.

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Verified User

Professional in Marketing

Insurance Company, 10,001+ employees

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Online Training

Crazy Egg 10.0

Based on 1 answer

Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

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Verified User

Project Manager in Marketing

Internet Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Crazy Egg 9.2

Based on 3 answers

It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.

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Web Marketing Manager

MendixComputer Software, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.

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Digital Marketing Strategist, Founder

California SEO ProfessionalsMarketing and Advertising, 1-10 employees

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No answers on this topic

Scalability

Crazy Egg 9.8

Based on 2 answers

Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.

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Director of Analytics

EnlightenInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
Helped us make data-driven decisions on how to update and design our website.
Allows us to easily A/B test changes on website and measure data-driven results.

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Aaron Treguboff

Organic Reach Lead

WebPTComputer Software, 201-500 employees

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Positive - gave us more insight into our user's journey post purchase.
Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
Positive - gave us numbers to show to leadership that quantified the digital customer experience.

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Verified User

Analyst in Marketing

Utilities Company, 5001-10,000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

Crazy Egg

Usabilla

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