What users are saying about
116 Ratings
6 Ratings
116 Ratings
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Score 8.8 out of 100
6 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • Crazy Egg is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Online Training, Implementation Rating, Product Scalability
  • Userlytics is rated higher in 2 areas: Performance, Support Rating

Likelihood to Recommend

10.0

Crazy Egg

100%
27 Ratings
7.9

Userlytics

79%
4 Ratings

Likelihood to Renew

8.5

Crazy Egg

85%
14 Ratings
7.0

Userlytics

70%
1 Rating

Usability

10.0

Crazy Egg

100%
7 Ratings
9.3

Userlytics

93%
2 Ratings

Availability

7.1

Crazy Egg

71%
8 Ratings
4.0

Userlytics

40%
1 Rating

Performance

2.0

Crazy Egg

20%
4 Ratings
5.0

Userlytics

50%
1 Rating

Support Rating

5.0

Crazy Egg

50%
14 Ratings
9.0

Userlytics

90%
1 Rating

In-Person Training

Crazy Egg

N/A
0 Ratings
9.0

Userlytics

90%
1 Rating

Online Training

10.0

Crazy Egg

100%
1 Rating
7.0

Userlytics

70%
1 Rating

Implementation Rating

9.2

Crazy Egg

92%
6 Ratings
8.0

Userlytics

80%
1 Rating

Product Scalability

9.8

Crazy Egg

98%
2 Ratings
5.0

Userlytics

50%
1 Rating

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count
Anonymous | TrustRadius Reviewer

Userlytics

Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
Sarah O'Donnell | TrustRadius Reviewer

Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
Anonymous | TrustRadius Reviewer

Userlytics

  • Excellent customer service
  • Fast response rate
  • Implementing new features
Kristina Guzikova, UXC | TrustRadius Reviewer

Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
Anonymous | TrustRadius Reviewer

Userlytics

  • User interface
  • Mobile support
  • Consolidation of Results
Anonymous | TrustRadius Reviewer

Pricing Details

Crazy Egg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$24 per month

Crazy Egg Editions & Modules

Edition
Crazy Egg$24.001
  1. per month
Additional Pricing Details

Userlytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Userlytics Editions & Modules

Additional Pricing Details

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Amber Steinert | TrustRadius Reviewer

Userlytics

Userlytics 7.0
Based on 1 answer
No answer on this topic is available.

Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.
Anonymous | TrustRadius Reviewer

Userlytics

Userlytics 9.3
Based on 2 answers
I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
Samantha ROCG | TrustRadius Reviewer

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Chris Grant | TrustRadius Reviewer

Userlytics

Userlytics 4.0
Based on 1 answer
No answer on this topic is available.

Support Rating

Crazy Egg

Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Meredith Walter | TrustRadius Reviewer

Userlytics

Userlytics 9.0
Based on 1 answer
They give their best and also reply to queries immediately
Anonymous | TrustRadius Reviewer

In-Person Training

Crazy Egg

No score
No answers yet
No answers on this topic

Userlytics

Userlytics 9.0
Based on 1 answer
Well trained Professionls
Anonymous | TrustRadius Reviewer

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
Anonymous | TrustRadius Reviewer

Userlytics

Userlytics 7.0
Based on 1 answer
Decent but not comprehensive
Anonymous | TrustRadius Reviewer

Implementation Rating

Crazy Egg

Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Ben Alvord | TrustRadius Reviewer

Userlytics

Userlytics 8.0
Based on 1 answer
Even though it takes time to set up. The work is diligent and out of the quality is great
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crazy Egg

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Sanjit Mandal | TrustRadius Reviewer

Userlytics

We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
Sarah O'Donnell | TrustRadius Reviewer

Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Chris Grant | TrustRadius Reviewer

Userlytics

Userlytics 5.0
Based on 1 answer
Delay to get output
Anonymous | TrustRadius Reviewer

Return on Investment

Crazy Egg

  • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
  • Helped us make data-driven decisions on how to update and design our website.
  • Allows us to easily A/B test changes on website and measure data-driven results.
Aaron Treguboff | TrustRadius Reviewer

Userlytics

  • Definitely positive, I would say about 30%.
Kristina Guzikova, UXC | TrustRadius Reviewer

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