What users are saying about
25 Ratings
3 Ratings
25 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
HoneyBook
9.3
Customer data management / contact management
Creatio
9.9
HoneyBook
8.0
Workflow management
Creatio
9.6
HoneyBook
8.0
Territory management
Creatio
9.1
HoneyBook
Opportunity management
Creatio
9.6
HoneyBook
9.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
HoneyBook
10.0
Contract management
Creatio
9.5
HoneyBook
10.0
Quote & order management
Creatio
10.0
HoneyBook
10.0
Interaction tracking
Creatio
9.2
HoneyBook
10.0
Channel / partner relationship management
Creatio
9.4
HoneyBook

Customer Service & Support

Creatio
9.1
HoneyBook
9.8
Case management
Creatio
9.7
HoneyBook
9.5
Call center management
Creatio
8.5
HoneyBook
Help desk management
Creatio
9.1
HoneyBook
10.0

Marketing Automation

Creatio
9.6
HoneyBook
10.0
Lead management
Creatio
9.6
HoneyBook
10.0
Email marketing
Creatio
9.5
HoneyBook

CRM Project Management

Creatio
9.0
HoneyBook
9.0
Task management
Creatio
9.4
HoneyBook
10.0
Billing and invoicing management
Creatio
8.2
HoneyBook
9.0
Reporting
Creatio
9.5
HoneyBook
8.0

CRM Reporting & Analytics

Creatio
9.5
HoneyBook
6.0
Forecasting
Creatio
9.4
HoneyBook
Pipeline visualization
Creatio
9.4
HoneyBook
Customizable reports
Creatio
9.5
HoneyBook
6.0

Customization

Creatio
9.9
HoneyBook
9.5
Custom fields
Creatio
9.9
HoneyBook
9.5
Custom objects
Creatio
9.9
HoneyBook
9.5
Scripting environment
Creatio
10.0
HoneyBook
API for custom integration
Creatio
9.8
HoneyBook

Security

Creatio
9.2
HoneyBook
9.5
Single sign-on capability
Creatio
9.1
HoneyBook
10.0
Role-based user permissions
Creatio
9.2
HoneyBook
9.0

Social CRM

Creatio
9.4
HoneyBook
Social data
Creatio
9.2
HoneyBook
Social engagement
Creatio
9.7
HoneyBook

Integrations with 3rd-party Software

Creatio
8.4
HoneyBook
Marketing automation
Creatio
8.4
HoneyBook

Platform

Creatio
9.0
HoneyBook
7.5
Mobile access
Creatio
9.0
HoneyBook
7.5

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
HoneyBook Yearly$4001
HoneyBook Monthly$402
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

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