What users are saying about
25 Ratings
3 Ratings
25 Ratings
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Score 9.4 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Oncontact
5.2
Customer data management / contact management
Creatio
9.9
Oncontact
5.0
Workflow management
Creatio
9.6
Oncontact
4.5
Territory management
Creatio
9.1
Oncontact
5.0
Opportunity management
Creatio
9.6
Oncontact
5.5
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Oncontact
9.0
Contract management
Creatio
9.5
Oncontact
4.0
Quote & order management
Creatio
10.0
Oncontact
4.0
Interaction tracking
Creatio
9.2
Oncontact
4.5
Channel / partner relationship management
Creatio
9.4
Oncontact
5.0

Customer Service & Support

Creatio
9.1
Oncontact
3.7
Case management
Creatio
9.7
Oncontact
5.5
Call center management
Creatio
8.5
Oncontact
4.5
Help desk management
Creatio
9.1
Oncontact
1.0

Marketing Automation

Creatio
9.6
Oncontact
8.5
Lead management
Creatio
9.6
Oncontact
8.0
Email marketing
Creatio
9.5
Oncontact
9.0

CRM Project Management

Creatio
9.0
Oncontact
9.0
Task management
Creatio
9.4
Oncontact
9.0
Billing and invoicing management
Creatio
8.2
Oncontact
Reporting
Creatio
9.5
Oncontact
9.0

CRM Reporting & Analytics

Creatio
9.5
Oncontact
8.7
Forecasting
Creatio
9.4
Oncontact
9.0
Pipeline visualization
Creatio
9.4
Oncontact
8.0
Customizable reports
Creatio
9.5
Oncontact
9.0

Customization

Creatio
9.9
Oncontact
5.0
Custom fields
Creatio
9.9
Oncontact
4.5
Custom objects
Creatio
9.9
Oncontact
4.5
Scripting environment
Creatio
10.0
Oncontact
4.0
API for custom integration
Creatio
9.8
Oncontact
7.0

Security

Creatio
9.2
Oncontact
10.0
Single sign-on capability
Creatio
9.1
Oncontact
10.0
Role-based user permissions
Creatio
9.2
Oncontact
10.0

Social CRM

Creatio
9.4
Oncontact
7.0
Social data
Creatio
9.2
Oncontact
7.0
Social engagement
Creatio
9.7
Oncontact
7.0

Integrations with 3rd-party Software

Creatio
8.4
Oncontact
7.0
Marketing automation
Creatio
8.4
Oncontact
7.0

Platform

Creatio
9.0
Oncontact
8.0
Mobile access
Creatio
9.0
Oncontact
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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