What users are saying about
25 Ratings
174 Ratings
25 Ratings
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Score 9.4 out of 100
174 Ratings
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Score 8 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Pega Platform

Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Pega Platform
Customer data management / contact management
Creatio
9.9
Pega Platform
Workflow management
Creatio
9.6
Pega Platform
Territory management
Creatio
9.1
Pega Platform
Opportunity management
Creatio
9.7
Pega Platform
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Pega Platform
Contract management
Creatio
9.5
Pega Platform
Quote & order management
Creatio
10.0
Pega Platform
Interaction tracking
Creatio
9.2
Pega Platform
Channel / partner relationship management
Creatio
9.4
Pega Platform

Customer Service & Support

Creatio
9.1
Pega Platform
Case management
Creatio
9.7
Pega Platform
Call center management
Creatio
8.5
Pega Platform
Help desk management
Creatio
9.1
Pega Platform

Marketing Automation

Creatio
9.6
Pega Platform
Lead management
Creatio
9.6
Pega Platform
Email marketing
Creatio
9.5
Pega Platform

CRM Project Management

Creatio
9.0
Pega Platform
Task management
Creatio
9.4
Pega Platform
Billing and invoicing management
Creatio
8.2
Pega Platform
Reporting
Creatio
9.5
Pega Platform

CRM Reporting & Analytics

Creatio
9.5
Pega Platform
Forecasting
Creatio
9.4
Pega Platform
Pipeline visualization
Creatio
9.4
Pega Platform
Customizable reports
Creatio
9.5
Pega Platform

Customization

Creatio
9.9
Pega Platform
Custom fields
Creatio
9.9
Pega Platform
Custom objects
Creatio
9.9
Pega Platform
Scripting environment
Creatio
10.0
Pega Platform
API for custom integration
Creatio
9.8
Pega Platform

Security

Creatio
9.2
Pega Platform
Single sign-on capability
Creatio
9.1
Pega Platform
Role-based user permissions
Creatio
9.2
Pega Platform

Social CRM

Creatio
9.4
Pega Platform
Social data
Creatio
9.2
Pega Platform
Social engagement
Creatio
9.7
Pega Platform

Integrations with 3rd-party Software

Creatio
8.4
Pega Platform
Marketing automation
Creatio
8.4
Pega Platform

Platform

Creatio
9.0
Pega Platform
Mobile access
Creatio
9.0
Pega Platform

Reporting & Analytics

Creatio
Pega Platform
7.9
Dashboards
Creatio
Pega Platform
7.6
Standard reports
Creatio
Pega Platform
8.2
Custom reports
Creatio
Pega Platform
7.8

Process Engine

Creatio
Pega Platform
8.0
Process designer
Creatio
Pega Platform
8.8
Process simulation
Creatio
Pega Platform
8.5
Business rules engine
Creatio
Pega Platform
8.5
SOA support
Creatio
Pega Platform
8.8
Process player
Creatio
Pega Platform
7.4
Support for modeling languages
Creatio
Pega Platform
5.4
Form builder
Creatio
Pega Platform
8.1
Model execution
Creatio
Pega Platform
8.5

Collaboration

Creatio
Pega Platform
8.6
Social collaboration tools
Creatio
Pega Platform
8.6

Content Management Capabilties

Creatio
Pega Platform
4.4
Content management
Creatio
Pega Platform
4.4

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Pega Platform

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Pega Platform

  • Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
  • Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
  • Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 10.0
Based on 6 answers
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Anonymous | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 6.9
Based on 6 answers
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Anonymous | TrustRadius Reviewer

Online Training

Creatio

No score
No answers yet
No answers on this topic

Pega Platform

Pega Platform 8.0
Based on 1 answer
The online training is an excellent one, but still it is missing hands on development.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Pega Platform

Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Pega Platform

  • With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
  • Collaboration with the designer shaves weeks off the requirements gathering
  • Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Chuck Kelly | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Pega Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
Pega Platform
8.0

Likelihood to Renew

Creatio
Pega Platform
10.0

Support Rating

Creatio
Pega Platform
6.9

Online Training

Creatio
Pega Platform
8.0

Add comparison