Creatio vs Salesboom | TrustRadius

Likelihood to Recommend

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

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Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.

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Steve Berkman

VP of Sales

Berkman & AssociatesComputer Software, 51-200 employees

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Feature Rating Comparison

Creatio

Salesboom

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Creatio

Salesboom

Case management

Call center management

Help desk management

Creatio

Salesboom

Lead management

Email marketing

Creatio

Marketing automation

Compensation management

Creatio

Salesboom

Mobile access

Pros

Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
The system is really easy to use. Users pick it up & love it immediately.
Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
Cost: Definitely competitive.

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Will Ludgate

Business/Systems Analyst (contract)

OKI Europe LtdPrinting, 201-500 employees

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As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
Customer support is great.
The CRM gets updated quarterly without user intervention.

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Tom Greenberg

CRM Consultant for Fortune 500

Greenberg CRM ConsultingInformation Technology and Services, 51-200 employees

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Cons

Having more marketplace solutions that add to the system’s functionality would be great.
We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
We would also like to see some improvements to the customer portal.

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Tatyana Yaroshenko

Chief Marketing Officer

Be TechInformation Technology & Services, 11-50 employees

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The billing and invoicing needs a bit of improvement.
We would like to see more ERP-like features.
The customer self service portal needs improvement.

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Steve Berkman

VP of Sales

Berkman & AssociatesComputer Software, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Salesboom 8.2

Based on 1 answer

We have a dedicated account manager and support. Whenever we need help we get it.

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Steve Berkman

VP of Sales

Berkman & AssociatesComputer Software, 51-200 employees

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Alternatives Considered

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.

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Vladlen Manastiretskiy

System Manager

National Property RescueReal Estate, 11-50 employees

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Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.

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Tom Greenberg

CRM Consultant for Fortune 500

Greenberg CRM ConsultingInformation Technology and Services, 51-200 employees

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Return on Investment

bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.

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Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

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Less sales opportunities slip through the cracks.
Reduces sales redundant tasks and saves time.
Makes customers.

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Tom Greenberg

CRM Consultant for Fortune 500

Greenberg CRM ConsultingInformation Technology and Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

$3,000*

* Per installation

General

Salesboom

Likelihood to Recommend

Creatio

Salesboom

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

Creatio

Salesboom

Cons

Creatio

Salesboom

Support Rating

Creatio

Salesboom

Alternatives Considered

Creatio

Salesboom

Return on Investment

Creatio

Salesboom

Screenshots

Creatio

Salesboom

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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