What users are saying about
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Top Rated
66 Ratings
14 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
14 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    vCita

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    8.6

    vCita

    86%
    vCita ranks higher in 2/2 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.4
    94%
    5 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    7.0

    vCita

    70%
    vCita ranks higher in 1/1 features

    Email marketing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    vCita

    80%
    vCita ranks higher in 2/2 features

    Billing and invoicing management

    N/A
    0 Ratings
    8.9
    89%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    6.8

    vCita

    68%
    vCita ranks higher in 2/2 features

    Custom fields

    N/A
    0 Ratings
    6.7
    67%
    7 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    8.5

    vCita

    85%
    vCita ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    9.7

    vCita

    97%
    vCita ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Attribute Ratings

    • Creatio is rated higher in 1 area: Support Rating
    • vCita is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    9.7

    vCita

    97%
    10 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    vCita

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    9.5

    vCita

    95%
    4 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    8.5

    vCita

    85%
    4 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    vCita

    It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
    William Niffen | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    vCita

    • Great for online appointment bookings.
    • Good for taking payments.
    • Good for onboarding new clients.
    • Integrates with your website.
    • Integrates with Facebook Pages.
    David Cook | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    vCita

    • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
    • Improved ease of use with forms.
    John Stroud | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    vCita

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $29 per month

    vCita Editions & Modules

    Edition
    Essentials$291
    Business$591
    Platinum$991
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    vCita

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    vCita

    vCita 9.5
    Based on 4 answers
    Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
    William Niffen | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    vCita

    vCita 8.5
    Based on 4 answers
    I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
    Samuel Reynolds | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    vCita

    I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
    Christopher Cater | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    vCita

    • I have no clue
    • I'm assuming that we would not have people making appointments with us if we didn't have this service
    Denise Deem | TrustRadius Reviewer

    Screenshots

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