What users are saying about
25 Ratings
6 Ratings
25 Ratings
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Score 9.4 out of 100
6 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
vCita
7.2
Customer data management / contact management
Creatio
9.9
vCita
7.2
Workflow management
Creatio
9.6
vCita
7.2
Territory management
Creatio
9.1
vCita
Opportunity management
Creatio
9.6
vCita
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
vCita
Contract management
Creatio
9.5
vCita
Quote & order management
Creatio
10.0
vCita
Interaction tracking
Creatio
9.2
vCita
Channel / partner relationship management
Creatio
9.4
vCita

Customer Service & Support

Creatio
9.1
vCita
Case management
Creatio
9.7
vCita
Call center management
Creatio
8.5
vCita
Help desk management
Creatio
9.1
vCita

Marketing Automation

Creatio
9.6
vCita
8.0
Lead management
Creatio
9.6
vCita
Email marketing
Creatio
9.5
vCita
8.0

CRM Project Management

Creatio
9.0
vCita
7.6
Task management
Creatio
9.4
vCita
Billing and invoicing management
Creatio
8.2
vCita
7.1
Reporting
Creatio
9.5
vCita
8.0

CRM Reporting & Analytics

Creatio
9.5
vCita
Forecasting
Creatio
9.4
vCita
Pipeline visualization
Creatio
9.4
vCita
Customizable reports
Creatio
9.5
vCita

Customization

Creatio
9.9
vCita
4.0
Custom fields
Creatio
9.9
vCita
6.9
Custom objects
Creatio
9.9
vCita
Scripting environment
Creatio
10.0
vCita
API for custom integration
Creatio
9.8
vCita
1.0

Security

Creatio
9.2
vCita
9.7
Single sign-on capability
Creatio
9.1
vCita
Role-based user permissions
Creatio
9.2
vCita
9.7

Social CRM

Creatio
9.4
vCita
Social data
Creatio
9.2
vCita
Social engagement
Creatio
9.7
vCita

Integrations with 3rd-party Software

Creatio
8.4
vCita
Marketing automation
Creatio
8.4
vCita

Platform

Creatio
9.0
vCita
7.2
Mobile access
Creatio
9.0
vCita
7.2

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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