What users are saying about
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Top Rated
66 Ratings
17 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
17 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    Veeva CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    7.6

    Veeva CRM

    76%
    Veeva CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    3 Ratings

    Territory management

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.6
    76%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    7.1
    71%
    2 Ratings

    Quote & order management

    N/A
    0 Ratings
    6.1
    61%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    3 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    8.0

    Veeva CRM

    80%
    Veeva CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call center management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    7.1

    Veeva CRM

    71%
    Veeva CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    7.1
    71%
    2 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    7.5

    Veeva CRM

    75%
    Veeva CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    7.6
    76%
    2 Ratings

    Reporting

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    6.4

    Veeva CRM

    64%
    Veeva CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    6.1
    61%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.7
    77%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    5.5
    55%
    3 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    7.4

    Veeva CRM

    74%
    Veeva CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Custom objects

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.3
    73%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.9
    79%
    3 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Veeva CRM

    90%
    Veeva CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    8.5

    Veeva CRM

    85%
    Veeva CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    9.0

    Veeva CRM

    90%
    Veeva CRM ranks higher in 1/1 features

    Marketing automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    9.2

    Veeva CRM

    92%
    Veeva CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    9.2
    92%
    3 Ratings

    Attribute Ratings

    • Creatio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    8.1

    Veeva CRM

    81%
    3 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    Veeva CRM

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings

    Veeva CRM

    N/A
    0 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings

    Veeva CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    Veeva CRM

    Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
    Anonymous | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    Veeva CRM

    • Easily accessible with any devices such as ipads, iphones and desktop
    • Data mining - system provides insightful information to users which are targeted for each customer
    • Increases productivity of field staffs
    Anonymous | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    Veeva CRM

    • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
    • Standardization of permissions and customization across teams
    • Pricing
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    Veeva CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Veeva CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    Veeva CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    Veeva CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    Veeva CRM

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    Veeva CRM

    As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    Veeva CRM

    • The system has allowed our field staff to be more efficient
    • Target marketing based on the data analytics
    Anonymous | TrustRadius Reviewer

    Screenshots

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