Creatio
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Top Rated
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 66 reviews and ratings
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 17 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%

Veeva CRM
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings

N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings

N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings

N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings

N/A
0 Ratings
Reusability
9.1
91%
28 Ratings

N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings

N/A
0 Ratings
Sales Force Automation
Creatio
Feature Set Not Supported
N/A

7.6
Veeva CRM
76%
Veeva CRM ranks higher in 9/9 features
Veeva CRM ranks higher in 9/9 features
Customer data management / contact management
N/A
0 Ratings

8.0
80%
3 Ratings
Workflow management
N/A
0 Ratings

8.1
81%
3 Ratings
Territory management
N/A
0 Ratings

7.1
71%
3 Ratings
Opportunity management
N/A
0 Ratings

8.0
80%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)
N/A
0 Ratings

7.6
76%
2 Ratings
Contract management
N/A
0 Ratings

7.1
71%
2 Ratings
Quote & order management
N/A
0 Ratings

6.1
61%
2 Ratings
Interaction tracking
N/A
0 Ratings

8.3
83%
3 Ratings
Channel / partner relationship management
N/A
0 Ratings

8.0
80%
2 Ratings
Customer Service & Support
Creatio
Feature Set Not Supported
N/A

8.0
Veeva CRM
80%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Case management
N/A
0 Ratings

8.0
80%
2 Ratings
Call center management
N/A
0 Ratings

8.0
80%
1 Rating
Help desk management
N/A
0 Ratings

8.0
80%
1 Rating
Marketing Automation
Creatio
Feature Set Not Supported
N/A

7.1
Veeva CRM
71%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Lead management
N/A
0 Ratings

7.0
70%
2 Ratings
Email marketing
N/A
0 Ratings

7.1
71%
2 Ratings
CRM Project Management
Creatio
Feature Set Not Supported
N/A

7.5
Veeva CRM
75%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Task management
N/A
0 Ratings

8.0
80%
2 Ratings
Billing and invoicing management
N/A
0 Ratings

7.6
76%
2 Ratings
Reporting
N/A
0 Ratings

6.9
69%
2 Ratings
CRM Reporting & Analytics
Creatio
Feature Set Not Supported
N/A

6.4
Veeva CRM
64%
Veeva CRM ranks higher in 3/3 features
Veeva CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

6.1
61%
2 Ratings
Pipeline visualization
N/A
0 Ratings

7.7
77%
2 Ratings
Customizable reports
N/A
0 Ratings

5.5
55%
3 Ratings
Customization
Creatio
Feature Set Not Supported
N/A

7.4
Veeva CRM
74%
Veeva CRM ranks higher in 4/4 features
Veeva CRM ranks higher in 4/4 features
Custom fields
N/A
0 Ratings

7.2
72%
3 Ratings
Custom objects
N/A
0 Ratings

7.2
72%
3 Ratings
Scripting environment
N/A
0 Ratings

7.3
73%
2 Ratings
API for custom integration
N/A
0 Ratings

7.9
79%
3 Ratings
Security
Creatio
Feature Set Not Supported
N/A

9.0
Veeva CRM
90%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings

9.0
90%
3 Ratings
Role-based user permissions
N/A
0 Ratings

9.0
90%
3 Ratings
Social CRM
Creatio
Feature Set Not Supported
N/A

8.5
Veeva CRM
85%
Veeva CRM ranks higher in 2/2 features
Veeva CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.0
80%
1 Rating
Social engagement
N/A
0 Ratings

9.0
90%
1 Rating
Integrations with 3rd-party Software
Creatio
Feature Set Not Supported
N/A

9.0
Veeva CRM
90%
Veeva CRM ranks higher in 1/1 features
Veeva CRM ranks higher in 1/1 features
Marketing automation
N/A
0 Ratings

9.0
90%
1 Rating
Platform
Creatio
Feature Set Not Supported
N/A

9.2
Veeva CRM
92%
Veeva CRM ranks higher in 1/1 features
Veeva CRM ranks higher in 1/1 features
Mobile access
N/A
0 Ratings

9.2
92%
3 Ratings
Attribute Ratings
- Creatio is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings

8.1
Veeva CRM
81%
3 Ratings
Likelihood to Renew
9.1
Creatio
91%
2 Ratings

Veeva CRM
N/A
0 Ratings
Usability
9.2
Creatio
92%
36 Ratings

Veeva CRM
N/A
0 Ratings
Support Rating
9.2
Creatio
92%
35 Ratings

Veeva CRM
N/A
0 Ratings
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
Veeva CRM
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesPros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
Veeva CRM
- Easily accessible with any devices such as ipads, iphones and desktop
- Data mining - system provides insightful information to users which are targeted for each customer
- Increases productivity of field staffs

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employeesCons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
Veeva CRM
- Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
- Standardization of permissions and customization across teams
- Pricing

Verified User
Program Manager in Information Technology
Pharmaceuticals Company, 11-50 employeesPricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—Veeva CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Veeva CRM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Usability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
Veeva CRM
No score
No answers yet
No answers on this topic
Support Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesVeeva CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Verified User
Partner in Information Technology
Pharmaceuticals Company, 51-200 employeesReturn on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
Veeva CRM
- The system has allowed our field staff to be more efficient
- Target marketing based on the data analytics

Verified User
Contributor in Marketing
Pharmaceuticals Company, 1001-5000 employees