Criterion HCM vs Paypro Workforce Management | TrustRadius

What users are saying about

Score 1.6 out of 10

Based on 3 reviews and ratings

Score 8.7 out of 10

Based on 33 reviews and ratings

Feature Rating Comparison

Criterion HCM

Paypro Workforce Management

Employee demographic data

Employment history

Workflow for transfers, promotions, pay raises, etc.

Criterion HCM

Paypro Workforce Management

Pay calculation

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Criterion HCM

Paypro Workforce Management

Approval workflow

Balance details

Criterion HCM

Paypro Workforce Management

View and generate pay and benefit information

Update personal information

Criterion HCM

Paypro Workforce Management

New hire portal

Pros

changes in pay rates
rehiring employees
payroll calculations
assisting with PTO accruals

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Setting up new employees is very easy and only takes a couple of minutes.
We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.

Read full review

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

View all 18 answers on this topic

Cons

payroll reports
state filing of W-2s
support
implementation
employees access to W-2

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
Integration within the system. There are times when you change the information in the system then it randomly changes another section.

Read full review

Verified User

Director in Human Resources

Packaging and Containers Company, 51-200 employees

View all 18 answers on this topic

Likelihood to Renew

Criterion HCM 1.0

Based on 1 answer

We are changing to another payroll/HR vendor.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Paypro Workforce Management 10.0

Based on 2 answers

We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.

Read full review

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

View all 2 answers on this topic

Usability

Criterion HCM 1.0

Based on 1 answer

too many instances of errors, unable to access program/time sheets

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Paypro Workforce Management 7.8

Based on 8 answers

The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.

Read full review

General Manager

Harder Services, Inc.Consumer Services, 51-200 employees

View all 8 answers on this topic

Support Rating

Criterion HCM 1.0

Based on 1 answer

Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Paypro Workforce Management 8.9

Based on 29 answers

I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.

Read full review

accounting/payroll

BULBTRONICS INCConsumer Goods, 11-50 employees

View all 29 answers on this topic

Implementation Rating

Criterion HCM 1.0

Based on 1 answer

Had to continually repeat our information. Kept getting us confused with another client.

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Paypro Workforce Management 10.0

Based on 3 answers

The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!

Read full review

CFO (Chief Financial Officer)

The Century AssociationHospitality, 51-200 employees

View all 3 answers on this topic

Alternatives Considered

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.

Read full review

VP Accounting

Orlandi IncPrinting, 51-200 employees

View all 18 answers on this topic

Return on Investment

does not impact our ROI

Read full review

Verified User

Professional in Corporate

Building Materials Company, 51-200 employees

View all 1 answers on this topic

Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
It's cheaper than other payroll company.

Read full review

Verified User

Administrator in Other

Hospitality Company, 51-200 employees

View all 18 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Criterion HCM

Paypro Workforce Management

Criterion HCM

Paypro Workforce Management

Criterion HCM

Paypro Workforce Management

Criterion HCM

Paypro Workforce Management

Criterion HCM

Paypro Workforce Management

Add comparison