What users are saying about
3 Ratings
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Score 1.6 out of 100
33 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Criterion HCM

We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Criterion HCM
5.3
Paypro Workforce Management
Employee demographic data
Criterion HCM
5.0
Paypro Workforce Management
Employment history
Criterion HCM
5.0
Paypro Workforce Management
Workflow for transfers, promotions, pay raises, etc.
Criterion HCM
6.0
Paypro Workforce Management

Payroll Management

Criterion HCM
5.0
Paypro Workforce Management
Pay calculation
Criterion HCM
5.0
Paypro Workforce Management
Off-cycle/On-Demand payment
Criterion HCM
5.0
Paypro Workforce Management
Benefit plan administration
Criterion HCM
5.0
Paypro Workforce Management
Direct deposit files
Criterion HCM
5.0
Paypro Workforce Management
Salary revision and increment management
Criterion HCM
5.0
Paypro Workforce Management

Leave and Attendance Management

Criterion HCM
4.0
Paypro Workforce Management
Approval workflow
Criterion HCM
4.0
Paypro Workforce Management
Balance details
Criterion HCM
4.0
Paypro Workforce Management

Employee Self Service

Criterion HCM
4.0
Paypro Workforce Management
View and generate pay and benefit information
Criterion HCM
4.0
Paypro Workforce Management
Update personal information
Criterion HCM
4.0
Paypro Workforce Management

Onboarding

Criterion HCM
1.0
Paypro Workforce Management
New hire portal
Criterion HCM
1.0
Paypro Workforce Management

Pros

Criterion HCM

  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

  • Setting up new employees is very easy and only takes a couple of minutes.
  • We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.
Jack Harder | TrustRadius Reviewer

Cons

Criterion HCM

  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

  • Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
  • Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
  • Integration within the system. There are times when you change the information in the system then it randomly changes another section.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
We are changing to another payroll/HR vendor.
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

Paypro Workforce Management 10.0
Based on 2 answers
We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
Jack Harder | TrustRadius Reviewer

Usability

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
too many instances of errors, unable to access program/time sheets
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

Paypro Workforce Management 7.8
Based on 8 answers
The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
Jack Harder | TrustRadius Reviewer

Support Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

Paypro Workforce Management 8.9
Based on 29 answers
I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
Debra Hughes | TrustRadius Reviewer

Implementation Rating

Criterion HCM

Criterion HCM 1.0
Based on 1 answer
Had to continually repeat our information. Kept getting us confused with another client.
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

Paypro Workforce Management 10.0
Based on 3 answers
The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
Guy Smalling | TrustRadius Reviewer

Alternatives Considered

Criterion HCM

When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
Andrea Spina | TrustRadius Reviewer

Return on Investment

Criterion HCM

  • does not impact our ROI
Anonymous | TrustRadius Reviewer

Paypro Workforce Management

  • Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
  • It's cheaper than other payroll company.
Anonymous | TrustRadius Reviewer

Pricing Details

Criterion HCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paypro Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Criterion HCM
1.0
Paypro Workforce Management
8.8

Likelihood to Renew

Criterion HCM
1.0
Paypro Workforce Management
10.0

Usability

Criterion HCM
1.0
Paypro Workforce Management
7.8

Support Rating

Criterion HCM
1.0
Paypro Workforce Management
8.9

Implementation Rating

Criterion HCM
1.0
Paypro Workforce Management
10.0

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