Criterion HCM vs. Paypro Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
Paypro Workforce Management
Score 9.2 out of 10
N/A
Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure compliance with labor and industry regulations such as the Affordable Care Act (ACA), and maintain one record throughout an employment lifecycle. Over the past 25 years, the vendor reports that…N/A
Pricing
Criterion HCMPaypro Workforce Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Criterion HCMPaypro Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Criterion HCMPaypro Workforce Management
Top Pros
Top Cons
Features
Criterion HCMPaypro Workforce Management
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
Paypro Workforce Management
-
Ratings
Employee demographic data5.01 Ratings00 Ratings
Employment history5.01 Ratings00 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
Paypro Workforce Management
-
Ratings
Pay calculation5.01 Ratings00 Ratings
Off-cycle/On-Demand payment5.01 Ratings00 Ratings
Benefit plan administration5.01 Ratings00 Ratings
Direct deposit files5.01 Ratings00 Ratings
Salary revision and increment management5.01 Ratings00 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Paypro Workforce Management
-
Ratings
Approval workflow4.01 Ratings00 Ratings
Balance details4.01 Ratings00 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Paypro Workforce Management
-
Ratings
View and generate pay and benefit information4.01 Ratings00 Ratings
Update personal information4.01 Ratings00 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
Paypro Workforce Management
-
Ratings
New hire portal1.01 Ratings00 Ratings
User Ratings
Criterion HCMPaypro Workforce Management
Likelihood to Recommend
1.0
(1 ratings)
9.0
(18 ratings)
Likelihood to Renew
1.0
(1 ratings)
10.0
(2 ratings)
Usability
1.0
(1 ratings)
8.9
(9 ratings)
Support Rating
1.0
(1 ratings)
8.2
(29 ratings)
Implementation Rating
1.0
(1 ratings)
10.0
(3 ratings)
User Testimonials
Criterion HCMPaypro Workforce Management
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
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Paypro Workforce Management
Paypro Workforce Management has custom report building that is easy to use and manipulate for data you need to pull. The onboarding system is overly complicated and not user friendly. Workflows are overly complicated and a workflow for PAFs is non-existent, causing our company to have to use paper PAF forms.
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Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
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Paypro Workforce Management
  • Setting up new employees is very easy and only takes a couple of minutes.
  • We have union and non-union employees, and we have both salaried and hourly employees. Workforce One lets us set up rules based on the union CBA, our office holiday schedule, etc., so we don't have to make many adjustments to timesheets when we have situations that deviate from the norm. The rules kick in and handle the situation for us.
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Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
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Paypro Workforce Management
  • Report Writing: Canned reports are antiquated like a dinosaur. Users should be able to design their own reports like all other systems. Click and it's there. Currently, it's not at all what it can be.
  • Very rigid with contract: meaning when a rule change and/or policy has changed the company is charged in order to make the change.
  • Integration within the system. There are times when you change the information in the system then it randomly changes another section.
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Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
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Paypro Workforce Management
We are very happy with the product, our experiences using the product, and the continued support that we have received from the Paypro staff. We fully intend to keep our relationship with Paypro on solid ground. We are not considering replacing this product.
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Usability
Criterion
too many instances of errors, unable to access program/time sheets
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Paypro Workforce Management
The system is very thorough, has an efficient layout, and is very user-friendly. It can handle massive amounts of data and spit it out in manageable and useful chunks. We obtain tons of workable data from the various reports that the system can provide us. When it comes to payroll and HR, it can handle everything that you need.
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Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
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Paypro Workforce Management
I am always able to get an answer to my questions as soon as I ask. If there is an associate that can not answer my question - they will make sure that someone else helps me. The company is very responsive.
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Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
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Paypro Workforce Management
The Paypro team was organized, professional, kept you on the budgeted timeline, followed up, was patient, experienced and truly cared. You would never think there were understaffed!
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Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
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Paypro Workforce Management
We have used in-house systems, ADP Total Source, and Valiant Services. This system, in my opinion, is more user-friendly and faster than others. We have more control on our end to process with flexibility that other systems just did not offer.
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Return on Investment
Criterion
  • does not impact our ROI
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Paypro Workforce Management
  • Workforce save time in processing . The company can manage the payroll , process by one employee. The company used to have two employees to split the whole company dept; now one employee can manage the whole process.
  • It's cheaper than other payroll company.
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